Skill Builder: Coaching for Higher Performance
Practicing Coaching Responses Assume the role of shipping supervisor at Apex Company. One of your employees. Jason. has been an excellent performer for the past five years. However. dining the past two weeks. Jason has nut waned himself. He was operating a forklift when a cadets accident causal about 32.000 in damages. Moreover. Jason has punched in late twice. When you discussed these incidents. he apologized. attributing his tar& nest to ear trouble. Normally outgoing and energetic. he has appeared tired and edgy. Usually one of the liveliest contributors at meetings of rout group, he (aid nothing at yesterday's safety meeting. During afternoon bleak on the loading dock today. Spud. another employee, made a joking comment about laths favorite college football team. which had been beaten handily by its cross state rival this past weekend. Jason responded angrily with an expletive, then got up and left the area. Another employee commented. "What's been eating Jason. anyway?' Everyone shrugged that shoulders. You decide to have a coaching mating with Jason. It is about two hours later. Won has jun walked into your office. You stand, acknowledge him, and close the door behind him. Jason takes a seal. and as you move to sit down, he says, "So you wanted to see me about something.'
- Write the opening statement you will make to Jason that pinpoints the reason for the meeting.
- Write the statement you will make to Jason that demonstrates reflecting.
- Write the statement you will make to Jason that demonstrates affirming, but also reinforces the need for him to improve performance.
- Write the statement you will make to Jason that demonstrates confirming/summarizing and closes the meeting.