1. How does FERPA define education records?
FERPA is the Family Education Record and Privacy Act which defines the education record as those records which cannot be disclosed by the schools unless and until they receive the consent of the parent or the eligible student except those which are under the general rules of FERPA. It also states that any information related to the student should be kept confidential. Whenever a concern arises the authority can quickly and decisively act after understanding the options that are available under the FERPA. There is no requirement in the FREPA to keep certain data (Young 2014). This records mainly includes the transcripts or the other records that are obtained from the school where the student was previously enrolled. The records are maintained by the authority or the agents of any institution for the purpose of identifying the students individually. Records may be written by hand, or in the printed form or in the form of magnetic tapes or disks or any type of other medium.
2. How does the SLA differ from the MOU?
The basic differences between SLA and MOU are listed below:
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Category
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SLA or Service Level Agreement
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MOU or Memorandum of Understanding
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Meaning
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This refers to the official commitment that exists between the service providers and the clients. The particular aspects that are included in the service are quality, availability and responsibility (Wu and Buyya 2012).
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This mainly refers to the legal documents which is used for describing the different terms of an agreement that exists between the two or more different parties which initially forms a bilateral or multilateral agreement (Aust 2013).
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Binding Nature
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The common component of this is that the services are provide to the customers as it was previously agreed by the customers mentioned in the contract.
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The binding nature of the Memorandum of understanding is upon the parties in case if the memorandum is signed upon the consideration which is momentary.
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Enforceability
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The SLAs can be enforced in the court of law.
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The MOU cannot be enforced in the court of law.
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Form
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This are mainly in written or oral form.
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This is mainly in the written form.
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3. What is the purpose of a service agreement relative to the IT world?
Service agreement mainly refers to the contract that entered for a contract so as to provide some useful task for the employees in return of the compensation that they have made. A service agreement can also be stated as the offered feature along with the warranty of the products by any IT technology manufacturer for the service they are providing or the coverage of the cost for the service for some cases when the IT product starts to malfunction during the given period of time. Service agreement is very much important for the IT world (Hufbauer et al. 2012). This is because of the reason that a IT product may fail anytime which results in the need of extra assistance or support from the manufacturers. Therefore, if certain agreements are made then the performance of the products can be greatly initiated along with customer satisfaction.
References:
Aust, A., 2013. Modern treaty law and practice. Cambridge University Press.
Hufbauer, G.C., Jensen, J.B., Stephenson, S., Muir, J. and Vieiro, M., 2012. Framework for the International Services Agreement (No. PB12-10).
Wu, L. and Buyya, R., 2012. Service level agreement (sla) in utility computing systems. IGI Global, 15.
Young, E., 2014. Educational privacy in the online classroom: FERPA, MOOCs, and the big data conundrum. Harv. JL & Tech., 28, p.549.
