You must then draft a Code of Conduct for 7-Eleven that specifically addresses:
7- Eleven is a popular chain of convenience stores. The headquarters of the company is located in the in Irving Texas. It is an international chain of hotels that operate in 56,600 locations all around the world. The founder of the company is Joseph C. Thomspson Jr. The CEO and President of the company is Joseph DePinto. The convenience stores sell a number of products that include Slurpee beverage, Big Gulp beverage. Other products of the company include coffee, candy, packaged food, dairy products, gasoline and beverages. As per the data of 2010 almost are around 45,000 employees working at various locations of the store. Severs is the name by which the store is popular within the market or industry.
The purpose and mission of 7 Eleven is to make the life of the guests easier by being for the customers where and whenever they need them.
The vision of 7 Eleven is to be the best retailer of convenience. The store envisions in being the best in their product and services. With the help of their employees the store very well knows about the scope they have to brighten up the lives of the customers who visit their store. They believe it can be achieved by simply putting up a smile in the store or by ensuring the customers that they provide the best and quality of the food products. The store believes that the method by which they can achieve their vision is by listening to the needs of the customers and improving their service quality accordingly.
The servant culture of the management helps them realize their vision and achieve their daily mission.
Code of Conduct
7 Eleven is committed to helping the customers by catering to their needs and cheering them up with their friendly behavior. The belief of the organization is that doing the right can be quantified as success.
There should not be any discrimination practice within the premise of the organization. Equality should be given utmost importance. No employees or customers would be discriminated based on the gender, color, race or social status within the premise. It is the duty of the staff members that they do not discriminate their customers in any way. If a particular employee comes first even if they are buying one item he or she should be prioritized over the other customers. Catering customers who buy more items and discriminating the customer who buys few items is discrimination and it should be avoided. Employees should not determine their services based on their acquaintance with the customer. None of the employees should be discriminated in the organization based on the gender, race, ethnicity or social status. All the employees are required to be treated equally and fairly. The organization should maintain salary parity within the organization. There should not be separate pay grades for Male and female employees of the organization. Female employees holding a particular positions is entitled to get paid equally like the male employee working in the corresponding position. There should not be any kind of bias approach in appraisal of the employees. The criteria for appraisal should always be performance. None of the employees should involve in activities pertaining to racial or gender discrimination. All the employees are required to respect their colleagues irrespective of their race, color or gender or social status. All employees are required to follow all the rules and regulation and it is the duty of the management that the employees are treated equally in terms of adherence of the rules and policies of the organization.
None of the employees should be exploited in any way. The task distribution should be done fairly. None of the employees should be exploited based on their weaknesses. Different types of people work within an organization some people like to take up challenges so they should not be exploited and given more work compared to others. Managers in the upper level should not take the advantage of their position and exploit their subordinates. Even the customers should not be exploited. Often the employees exploit the customers. They charge extra price for their products. The store owners should refrain themselves from such activities and the employees should also keep this in mind. Honest and dedicated employees should not be exploited and overburdened with work. None of the employees take undue advantage of their colleagues. Each and every staff is required to do their tasks own tasks. Activities like bullying fellow mates should be strictly avoided.
None of the employees should take the advantage of their position. The superiors of 7 Eleven should refrain themselves from all kinds of biasness. They should not misuse their position and indulge in activities unethical recruitment and selection. They should refrain themselves from recruiting their acquaintances. The recruitment of the employees should be done based on their credentials. None of the employees should take bribes from the customers or any other external of internal agents for carrying out any unethical activity. The upper management of the 7 Eleven should refrain itself from acts like tax evasion. They should pay their taxes timely. The accountant should furnish the right financial statement. Misrepresentation of the financial statement of the organization should be avoided. The sales department should not misrepresent information related to sales. The staffs in the inventory management should take care of the supplies. Right information about the supplies is to be given.
Dishonest and fraudulent behavior
The staffs members are required to refrain themselves from any kind of fraudulent behavior. None of the customers should be cheated in terms of price or quality of the products. The customers should not be lied about the quality of the products. Customers should given the exact quality and quantity they demand. The products should not be more than the printed price of the manufacturers. Different prices should not be charged from the different customers. There should not be any biasness in the pricing system of the company. All the tax should be paid within the time. Activities like tax evasion should strictly be avoided. Unethical recruitment and selection procedures should be avoided. Fraudulent activities like convincing customers to buy a product that is priced high.
The organization should have a provision for the protection of whistle blowers. Employees who raise voice against any kind of unethical behavior within the organization should be protected and they should be promoted. If any employees see that any kind of unethical activity is being carried out within the store they should immediately report to the concerned authority. There should be a provision of a panel that would stand for the whistleblowers. The whistle blowers should not be suppressed for raising their voice. Whistleblowers should not be threatened instead the authorities should look into the issue raised by the Whistle blower.
It is the duty of the management to setup a panel that sees that all the employees adhere the ethical code of conduct. The panel should also see that the whistle blowers are encouraged and motivated. All the employees should be given the codes of conduct as soon as they enter the organization. Ethical compliance programs should be held timely to make sure that the employees understand the significance of ethical behavior. The owner of the organization should enforce the code of conduct.
7-eleven.com. (2018). 7-Eleven | Your Go-To Convenience Store for Food, Drinks, Fuel & More. [online] Available at: https://www.7-eleven.com/ [Accessed 9 Jan. 2018].
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