Skill Builder: Coaching for Higher Performance
Practicing Coaching Responses Assume the role of shipping supervisor at Apex Company. One of your employees. Jason. has been an excellent performer for the past five years. However. dining the past two weeks. Jason has nut waned himself. He was operating a forklift when a cadets accident causal about 32.000 in damages. Moreover. Jason has punched in late twice. When you discussed these incidents. he apologized. attributing his tar& nest to ear trouble. Normally outgoing and energetic. he has appeared tired and edgy. Usually one of the liveliest contributors at meetings of rout group, he (aid nothing at yesterday's safety meeting. During afternoon bleak on the loading dock today. Spud. another employee, made a joking comment about laths favorite college football team. which had been beaten handily by its cross state rival this past weekend. Jason responded angrily with an expletive, then got up and left the area. Another employee commented. "What's been eating Jason. anyway?' Everyone shrugged that shoulders. You decide to have a coaching mating with Jason. It is about two hours later. Won has jun walked into your office. You stand, acknowledge him, and close the door behind him. Jason takes a seal. and as you move to sit down, he says, "So you wanted to see me about something.'
- Write the opening statement you will make to Jason that pinpoints the reason for the meeting.
- Write the statement you will make to Jason that demonstrates reflecting.
- Write the statement you will make to Jason that demonstrates affirming, but also reinforces the need for him to improve performance.
- Write the statement you will make to Jason that demonstrates confirming/summarizing and closes the meeting.
How are you Mr. Jason? I have called you in my office to have a chat with you about the progressiveness of our company. I understand you are devoted and courageous worker. During the interview took, we agreed you will be fostering to achieving the objective of this company. You have been complying with the rules and regulations of this company. This is not an intimidation forum but a discussion. Welcome to the forum.
Okay, Jason, I understand you well. I understand due to these responsibilities, you have engaged in security guarding in that your local hotel. If I were the one, I would as well put efforts of taking of my family. I understand that this is costing you a lot in performance in this company. I like the way you are open, and I will be on your side due to your devotion to this company. I would like we discuss how you will make this company production a priority and be open.
I have a suggestion for your financial challenges you have to meet your family needs and avoid the miscellaneous mistakes in the enterprise. Now, Jason, may you reduce the working hours you are investing in the hotel or fixed the guarding in the weekends, I will allow you in making a short-term loan transaction in the company and lastly in will be giving you a two-week off where you can be working in the hotel, Jason. What are your suggestions?
Thank you. Jason, I advise you to be in touch with the financial counseling in conjunction with the company's EAP office. We will be having a chat tomorrow, and it is my hope everything will be well.
I agree with the challenging situation you have been undergoing and thank you for being open. Speaking out will make you live a stress-free life. Let the depressions you have been having cease. I appreciate you finding time for this meeting and making fruitful resolutions.