Write an essay on Change requirement for Fast Track Courier.
It has been observed that Fast Track Couriers have faced some internal and external challenges in their organizational structure. Therefore the organization needs to increase the market share and implement the new delivery system to offer shorter delivery services to the customers (Toth & Vigo, 2014). As stated by Papadopoulos and Heslop (2014), the customers have not preferred the slow distribution system of the organization. Most of the time, it has been known that the organization has delivered after the proposed time schedule. It has also been noticed that the human resource management of this organization has not arranged training sessions. Therefore the human resource management needs to implement new training sessions for developing the trust among the employees.
Organizational strategic plan goals:
It has been observed that the organization has planned to expand their business in different metropolitan areas. The administrative has taken the aim to increase the market share by 7.5% by the end of 2017. The organization has planned to implement the GPS technology and PDA technology to improve the distribution system. On the other hand the human resource management has already implemented the training session for the employees and drivers based on the requirements.
Review the organization’s performance:
As stated by Steiner et al. (2014), the strategy and goal of the organization has been affected by the workforce majority. The employees do not feel safe in the organization and as a result the employees are not motivated to improve their productivity. Consequently, the employees have not able to achieve the desired goal of the organization. It has been observed that the organization has planned to implement the tracking system (PDA) in their delivery vehicles (Chou, 2014). Such a stance from the organization, forces the employees to believe that the employers do not trust them. On the other hand, the organization has changed their policy and assigned one driver per truck, rather than two drivers.
It has been observed that the distribution process of the organization is slow and the organization has not been able to maintain the proposed time schedule at several occasions. Therefore, the organization has implemented the PDA system to improve the delivery system. However, the drivers feel that the PDA system is the main reason for the delay in the delivery system. The automatic lift gate has not been incorporated properly with the manual loading and unloading service.
As stated by Tipagornwong and Figliozzi (2014), the organization has already implemented the technological improvement strategy such as installation GPS and PDA devices in their delivery vehicles. Therefore the employees have thought that the organization has lost trust on the employees. As argued by Hu, Sharif and Baark (2014), the technology implementation has created issues in the organization such as affect the employee trust and delay of customer’s order.
It has been observed that the General Manager of Fast Track Couriers has not participated in the operation of the organization. As a result, the organization the general managers has not able to observe the issues of the organization. Therefore, the managers of the organization has implemented the new strategies and policies based on the reports of the heal office and drivers of the organization. As stated by Thite and Sandhu. (2014), there are lack of motivation among the employees have been developed for the no monitoring process of the organization.
Two external trends:
The two external trends of the organization are competitors and government legislation.
Impact of the trends:
Legislation of the government:
It has been noticed that government has increased the road tax or toll taxes in 2014 (Sauvé, 2014). Therefore the transportation cost of the organization has increased. Therefore the organization has not maintained the competitive pricing strategy for their services. The organization has already increased the service charges on last September 2015. As a result the organization has lost their market popularity of 5% on the end of January 2016.
It has been observed that the competitors have already implemented the advanced technology such as tracking system, goods sorting system and new fast moving delivery vans. Therefore the computers have easily convinced the clients easily. On the other hand the competitors have maintained the employee satisfaction through the salary increment, bonus and health and life insurance plan. As a result the competitors have increased their market share and Fast track has gradually lost their market share.
Major operational change requirements:
Changes due to the gaps of performance:
As opined by Tipagornwong and Figliozzi (2014), Fast Track Couriers has implemented a new strategy to assign one driver instead of two drivers in a truck. Therefore the organization has assigned the drivers in more numbers of vehicles. Therefore, the management has expected to easily maintain the delivery system. Therefore the organization has purchased new trucks and assigned the new derivers but due to the PDA the drivers have not made the delivery in time.
Changes due to the opportunities in business:
As stated by Chou (2014), the organization has observed a chance to increase their market share by 8.2% by the end of 2016. Therefore the organization has planned to buy 8 to 10 trucks for expanding their service area. The organization has planned to include some rural areas in their service area. This strategy will help the organization to reach to the more customers.
Changes due to threats:
The organization has faced the maximum challenges by other courier service companies. On the other hand the government road tax and toll taxes have increased (Toth & Vigo, 2014). Therefore, the organization has increased the service taxes and lost the market popularity.
Changes due to management decision:
It has been observed that the human resource management has not implemented the training session for the employees. Therefore, the employees and the drivers have become uninterested to use the PDA and GPS technology. Therefore, the changes became threat foe the organization.
Identification of requirements for changing:
Requirements of specialist:
The organization need to involve the IT specialist because the IT specialist will explain the requirement of change in technology. The IT specialist will explain the use of the new technology to the employees. As stated by Chou (2014), the human resource specialist unites the work force and motivates the employees to perform well. Therefore the organization needs to assign the new human resource manager to motivate the employees and drivers to accept the changes (Tipagornwong & Figliozzi, 2014). The organization needs to assign the market analyst because the market analyst will provide the information about the market share so that the organization will increase the market share.
Requirements of models:
The organization need to implement the Harvard model of human resource management. The organization needs to implement the company analysis model for the market analysis.
Change Management requirement:
The change management is required in the organization for implementing three types of change such as structural change, cost cutting, process change and cultural change. The change management will help the organization to increase the market share by 8% on the end of 2017.
Required information for the managers:
The general managers will understand the required changes of the organization. It has been observed that the organization will require four types of change such as technology change, employee structure change, process change and structural change. On the other hand the human resource management will implement the strategy to unite the employees and implement the tem work strategy to improve the performance of the employees.
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Hu, M. C., Sharif, N., & Baark, E. (2014). Information Technology Services: a key knowledge-intensive business service industry in Hong Kong SAR, China. Science Technology & Society, 19(1), 27-55.
Papadopoulos, N., & Heslop, L. A. (2014). Product-country images: Impact and role in international marketing. Routledge.
Sauvé, P. (2014). 11. A plurilateral agenda for services? Assessing the case for a Trade in Services Agreement (TISA). The Preferential Liberalization of Trade in Services: Comparative Regionalism, 413.
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Thite, M., & Sandhu, K. (2014). Where is My Pay? Critical Success Factors of a Payroll System–A System Life Cycle Approach. Australasian Journal of Information Systems, 18(2).
Tipagornwong, C., & Figliozzi, M. (2014). Analysis of Competitiveness of Freight Tricycle Delivery Services in Urban Areas. Transportation Research Record: Journal of the Transportation Research Board, (2410), 76-84.
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