In hospitals, various systems shape up the quality of care that patients receive. The policies in place, governance, the medics, rules, and regulations put in place by the state may all influence the type of service that a patient receives (Lamont, Stewart, & Chiarella, 2017). Therefore, it is important for nurses to use a reflective model in their clinical experiences to analyze their performance with patients in a broader perspective (Winslow et al., 2011). This paper tries to explain, by using an example of a clinical placement, or rather an experience in handling patients which can be used to demonstrate practices of nurses and the governing of hospitals on the services that patient’s receives. Specifically, the example will try to answer five basic questions in regards to patient care, that is, the effect of nurses following policies in hospital. Secondly, the case example will give an illustration how nurses respond to regulations in hospital in regards to the provision of services. In addition to that, the essay will look at the context of it in relation to patient-focused care and human rights of patients. Thus, the essay demonstrates the best practices that one can experience, the worst, and the lesson or how one can improve and learn from those two experiences.
The Clinical Placement Example
In one of my clinical placements in a given hospital, I encounter three patients who are complaining that a patient next to them has revealed that he is suffering from tuberculosis. Thus, they are worried by the belief that being close to him, in the same ward, may facilitate the transmission of the disease from him to them. However, they narrate that they had told a nurse in charge in the afternoon and were told it is only the doctor in charge who can relocate a patient based on his condition but not based on patients suggestion. However, noting the potential of the risk, I try to reach out our team leader in charge who advises me to wait for the doctor since relocating a patient or rather isolating him needs approval from a doctor after examination. However, at midnight, the doctor in charge arrives, and after explaining to him, he says that the hospital does not have such arrangements; however, he relocates the patient next to the window where there is adequate ventilation but still, inside the same ward.Later during the day, there was an audit where each nurse was to record a form on the activities of the day. It is in this form that I was able to record the incident explaining some of my dissatisfactions. Moreover, the doctor gave us the latest manure on the right procedures in handling hand tools. He suggested that we follow the guideline to stay on course in delivering our services.
In the clinical experience, it is clear that there are concerns that the patients address. Firstly, tuberculosis is an airborne disease and putting a patient in the same room with other patients not suffering from the same ailments possess a risk of infection through airborne transmission. In many cases, such like this one, the act of nurse following leadership policies stipulated by the hospital can pose a risk to patients (Botterill, & Hindmoor, 2012). For instance, even though it is true that the one patient appears to risk transmitting an infection to other patients, the nurse is reluctant to transfer him or her as it is the doctor who is entitled with the responsibility of making such a move or recommendation of the same. However, this is worrying to me in that I try to reach out to the team leader in charge who suggests that there must be approval from a doctor. By standing there and doing nothing, for the sake of rules, it poses danger to patients who risk contracting tuberculosis. The policies that hospitals put in place must be geared towards solving problems that arise from patients but not to maintain the hierarchy. A study conducted in 2014 regarding infection control and hospital epidemiology suggests that hospitals must inculcate evidence-based approach in coming up with policies regarding the responsibility of each medic. This can make it easier in helping patients should there be an emergency (Aiken et al., 2014). In addition to that, embracing autonomy and access to resources is important for all staff members to improve productivity in healthcare settings. Another research carried out in 2014 on leadership style for nursing demonstrates that autonomy makes members feel empowered to carry out activities on their own unlike when it does not exist (Gardner, Gardner, & O'connell, 2014). In addition to that, the same study states that where there is good leadership between a top and junior staff, it is easier to increase performance due to motivation that is being generated.
Secondly, the clinical experience example indicates that both the patient choice and risk need to be looked into. The nurse leader in charge fails to offer assistance to the patient who threatens risk of infection to other patients. In addition to that, their choice to have the patient being transferred to a different place is not affected for some time due to leadership problems that exist in the hospital. However, I try all I can; including raising the concern to my leader who does nothing than saying that it is out of her responsibility. In addition to that, I reach out to the doctor when he arrive who then sort out the problem based on the hospital regulations. Infection of tuberculosis can still be transmitted to patients in the same room where there is poor ventilation, in the clinical placement example; relocating the patient to the window may or may not help to solve the problem. In a hospital, evidence suggests that it is not always the case that safety is guaranteed (Stalpers et al., 2015). The same study recommends that routine audit is supposed to be carried out to ensure that the environment that patients or even health care workers perform their duties is well situated to cater for the safety of all that work in it. However, the study demonstrates that various parameters make it difficult to attain that degree, one of which is sufficient health care practitioners to serve patients.
