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Change Effect On Managing The Issues Of People: Case Study

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Describe about the Case Study for Change Effect On Managing The Issues Of People In The Decision-Making Process?




The researcher has taken Triumph as the organization to study various objectives and goals in managing people. This chapter relates to the theories and practices of change management techniques in recognizing planning for development in Triumph. The case study of Triumph is described into two parts. It illustrates how people faces issue which can affect change if it fails or succeed (E. Ezebilo 2013). Thus, the given case study will ignite behaviors of common people that recognize the importance of soft and hard factors of Triumph. In order, the researcher has also made a fair treaty by making a decision process of leadership. The case study of Triumph directs that if procurement were different, then what would be the factor that would help to ensure success of the employees.

Overview of the industry

Triumph is one of the companies that review its operations and explore what could be done to improve profitability. The first case in sourcing components from cost-competitive countries identifies the product development that was not suitable. However, the executive members proposed to set up a committee through a new venture by approving a business plan.  In order, the director of the procurement recognizes importance of population to steer the committee with other joint ventures (Fallik 2013). In the second case, there were technical specifications and production schedules that began to make an execution plan to deal with the outsiders. Besides, a strong message was prioritized for maintaining team’s attention to provide good knowledge for the company. Moreover, before starting work, the existing Triumph staffs meet the departmental areas to receive manufacturing process, systems and procedures (Gregory 2012).

Reasons for popularity and growth

The popularity of Triumph was led by the operations that improved profitability on various facilities and programs. This was under the focus that explored competition on various components and costs from these competitive countries (Rosén 2013). The attention made by the cost-competitive countries found that delivered benefits would explore the recommendation made by a small procurement. Thus, careful attention was taken under for planning perspective. This found a territory that existing members had enough experiences to make good business, but there were reasons for their Popularity and growth that are as follows:

Organized retail versus unorganized retail

The growth of any sector will depend on the retail marketing area in a manner how the company distributes its products. This will increase rapidly with values and assortment terms that can improve the quality (Navarro 2013). However, the quality of components and product will depend on the assortments that include payment flexibility, exchange policies, returns, competitive prices, etc. Thus, Triumph has a very good scope for its aerospace contents to avail in the market.

Increased disposable income

It is seen that growth of income levels has earned a position on goods and services. It also gives rise to the promotion of products that will make demands high. These changes are also visible for consumption of growth and other subsidiaries (Lozano 2013).

Changing of fast consumers

Customers are becoming aware of the international market that has acquired assets for demand and discrimination (Lukic 2014). This can be a greater level of changing mindset of people. However, the fast changing of the population has made wide levels of assortments and alternatives.


The increasing use of computers and the internet has made business evolving in creating awareness among people. This would make aerospace suppliers to promote their product and services through advertising and online market (Larsen, Gray and Eckstein 2013).


Soft and hard factors faced by the organization

In making the organization developed, the researcher has ensured components that will help to ensure the purpose for the project. This will also determine the soft and hard factors that sources components for the cost competitive countries. It is assessed that process management requires stability and design in customer relation, workforce management, and quality information that was made through a business plan for Triumph. On the other hand, hard factors provide tools and techniques that flow information rate for Triumph on multiple agendas (Kyle Phillips, Prybutok and Peak 2014). Hard factors would analyze decision-making process that would organize goals and strategies of an organization, Triumph. It also made careful planning that was under the manufacturing areas of procurement of However, the researcher has made a brief account to judge the hard and soft factors for assessing organizational goal that are as follows:

Soft factors

It provides leadership for intellectual benefits that look forward to increasing capability and facilitates the learning process in hiring and communicating with committee members. Here, Continuous improvements in learning facilities have made an organized procedure to achieve competitive advantage (Krueger 2012). Moreover, the employees are found to be one of the most important parts of the decision-making process. In order, Triumph would make an apparent area for development that has a projected outcome in analyzing a plan for action and development. Here, risk mitigation can be handled for planning and development that are under the potential benefits of possible drawbacks of management techniques.

Hard factors

The approach would evolve management tactics that would facilitate in learning and distribution on corporate culture and other conflict interest. In order, Triumph has good availability of making high quality supplies and distribution in making good cultural diversities between the two corporations. Moreover, the System approach will make better implementation of change of ability of individuals and promoting the business process (Kulkarni 2012). Hard risks define a statistical factor that would be reliable in taking decisions under an informed consent. Regarding the company Triumph, there may be a valid issue that is registered with a probabilistic analysis due to a lack of perfect data that relies on mitigation issues.

