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Communication Skills In Arab Bank

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Question:

Disucss about the Effectiveness of Communication Skills in Arab Bank.
 
 

Answer:

Introduction

The report helps in understanding the importance of the common mission as well as vision of the employees of the organization in order to achieve the organizational objectives. The proper role of the communication is essential in the organization that it helps in establishing common sense of purpose as well. The organization that has been taken in this report is Arab Bank and the mission and the vision has to be properly discussed as well.

The main aim of the report is to understand the proper importance as well as effectiveness of communication skills in Arab Bank. The main motivational factors in the work of the Arab Bank have to be established as this will help in handling the different situations at the workplace. The importance of the leader of the respective bank has to be analyzed as this will help in understanding the process through which proper motivation is provided to the employees. The role of the leaders of the bank has to be analyzed as this will help in developing as well as supporting the team.

The structure of the report will include the different role of the leaders as well as the importance of the leader in managing and motivating the team members in the organization. The main motivational factors are essential in nature and it will help in providing proper details in gaining proper commitment to the objectives.

Importance of team having common sense of purpose

A proper sense of purpose is essential as it helps in uniting the employees in the organization as well as the external stakeholders. A shared sense of purpose is important as:

  • It has to be seen that employees in organization are working towards achieving goals
  • It has to be seen that the employees are motivated as well as engaged in nature
  • Proper encouraging of the employees in the organization is necessary to feel committed (Young et al. 2015)
  • It enables the employees in working collaboratively to achieve the goals of the company by choosing the technique at the expense of the organization
  • It helps in helping the employees in the organization to share properly in success of the organization by motivating as to succeed both in a team as well as individually.

Role of communication in establishing common sense of purpose

Communication plays an essential role in maintaining as well as establishing general intellect of idea in the organization. The occurrence, character as well as technique contribute to the establishment of sense of purpose. What, why, when as well as to whom are essential factors that effects the communication success in creating proper as well as shared sense. Communication plays an key role in the creation for fulfillment of job for the employees who are in lower level (Wallace et al. 2016). These are the employees who require senior managers as this will help them in demonstrating that they too work and live to shared values of the entire company. For instance- In banking sector, there are different employees who are working in different departments and the employees can feel monotonous performing the same kind of task all the time. The communication is essential to understand the different issues that are faced by the employees and solve their queries instantly as well.

 


There is also necessity for the different employees in the organization as this will help in acting upon in order to create a two way communication flow in the organization. One to one communication is essential in nature in Arab Bank between the managers and the team as this is the key to create a sense of shared purpose (Njoroge and Yazdanifard 2014). The top down communication is essential in nature in conveying proper direction to different employees along with clear ideas of the priorities as well as the goals of the organization. Proper listening as well as accepting the top bottom kind of communication helps in increasing the morale of employees, making the employees feels that they are valued in the organization (Korschun, Bhattacharya and Swain 2014). Proper communication between the peers is essential as well in building proper base of knowledge amongst the staffs and this helps in allowing the staffs to work together in an effective manner (Milliken et al. 2015).

Assess effectiveness of communication skills 

I assessed my own skills of communication that is based on informal interviews with colleagues as well as in project management. I chose my previous colleagues as they will be honest with their answers as I am not working with them on daily basis. Since I am not working with them currently and it was easier for colleagues to understand the communication skills. The feedbacks are as such: my skills of writing were strong and I feel this is due to the work I performed as PR and used advanced English vocabulary.

My emails were clear, friendly but it is to the point information that I am providing to the others. The deadlines are clearly mentioned as well. The convincing skills are strong as I have the power to motivate the individuals strongly. The listening skills of mine have to be improved as I have the habit of asking queries when the other person has not finished speaking. The presentation skills are fine as the visuals are clear and distinct in nature as I use diagrams in order to make the meaning more clear. One respondent also commented that I should stop pleasing all and stop worrying about what others think and feel about me. The respondent commented that I cannot make people like me; however respect can be gained with the performance of my work. For instance- The communication skills play an important role in the bank, wherein proper top down as well as communication between the peers is essential in nature. In this respective bank, proper ascertainments have been made by the higher officials in analyzing the difficulties faced by the employees and solve the queries as well.

 

Main motivational factors in Bank and application to different situations

  • Financial motivation is essential by providing salary for bills, food, housing and other expenses. There are employees who will be happy if they get promotion and opportunity to climb higher, however there are employees who will be happy in low salary and they expect other benefits such as flexible working hours, healthcare as well as insurance (Blok et al. 2015).
  • Flexibility is essential in workplace that includes family leave, annual leave, and normal hours of working as well as work from home. The flexibility is essential as this can help in reducing pressure from the employees and providing employees a proper autonomy that shows confidence in them (Temminck, Mearns and Fruhen 2015).
  • Reward and recognition is essential wherein by ensuring that by achieving the milestone the reward is essential in providing motivation to teams and individuals. A recognition can be both financial as well as non financial in nature by highlighting the achievement of the employees in the organization (Olafsen et al. 2015)

For example- In the respective bank, proper motivational factors are essential as this will help in motivating the employees and this will help them in achieving goals. The bank organizes different fun events as well as provides different rewards as this will help in motivating the employees and this has led the organization in achieving goals.

