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COIT20246 ICT Service Management

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Question:

There are ten (10) tasks, one for each week:  the tasks are detailed below.  There is a table to complete for each task.  Please fill in the information required.

Note:  Each resource summary should be around 200-300 words.

Week 1

The text discusses how Central Processing Units (CPUs) function but is silent on another processing component of modern computers, the Graphics Processing Unit (GPU). Find and summarise ONE resource that describes what a GPU is and how it differs from a CPU.  The resource (and your summary) should discuss at least one non-graphics related use for GPUs.

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

Week 2

One of the potential next advances in Operating Systems (OSes) will be Artificial Intelligence (AI) capabilities. Find and summarise ONE resource that discusses how AI could change the way OSes function and/or interact with users.

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

Week 3

The text discusses how Netflix uses Amazon Web Services (AWS) as a Cloud Service Provider (CSP) for Infrastructure as a Service (IaaS).  Find and summarise ONE resource that describes ONE other commercial IaaS provider that is NOT Google. The resource and your summary should describe how the IaaS differs from AWS. 

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

Week 4

IPv4 is discussed in the text, yet the emerging IPv6 protocol is only mentioned briefly.  Find and summarise ONE resource that describes the IPv6 protocol.  The resource and your summary should describe how IPv6 differs from IPv4. 

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

Week 5

WannaCry and NotPetya were two of the most significant malware attacks of 2017.  Find and summarise ONE resource that describes how ONE of these pieces of malware work.  Note that the resource should focus on ONE of these, NOT both.

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

Week 6

OpenFlow is a protocol that enables Software-Defined Networking (SDN). Find and summarise ONE resource that describes how OpenFlow works and/or how it enables SDN.

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

Week 7

Historically, organisations have been able to improve business processes by implementing Information Systems.  However, as these systems age they can negatively impact on organisational agility and can ultimately prove problematic.  Such systems are broadly referred to as Legacy Systems. Find and summarise ONE resource that discusses the impacts of legacy systems on organisations.  The resource and your summary should clearly identify problems with maintaining legacy systems.

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

Week 8

With the advent of mass data collection and storage has come the use of these datasets for data mining and analysis.  Recently, Cambridge Analytica and Facebook have come under intense scrutiny for their use of user data, allegedly in order to influence the US 2016 election.  Find and summarise ONE resource that describes what Cambridge Analytica did and why their services were so controversial.

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

Week 9

Load (or performance) testing is a critical step in the information systems development process.  The purpose of this testing is to simulate the peak expected load on a system to ensure both hardware and software can operate effectively and meet key metrics.  To do this, specialised performance testing tools are used.  Find and summarise ONE resource that describes ONE such tool.  The resource (and your summary) should include information on the principle uses and features of the tool.

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

Week 10

While information systems and technology deliver many benefits to society, there is a high incidence of failure in attempting to implement them.  These IS/IT implementation project failures frequently result in substantial financial losses. Find and summarise ONE resource that describes ONE example of an Australian IT/IS project that has failed.   Note that the resource should focus on ONE single example and it and your summary should clearly explain the cause(s) of the failure.

Title and Reference:

<Provide the Title of the resource and full Harvard reference here.  This should include the URL of the resource>

Summary:

<Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here>

 

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