Critique of ethical decision-making process using business theory/models

The researcher has organized a fair treaty in studying areas of the decision-making process of consumers of Triumph. In order, the case study will make an ethical perspective to analyze ideas that would form identification of theories and models that are as follows:

McKinsey 7s Model

The researcher has made a framework that will identify organization's strategy in evaluating demands of customers. To understand the tool, the model has made a clear concept by presenting strategic planning ideas, which will emphasize human resources rather than other tangible components (Hammerstein and Stevens 2012). Hence, the key point that is included in this model will interconnect preferable areas of a major firm. Moreover, the seven elements are described in a manner to give a proper foundation of the topic (Ghattas, Soffer and Peleg 2014).


Triumph aligns a definite strategy that has good benefits on a mission, values, and goals (Fallik 2013). On the other hand, short-term strategies have provided strong results for the choice of the company. It would be effective if corporate strategy finds an overall direction and scope for the company in order to find how business operations work together in achieving particular goals. The corporate strategy have succeeded a long-term strategy for making visions and maximizing profit for development of Triumph whereas functional strategy plans for marketing research and development in building the organization. Moreover, there may be areas where compensation of penalties will be helpful for organizational development (Brocas and Carrillo 2014). On the other hand, business strategy is implemented for evaluating cost and projecting long-term objectives for strategic management. This also specifies organizational missions, goals, objectives and development policies. According to the case study, Triumph has used an organizational design that builds through internal competencies, resources under business units and by sharing technologies under corporate strategy whereas business strategy has made the market even by promotional change through competitive intelligence. Moreover, the functional strategy identifies a focus that will determine the overall goals and objectives of Triumph.


This represents the business divisions and units that are organized in an accountable area. It can be defined that structure is the organizational area of the firm. However, it also have visible and change elements of this framework (Culiberg and Bajde 2013). Triumph has developed the organizational area by including roles, accountability relationships and responsibilities. Here, the decisions would be formal or informal based on organizational strategy and development.


These are the procedures and systems of the company to observe how decisions are made. Systems define the area of firms that determines how business is to be done (Chaabouni and Ben Yahia 2014). Triumph has made an availability that will be effective in accomplishing the business and technical infrastructure. This also accomplishes aims and events that would make a progression on organizational capability to maintain system controls.


These abilities perform firm's thinking prospect to perform very well. It includes the core competencies and capabilities. However, organizational change occurs in making a fundamental strategy for development. Triumph would deliver the core products that increase the performance of organizational capability in monitoring, assessing and improving core competencies.


The element is concerned with organizational change and employee behavior. This will see whether organizational values reinforce on training, development, motivation and development (Brocas and Carrillo 2014). However, the staffs of Triumph shares values through employee base, talent management and staffing plans. It also increases capabilities that forecasts change in planning needs and development.


Style represents a way where the top-level managers manage values of the company. This can have interacted where symbolic values are taken to study management styles of company's leaders. In order, the behavioral elements help to determine culture of interaction and organizational leadership through management functions. These would be sustainable if Triumph would initialize leadership styles through proper functioning in development plans. The leadership style followed in this case study is autocratic in nature.


Shared Values

This is one of the core parts of this model. They are the norms and standards that guide for company's actions and look forward to employee behavior (Botzen 2013). Triumph has also set of behaviors and traits that include organizational vision and missions. It would be effective if Triumph precedes resources to good variability of organizational control.

 McKinsey 7s Model

Figure 1: McKinsey 7s Model

(Source: Chaabouni and Ben Yahia 2014)

The model would be useful as it determines effective use in implementing the strategy. In order, the current state and future state is assessed through action plans and development. Since the model delivers good and poor fits. It would be handy for taking a snapshot and comparing to the desired state or improvement. In order, this model will provide an insight to consistency, alignment, conflicts, support and gaps. Under McKinsey’s model, there are areas, where Triumph may resolve some changes that are as follows:

Recognizing changes

This would provide benefits to the cost-competitive countries of Triumph that will make a business plan. It will also steer the company’s profit for long-term decisions that would provide proper planning identities (Brocas and Carrillo 2014).