Importance of teams and gaining commitment to objectives

It is essential for the leaders in motivating the individuals in the team as this helps them in achieving the different objectives and satisfying the employees as well. the leaders of the respective Bank has to understand the kind of motivation that is required in the workplace by the employees as there are some individuals who are motivated with money, however on the other hand there are employees who feel motivated with the non financial incentives such as praise, recognition through rewards as well (Gupta and Shaw 2014).

 


The leader can help in gaining proper commitment of different employees by being frank as well as honest and dealing with different employees in a simple manner (Lazaroiu 2015). This helps in ensuring that the individuals who feel rewarded for their proportion of effort. The manager in the organization can gain commitment of the employees by leading proper example and try to retain the employees from bad habits and motivate them to be kind as well as respectful in nature. It is essential for the leaders to be realistic in nature as this will help them in maintaining proper indicators of performance and in this way the achievements can be set by the employer of the organization.

For instance- In the bank, the organizational commitment is gained by the employees by being respectful with their colleagues and this helped them in dealing with different situations in a clear cut manner as well.

Role of leaders in developing and supporting team members and examples

The most essential role of the leader in the organization is to support as well as develop team as this helps in providing a sense of proper purpose. The leader is responsible for defining as well as setting common goal as well as engaging employees in team to work effectively in nature. In order to make the team work effectively in nature, it is essential that every member must play their part properly in establishing shared set of the values in achieving high quality of outputs (Kim et al. 2017).

This is the duty of the leaders in recognizing the diversity of different team members as all the members are essential in nature as the lower level employees are essential for proper growth of the team. The leader of the team also helps in developing proper coaching as well as training of employees for proper development of team and this will help the employees in performing better and be more engaged in the tasks. It is essential that the team members are properly supported and encouraged to develop new skills that are necessary to improve the loyalty of team (Anitha 2014).

 


In the leadership role played by me, I employed subordinate staffs as they had handled the different tasks in the organization. I kept on rotating the employees in different spheres of work as this helped me in understanding the issues that are faced by the employees. I arranged different rewards and recognitions as this helped me in motivating the employees in the organization. In order to inspire the employees in performing better, I delegated the different tasks among the employees as this helped me in empowering them to take other responsibilities as well.

For instance- The leadership approaches are followed by the leaders of the bank that helped them in managing the different issues that are faced by them. The diversity is maintained properly by the managers of the organization as it helped them in motivating the employees by delegating the different tasks.

Conclusion

Therefore, it can be inferred that a leader has an essential role in the motivation of the employees along with generation of proper communication skills among the employees. The employees of the organization are motivated with both financial as well as non financial rewards. The leader has to identify the requirements of the employees in the organization as this helped them in understanding the necessities of the employees and motivate them with providing them proper recognition for the work that is performed by them. Proper communication is essential in the organization as this helps in improving the tasks that are performed by the employees in the entire organization.

 

References

Anitha, J., 2014. Determinants of employee engagement and their impact on employee performance. International journal of productivity and performance management.

Blok, V., Wesselink, R., Studynka, O. and Kemp, R., 2015. Encouraging sustainability in the workplace: a survey on the pro-environmental behaviour of university employees. Journal of cleaner production, 106, pp.55-67.

Gupta, N. and Shaw, J.D., 2014. Employee compensation: The neglected area of HRM research. Human Resource Management Review, 24(1), pp.1-4.

Kim, A., Kim, Y., Han, K., Jackson, S.E. and Ployhart, R.E., 2017. Multilevel influences on voluntary workplace green behavior: Individual differences, leader behavior, and coworker advocacy. Journal of Management, 43(5), pp.1335-1358.

Korschun, D., Bhattacharya, C.B. and Swain, S.D., 2014. Corporate social responsibility, customer orientation, and the job performance of frontline employees. Journal of Marketing, 78(3), pp.20-37.

Lazaroiu, G., 2015. Employee Motivation and Job Performance. Linguistic and Philosophical Investigations, 14, p.97.  

Milliken, F.J., Schipani, C.A., Bishara, N.D. and Prado, A.M., 2015. Linking workplace practices to community engagement: The case for encouraging employee voice. The Academy of Management Perspectives, 29(4), pp.405-421.

Njoroge, C.N. and Yazdanifard, R., 2014. The impact of social and emotional intelligence on employee motivation in a multigenerational workplace. Global Journal of Management And Business Research

Olafsen, A.H., Halvari, H., Forest, J. and Deci, E.L., 2015. Show them the money? The role of pay, managerial need support, and justice in a self?determination theory model of intrinsic work motivation. Scandinavian journal of psychology, 56(4), pp.447-457.

Temminck, E., Mearns, K. and Fruhen, L., 2015. Motivating employees towards sustainable behaviour. Business Strategy and the Environment, 24(6), pp.402-412.

Wallace, J.C., Butts, M.M., Johnson, P.D., Stevens, F.G. and Smith, M.B., 2016. A multilevel model of employee innovation: Understanding the effects of regulatory focus, thriving, and employee involvement climate. Journal of Management, 42(4), pp.982-1004.

Young, W., Davis, M., McNeill, I.M., Malhotra, B., Russell, S., Unsworth, K. and Clegg, C.W., 2015. Changing behaviour: successful environmental programmes in the workplace. Business Strategy and the Environment, 24(8), pp.689-703.

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