Brisbane Multi-Faith Temple (BMT), a charitable organization based in Mount Cotton is run by Sam Sharma, the chairman of the organization and a team of volunteers. The temple grew famous, within the short time period the patronage for the temple also got augmented. For this reason, the organization has decided to open subsidiaries and opened additional temples in Gold Coast, Rocklea, Sunshine Coast and Toowoomba. At first at Mount Cotton, they had one admin staff, one small army of volunteers and one cleaner. With the increase in a number of temples, the current employees also get increased, now they have one accountant, one handyman, five cleaners, fifteen priests and twenty admin staffs. A chairman, a public officer and a treasurer have been hired. They have decided to adopt the IT services to integrate all the services and to facilitate communication among the employees.
The main objective of the report is to provide the Information Technology (IT) solutions to BMT so that they can adopt IT services to conduct their business activities in agile and effective manner. As a consultant, it is the duty of the consultant to highlight the factors associated with the successful configuration of IT services in their premises.
The report will showcase the view of various authors on these IT aspects. The main motive of this annotated bibliography is to research the topic and provide solutions that will guide to complete the second assignment.
Laudon, K. C., & Laudon, J. P. (2013). Management Information Systems 13e.
The article has showcased two concepts, one is the technical component and another one is the business component. The business component will help us to know the behaviour or nature of the real-life entities like consumers, accounts and so on. The article has highlighted the adaptation of software development that can help BMT to furnish their business activities. The article will help them to know how BMT can segregate their business activities and can get the competitive management. BMT can get cost-effective service due to the software system configuration in their premises. This article will highlight the question 2.
Frostenson, M., Hasche, N., Helin, S., & Prenkert, F. (2017). Ethical issues in e-commerce: A renewed analysis based on the multiplicity of customer relationships. In Perspectives on Philosophy of Management and Business Ethics (pp. 181-195). Springer International Publishing.
BMT has decided to initiate ordering of foods online, this e-commerce initiative from the temple can lead to ethical issues. Multiple ethical issues can arise between the employees of BMT and their customers. The security problems, the law breaches, the falsifications, ethical issues can lead to all kinds of ethical concerns among the stakeholders of the company. It may happen the customer orders something and retrieve something else, also it may happen the products delivery get delayed, even it may happen that the food they receive is all spoiled. This can affect the relationship between the employees and the customers and lose trust. The article will help to answer the question 7.
Khodakarami, F., & Chan, Y. E. (2014). Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information & Management, 51(1), 27-42.
The article showcases the concept of CRM or the customer relationship management. The adaptation of computer system or the information system can raise concern. They will have to well adept at the information system. They have decided to conduct their business online, and the employees are not used to this. They can serious problems while communicating with the customers via online media. They may fail to meet the customers’ demands and the queries. In this way, BMT can lose trust and loyalty. Also, there is a concern about the security and the privacy. The hackers can exploit their database and the system and in this way, the customers’ data and the customers’ financial data can be at stake. Thus this article can assist BMT to get more insights how to keep a healthy relationship with the customers. This article will help them to fight against the odds and the challenges and will answer question 3.
Vlosky, R. P., Fontenot, R. J., & Blalock, L. (2015). Extranet Mediated Business Linkages: Effects on Buyer-Seller Relationships. In Proceedings of the 1999 Academy of Marketing Science (AMS) Annual Conference (pp. 415-419). Springer, Cham.
This article helps BMT to know the potential impact of the intranet connection. BMT did not use the internet connectivity. Since they have decided to adopt the information system and want to set up intranet connection on their premises, they can get immense benefits. The stakeholders of BMT can communicate with each other. This article highlights the usage of the intranet connectivity and the process by which BMT can enhance their business activities. The chairman, the public officer, the vice chairman and the treasurer can communicate with each other with the aid of extranet connectivity. This article will help to answer question 5.
Peppard, J., & Ward, J. (2016). The strategic management of information systems: Building a digital strategy. John Wiley & Sons.
This article highlights how the IT can bring revolution to the business. The business activities can get faster and efficient with the aid of internet connection and it has been highlighted in the article. The IT can help both small and large business. Similarly, with the aid of IT system BMT can flourish their business; can enhance communication among the stakeholders, between the customers. They can carry out their e-commerce services. Here is the article, the authors have clarified the concept in details by dividing the information system to multiple operations support system as well as the management support systems and defining their interrelationship. This article will help to answer question 1 and will help to answer how IT can enrich their business in mere future.
Clegg, S. R., Kornberger, M., & Pitsis, T. (2015). Managing and organizations: An introduction to theory and practice. Sage.
This article has focused on to propose a model based on which the conflict raises within the organization can be mitigated. BMT will adopt the IT services on their premises. Therefore, initially they have to face various problems, the employees can create restrictions. The customers can oppose and may have some concerns, there may cause disruptions within the management body because of which they can face a huge loss. Thus a model should be developed beforehand that can give them the idea about the concerns or the issues that can arouse. Considering the model, they must make important decisions for the organizational changes. This will help to answer the question 6.