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CHC33015 : Certificate III In Individual Support (Ageing, Home And Community)

tag 0 Download 4 Pages / 945 Words tag 18-09-2020
  • Course Code: CHC33015
  • University: Victoria University
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  • Country: Australia

Question:

1A. In accordance with CareShore’s policies and procedures, you need to complete and Incident Report. Complete the ‘What happened?’ field in the Incident Report mock up below. Remember to be objective, accurate and concise in your account of events. 
 
1B. In this scenario, you identified early signs of potentially complicated or difficult situations, and reported them according to CareShore’s procedures. Briefly explain why it was necessary to do this.

1C: In the scenario above, you, the support worker, have shown assertive behaviour. Identify and explain what actions in the scenario demonstrated this assertive behaviour.

1D: Did Stephanie breach any legal or ethical responsibilities? Explain your answer.

1E: Why is it necessary to:

  • Refer unresolved conflict situations to your supervisor? (50-100 words)

Refer issues impacting on employee or client rights and responsibilities to your supervisor?

 

2A: Stephanie is unable to communicate effectively with the residents or others.

Suggest two (2) verbal and two (2) non-verbal communication methods that might be recommended by her manager to help her communicate in a respectful and constructive way. An example has been provided for you:

2B: Identify and briefly describe one (1) instance, situation, or occasion when non-verbal communication would be more appropriate than verbal communication.

 

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