Carefully read through each question posed. Reflect on your learning unit and your own research. In your response, you should use terms and phrases that you defined in your previous assessment. In order to fully demonstrate your knowledge in this area of study, you should aim to present 180 words for each response.
Please note: Where the word count is not met, your submission will be returned to you for re-working.
1.Your practice has just employed a dental assistant who is profoundly deaf. As you are the senior assistant at the practice, your manager has asked that you mentor this person to ensure their smooth transition into the business. While you have mentored other new employees in the past, you have never experienced working with a deaf person. What strategies will you use in order to reflect on your own beliefs and values and ensure that the new person receives all the assistance they need?
3.Describe how you might feel and what would you miss most. What assistance would you like from your new community to help you settle in and feel safe? Describe how you might translate this self-reflection to your work with customers and colleagues from a culture other than your own.
4.A new trainee has begun working at your practice. He has only recently arrived in Australia from a country that expects women to behave very differently to the way women behave here. He holds those attitudes, and this has resulted in a number of incidents where there has been friction between him, other staff, and customers. When his manager has a discussion with him, he responds positively and understands that he needs to modify his behaviour in order to continue working at the centre. Outline at least six qualities that the trainee could embrace in order to achieve success.
5.Your manager recognises the value of inclusion and mentoring and has asked you to become a mentor to the new trainee from the scenario in Q.4. The manager believes that you are a hard worker with excellent interpersonal skills. What are the positive effects that the manager believes will result from this pairing, and how will you go about mentoring the trainee?
6 Why should the practice manager be concerned about this discussion from a business, legal, and ethical perspective? What would be a more positive and worthwhile response to Allira attending Sorry Day activities? What information could the practice manager provide?
7.Describe in your own words the meaning of ‘marginalised’ when it applies to groups of people. What do you see as potential needs of these groups?
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