Therapeutic communication is said to be a one to one interaction process, which concentrates on advancing emotional and physical well being of a care consumer. Nurse or paramedic staff use these communication techniques in order to support and inform patients (Balzer-Riley, 2008). The communication presented in the video is therapeutic communication, used by the paramedic attending to Josh.
This is because the person actively listened to what Josh mentioned about his wrist pain. He sat facing Josh and throughout the communication he was relaxed and maintained eye contact. The paramedic shared his observations, by saying “yes, your hand is swollen”. He shared empathy by understood what Josh mentioned and accepted his condition and communicated his understanding. The paramedic shared hope by saying “it will be all right” (Med.monash.edu.au, 2015). The paramedic asked relevant question to Josh. When Josh said that he hit his hand in the gym, the paramedic further enquired how, and whether the pain is radiating or it is a sharp pain or how he is sensing the pain. To make a decision it is important for the paramedic to ask question to Josh. He asked him a question at a time, and then explored prior moving to the next question. He maintained proper pause in between each questions he asked Josh. Open ended questions help care provider to make proper decision and introduce relevant information regarding a particular situation. These are therapeutic and not common social communication technique as this involves proper medical intervention of Josh’s sudden health condition.
Balzer-Riley, J. (2008). Communication in nursing. St. Louis, Mo.: Mosby/Elsevier.
Med.monash.edu.au, (2015). Teenager with Asperger's Syndrome - Paramedic Visit. [online] Available at: https://med.monash.edu.au/cehpp/altc-empathy/video/aspergers/paramedic.html [Accessed 8 Mar. 2015].
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