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Please refer to the attached Case Study named " Benvento" and answer the following questions:

1- Write a Case Synopsis.
2- Is the quality controlled?
3- Discuss how Marco should solve the current problem.
4- Describe the QA/QC program that you would install at Benvento Foods.


1.The issue presented in the case study is that the organization with the name Beneveto Foods have been operating under Marco Beneveto and deals with manufacturing and distributing the food products to the restaurants and hotels. The firm has a well-developed production structure and the administration of the food company is constantly updating the particular process in order to develop the product according to the customer needs. However, the particular problem that the firm is facing in the recent times is that one of the well-known clients of the food company, Rockwell Bakery had lodged a recent complaint that there have been several pieces of rubber in the baking mixes. Therefore, the president of Benevento Foods has raised the question whether the issue was an isolated incident or a quality issue
2.The concept of quality control refers to the activities that are planned and systematic in nature. This means that the activities that have been implemented within the system that enable the production system of the company for producing goods that have the desired quality (Heizer and Jay). The quality control procedures that were undertaken at Benevento Foods are majorly manual in nature. This can be understood from the particular instance of quality control procedures like the bagging room operator selected three bags from each of the batches produced and evaluated their quality. Moreover, an internal quality control technician was also appointed for checking whether the product  met with quality standards as desired by the customers. Thus, it can be observed here that though the firm had installed a number of varied quality control procedures, majority of the procedures are exposed to human discretion, which make them more vulnerable to human error. The workers as deduced from the case study also do not feel motivated to carry out their duties. Therefore, the quality of the products is not really controlled.

3.Marco should solve the current problem by changing the particular production process. This means that it has been mentioned in the case study that the production process starts in the morning and the compounding and the mixing processes are done in a hurried way in order to pass the products to the next step. The bagging room operator also manually mixes the components of the dry baking and the operator mixed these annually and combined them into mass production totes. This entire mixing process should be mechanized in nature. Moreover, such a huge number of duties should be not be delegated to a single bagging room operator. This means that Marco should also implement the particular internal control of segregation of duties.

4.The quality assurance or the quality control program that should be installed within the organization should revolve around the following factors:

  • Implementation of automated machines and making the entire mixing process mechanized
  • Motivating the employees in order to make sure that they feel inspired to carry out their respective duties
  • Implementing internal controls within the organization in order to reduce the pressure of work over a single employee like the bagging room operator


CAT, CLS. "Operations Management." Management Science 7 (2018): 13.

Heizer, Jay. Operations Management, 11/e. Pearson Education India, 2016.

Jacobs, F. R., Chase, R. B., & Lummus, R. R. (2014). Operations and supply chain management (pp. 533-535). New York, NY: McGraw-Hill/Irwin.

Slack, Nigel. Operations strategy. John Wiley & Sons, Ltd, 2015.

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