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COM4120 Study Guide

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Question:

Classical Approaches

  • Machine-to-Machine communication- act like humans and preferable because they are faster and prone to less errors.
  • Humans using machines- not replacing humans but can id humans towards greater efficiency.
  • Communicating like machines- communicating in an impersonal or standardized manner such as following a script or schedule.

4 Qualities of Metaphor Machine:

  • Specialization- division of labor or breaking up the work.
  • Standardization- uniformity associated with a schedule or script.
  • Replaceability- a person whose role can be performed by someone else with the same qualifications/abilities.  
  • Predictability- counting on a particular result to occur.

Theory of Bureaucracy by Max Weber

  • Closed System- refers to the ideal type of organization requires proper functioning that restricts their interaction with external environment.
  • Important of rules- the need for the organization to have policies and regulations that are documented and linked to all contingencies.
  • Functioning of authority- power any member of the organization exercises is based on a specific type of authority among other types of authority.

Theory of Scientific Management by Frederick Taylor

  • One best way
  • Proper selection of workers
  • Training of workers
  • Inherent difference between management and workers

Factors (Eisenberg, Goodall and Tretheway 2010)

  • The Great Depression of 1929-1940

Led to extreme replacability of employees because there were very few jobs.

Became mean and cocky to workers in every imaginable way (unfair pay, unsafe working environment and physical abuse)

  • Rise of effective labor unions

A large result of the gross mistreatment of workers in the great depression.

Unions were inventive for workers

  • WWII

Facilitated better working conditions for Americans because it jump started the moribund economy that the Great Depression created.

More jobs became available than the demand for them

Employers became more interested in their happiness and welfare

  • Hawthrone Studies

Frederick Taylor’s  idea- 4 Groups of studies

  • Illuinamtion studies- tested for ideal lighting conditions
  • Relay assembly test room studies- manipulated other factors by focusing on a group of 6 women in the same dept doing the same work.
  • Interview program studies-interrogating a large pool of employees regarding obstacles to productivity in the organization.
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