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CIS3008 Information Technology Service Management

tag 0 Download 5 Pages / 1,167 Words tag 26-07-2021

Questions:

1. What are the key enterprise level BPM initiatives? What are the positive/negative outcomes of adoption of those initiatives for organizations?

2. What are the key business process level BPM initiatives? What are the positive/negative outcomes of adoption of those initiatives for organizations?

3. What are the key implementation level BPM initiatives? What are the positive/negative outcomes of adoption of those initiatives for organizations? 

4. How can the scorecard concept be utilized to measure both functional and process performance?

5. How can ISO/IEC 20000 certification provide value to organizations?

6. Explain the concept of value stream, and briefly describe the four value streams in the IT4IT framework. Provide examples of activities in each of the four value streams.

7. Explain the distinction between governance and management

8. How does COBIT 5 enable IT to be governed in a holistic manner for the whole enterprise, taking in the full end-to-end business and IT functional areas of responsibility? 

9. Explain the concept of goals cascade in COBIT. Give an example of goals cascade. Why is goals cascade needed for enterprise governance?
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