Diagnosing changes

This would dominate the market through responsibilities and conflicts of Triumph that arises severely. This would be autonomous because decision-making process evolves changes that employees grow with the help of management practices. The sources suggested that manufacturing units were not continuous for development.

Plan changes

It would support the purchasing department because there were areas that did not meet the objectives for reducing the procurement costs. In order, the staffs of Triumph feared from the unknown Indian suppliers that could not provide zero defect rates.

Implement and review change

This will deliver the benefits to Triumph will help to monitor success in future. Triumph forwards a key message where the senior managers have to communicate with the others. It becomes ideal if a support system is created with the help of existing suppliers in Triumph (Amadi-Echendu 2012).

Sustain change

It relates on the careful attention done through planning. Here, the task forces input with the help of procurement by collecting information from the Triumph members. In order, Triumph employees provide good knowledge for the company by recruiting local members of the business area.

Kotler's model

The product driven among the customers will tell if it would satisfy the needs. A product can be tangible or intangible because it is based on the need of customers. A person has to give his/her efforts and experiences to form a business solution (Baldi 2014). In order, they must classify the products they want from the customers.  Hence, the flexibility of a business would depend on configuring the products to different customers on minimal costs. It would be vital that customers change their point of view in categorizing product distribution. Hence, Philip Kotler made recognition on products and services that would satisfy the customers in a variety of needs. Kotler also described that customers attach value to the product because they lack a basic requirement for products (Amadi-Echendu 2012). To go further with this model, Kotler has described ways that make a good decision-process that are as follows:

Core benefit

The fundamental needs of most customers are preferred through satisfying needs in product and service. Thus, the benefits would be preferable using consumer distribution and the way Triumph make s their decision process (Brocas and Carrillo 2014).

Generic product

The version of a product will contain those characteristics and attributes that will help to make a definite function of the product taken. This will form a generic distribution of products to see how performance initiates a change effect among most customers for influencing the decision-making process.

Expected product

These are the attributes or the characteristics that define whether a buyer or a seller expects the product for purchasing or he/she is involved in decision-making process. This involves in analyzing the incremental cost of the product (Gregory 2012).

Augmented product

This inclusion has additional features, attributes, benefits that would serve in differentiating the product with its competitors. It forms a high-level area where no extra cost occurs.

Potential product

It includes transformations and augmentations of products that undergo probable changes in future. In order, for ensuring customer loyalty, the aim of the business would be to delight and surprise the customers for a good cause (Ghattas, Soffer and Peleg 2014).


Implications of the organization

The researcher has indicated several paths that would change the status of Triumph through various values. Since the role of the researcher is to verify organizational values that would establish contribution to the society. Hence, organizational values will form a greater development of the cultural norms of the business. The researcher has taken some procedures that will figure out in finding applications of triumph through:

Management style

It is seen that there is always a definite approach to supervising employees that are directed by the team members of the society. Therefore, managers use an autocratic style where the culture of the organization is built on hierarchy and use of other dependent resources (Larsen, Gray and Eckstein 2013). This management style also gives preferences where the democratic management empowers team members to have innovative solutions.

Reaching out compromises

The management will think a better style of the encouraging decision-making process with customers or the project leaders. It would be important that management take responsibilities in opening the doors of decision-making policies (Botzen 2013).

Planning and design

Triumph will tend to make a bureaucratic type of leadership that accomplishes in establishing new projects. Since design plays a very important role in decision-making, the organization would form a culture to build teamwork and stakeholders (Lukic 2014).

Time management

It is seen that organizational culture defines time management of major projects. This will set a business strategy by preferring tradition with encouraging creativity among people.

Leadership and vision needed for future changes

Vision provides a corporate sense of thinking and a determined change of enduring purpose. It is sensed that Triumph would measure success by encouraging values of successful leaders (Brocas and Carrillo 2014). Vision provides organizational value by understanding their evolving goals and objectives they perform. Thus, to assist the leaders, the changing perspective of leaders will have a definable characteristic that are as follows:

Creating a good meaning for workers life

Transcending the status of quo

Establishing standard of excellence between the parties

Attracting commitment and energizing people with innovations

Bridges the gap between failure from present to future

Since leaders are facing various challenges that are forming a rapid transformation among people. Hence, a strategic vision would make leadership trends developed through innovative strategies (Amadi-Echendu 2012). However, organizing opportunities would drive the business leaders to make a strategic objective on leadership values. This will form good working area in improving chains of business and sustainability factors.

