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CC5006 -Project Management Systems Development And Usability

tag 0 Download 8 Pages / 1,772 Words tag 09-11-2020


You and your colleagues form a team of three systems analysts and designers from a software development company. You have been contacted by Cyber Protect to develop a CRM that will provide, the following functionality: send out regular newsletters, disseminate information about GDPR and allow users to sign up for these services.
The CRM system will be located in their head office at Shoreditch, however, staff at all offices can add customer details to the system and customer details for the system will also be added via the website.
You will use web authoring tools such as Dreamweaver and an online database to create the CRM, some PHP maybe needed to achieve this. Workshops and guidance on how to complete this well be given during the module. The CRM will have to be uploaded to the university server for assessment and needs to be live and working.
The course work is individual work.
1. Produce a Use Case Model for the required system – including a Use Case diagram, and High Level Use Case Descriptions for each Use Case. For two of the Use Cases, produce example Expanded Use Case Descriptions. 
2. Produce a Communication diagram. 
3. Literature review of CRM systems, what are the key functionalities, what solutions have been developed. Compare at least two systems, giving a breakdown of key features. Show what kind of companies use CRM and what benefit they are to a business. Expected to be 2 pages with references.
4. Produce a report on the key issues experienced during the implementation of the CRM, this should include an updated risk analysis, an updated Gantt chart showing how the implementation happened, showing what were the key challenges and how they were overcome. Expected to be 3 to 4 pages. (45 Marks)
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Total 8 pages

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