On the other hand, my leader appears not to take proper consideration of the concerns raised by the patient and the nurse other than answering to demonstrate where she is allowed to work. Such a move of nurses in turning down duties by using rules laid down by the hospital or any other healthcare center but to the detriment or risk to patients are common in most healthcare settings. Even though it is not her role to relocate patients, she should have tried to elaborate further on other avenues that the nurse concerned can use to solve the puzzle. In effect, she fails to act as a leader who should give direction, mentorship, and advice to her subjects. In healthcare, it is essential for medics to improve their leadership qualities and skills. One way of doing this is leaders involving themselves in solving problems with junior staffs (Reem, Kitsantas, & Maddox, 2014). A study conducted in by 2010 reveals that there is a poor relationship among junior and senior staff in health care which is undermining the provision of health services and in effect, the quality of healthcare that a patient receives. In the same study, it recommends that an integrated approach is used and be carried out at intervals to determine satisfaction of both junior and senior staff in helping one another (Cummings et al., 2010). By doing this, the loopholes that exist on either side may be solved for the betterment of the hospital in achieving its objectives.
In addition to that, medics need to work in favor of patients as their work wholly relies on helping patients. However, hospital dynamics possess a threat to what is popularly known as patient-focused care (Scholl et al., 2014). The settings in a hospital are such that they are diluting this aspect by going to the extent of risking the health status of a patient. Unlike in the past, where a medic could come for a patient to his residence to offer treatment, it is common practice nowadays that a patient needs to visit a health care facility for the same service where there are complexities involved (Hoch, & Kozlowski, 2014). One such complexity includes the roles that each medic plays and the potential danger that a hospital possesses to the patient. In the sense that, a patient may be in need but fail to get assistance as a result of the division of labor. Additionally, in the clinical placement experience example above, the team leader does not appear to subscribe to the notion of patient-focused care. In her position, she ought to have offered more than just giving a response on what she is entitled to do. This puts the patients in danger of contracting the infection at the hands of nurses. Patient-focused care is one where nurses or any other medics put the interest of patients first in all shapes or form. Research indicates that the complexity of organizations in modern-day hospital is making service delivery to be inefficient (Travaglia et al., 2011). There is poor accessibility of resources or proper organization that can promote the efficiency of services to patients. Additionally, in every situation, there ought to be a second in solving the problem rather than waiting (Kaye et al., 2015). The study stipulates that continuance restructuring is essential and one that aims at patients focused care.
On the other hand, the fact that the doctor in charge advices us to use the latest procedure for our safe handling of tools is a good step towards good practices of clinical governance. Additionally, there is a daily audit where one can record his or her grievances in regards to the dissatisfaction of the activities of the day. It demonstrates that the hospital is keen in putting in place the right measures as far as clinical governance is concerned. A study conducted in 2011 on clinical governance on rural hospitals suggest that one of the reasons that there is so much injuries and malpractices in hospitals is lack of proper clinical governance causing a scenario where nurses and other staff feel free to handle patients and carry out procedures without strict adherence to correct procedures (Travaglia et al., 2011).
Lastly, health care centers embrace the need for patients to have their rights upheld and respected. Patients have rights to receive the highest medical care attainable, to access care and to be treated with respect without violation of any of their right unless in exceptional cases (Epstein, & Street, 2011). For example above, the patients’ health care is at risk due to the patient close to them. Their anxiety and worry about the risk of infection is not attended to or well taken into consideration as it should be. In addition to that, it is a human right for anyone to be safe and feel safe but this does not appear to be the case in the example above (Gagnier et al., 2014). The leadership in the hospital has created roles that nurses ought not to indulge in certain aspects. Additionally, the team leader opts to ignore the calls of the patients at the expense of their vulnerability to infection. In regards to patients’ human rights, the patient fails to get the highest medical care attainable in regards to safety and protection of any danger or harm from infection or exposure to the same (Ignatavicius, & Workman, 2015). It is in violation of the basic tenets of human rights of patients. In almost all countries, patients have a right to remedy and duty of care. According to research by Sydney Law School on health complains and regulatory reforms, it suggests that patients who are under admission programs are often on venerable state and more often than not. Some of their rights, which include right to information and consent and access to care are often violated (Faden, Beauchamp, & Kass, 2014). It is thus, the responsibility of the leadership of health care to put up measures that protect the rights of patients.
Thus, leadership in healthcare centers plays a crucial role in determining the provision of services. Good leadership which entails a healthy relationship between senior and junior staff can fasten delivery of services, and in this case, safe handling of patients. Some of the best practices that leaders in healthcare must embrace are encouraging autonomy among junior staffs, promoting accessibility to resources and finding ways to stimulate motivation. On the other hand, even though there has to be a division of labor and responsibility based on ability, it ought not to be at the expense of patients but rather for the benefits of patients. Policies put in place must be geared towards promoting safety, embracing human rights of patients and one that is to the best interest of patients. Lastly, the clinical example demonstrates that nurses can offer best and worst services. Also, nurses can tend to follow organization’s rules which do not favor patients although there are those that will demonstrate their willingness to always look for solutions despite the organizational obstacles that exist.
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