Problems faced by the organization

The problems faced by Triumph are based on the operations that will explore the country’s profitability on procurement areas. This will identify the business plan that helps for product development. On the contrary, the director of procurement did not review the policies that were effective on the venture of the company. It was observed that manufacturing process, systems and procedures did not attain proper business functions (Chaabouni, Ben Yahia 2014). Thus, careful attention was needed for planning, as the task would form a good perspective on product development, quality and logistics. Moreover, during the early phase, the occasions did not produce technical specifications that could deal with information of Triumph.



In making change perspective in the organizational area, the researcher has taken suitable objectives to apply changes among the leaders of Triumph. People find a definite strategy in the decision-making process of consumers. Thus, the major recommending points discussed in this topic are as follows:

Expanding various opportunities and capacities to facilitate shared decision-making process with resources and tools

Design a plan to provide consumer behaviors on major intervention choices of the decision-making process.

Promoting a cultural shift that will balance transformation among people to take better choices.

Developing business level to increase corporate culture among the individuals


The researcher has taken a fair treaty to observe the Change Effect On Managing The Issues Of People In The Decision-Making Process. The concept of the chapter demonstrates ideas that will form convenient on theories and practices of Triumph. However, the case study delivers opportunity to assess parameters on managing people. In order, the researcher has considered decision-making process of consumers to adapt change on 7S and Kotler's process. Thus, the research concludes that decision-making process would make a successful change on Triumph.


Reference List

Amadi-Echendu, J. (2012). Asset condition, information systems and decision models. New York: Springer.

Baldi, P. (2014). Error risk in the decision making process. Emergency Care Journal, 10(1).

Botzen, W. (2013). Managing Extreme Climate Change Risks through Insurance. Cambridge: Cambridge University Press.

Brocas, I. and Carrillo, J. (2014). Dual-process theories of decision-making: A selective survey. Journal of Economic Psychology, 41, pp.45-54.

Chaabouni, A. and Ben Yahia, I. (2014). Contribution of ERP to the decision-making process through knowledge management. Journal of Decision Systems, 23(3), pp.303-317.

Culiberg, B. and Bajde, D. (2013). Consumer recycling: An ethical decision-making process. Journal of Consumer Behaviour, 12(6), pp.449-459.

Ezebilo, E. (2013). Choosing Ecotourism Destinations for Vacations: A Decision-Making Process. Asian Social Science, 10(2).

Fallik, F. (2013). Managing organizational change. Hoboken: Taylor and Francis.

Ghattas, J., Soffer, P. and Peleg, M. (2014). Improving business process decision making based on past experience. Decision Support Systems, 59, pp.93-107.

Gregory, R. (2012). Structured decision making. Chichester, West Sussex: Wiley-Blackwell.

Hammerstein, P. and Stevens, J. (2012). Evolution and the mechanisms of decision making. Cambridge, MA: MIT Press.

Krueger, J. (2012). Social judgment and decision making. New York: Psychology Press.

Kulkarni, P. (2012). Reinforcement and systemic machine learning for decision making. Hoboken: John Wiley & Sons.

Kyle Phillips, B., Prybutok, V. and Peak, D. (2014). Determinants of task performance in a visual decision-making process. Journal of Decision Systems, 23(4), pp.373-387.

Larsen, N., Gray, M. and Eckstein, D. (2013). The Relationship Decision Making Box: A Questionnaire for Exploring the Decision-Making Process. The Family Journal, 22(2), pp.222-225.

Lozano, S. (2013). Computing fuzzy process efficiency in parallel systems. Fuzzy Optimization and Decision Making, 13(1), pp.73-89.

Lukic, J. (2014). The impact of information and communication technology on decision making process in the big data era. Megatrend revija, 11(2), pp.221-234.

Navarro, S. (2013). Child’s Life, Step-Family and Decision-Making Process. Beijing Law Review, 04(02), pp.61-70.

Rosén, M. (2013). EMA, transparency, and decision-making process. The Lancet, 382(9886), pp.26-27.


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