Analyze the following concepts and discuss them within your discussion groups;
1. Different groups of customers
2. How can an organization can potentially increase the level of its customers loyalty?
3. As discussed in our class Speaking is an important communication skill in delivering an appropriate customer service; please examine five factors explained in this regard. Volume, Energy Level, Articulation, Pace and Modulation
4. Explain different facets of an Active Listening in dealing with a customer. In this regard you should meticulously discuss Factors like Questioning, Body language, Silence, Paraphrasing and summarizing.