Management And Leadership At BBQfun: A Comprehensive Essay For Operational Efficiency.

BBQfun scenario

Discuss About The Concerned With Management And Leadership?

The current topic is concerned with the management and leadership within the organization BBQfun, which is considered as the case study here. The topic allows for developing an operational plan to respond to business by conducting research on the resource requirements, management of relationship with stakeholders, setting up of performance indicators, create a contingency plan and lastly to gain approval according to the requirements of the organization. The operational plan has been developed by BBQfun to define the various business activities that are needed to be managed for supporting the strategic objectives and plan for proper upper management (Austin 2012).

The mission of the organization is to provide the customers with good quality outdoor lifestyle products of greater value and better customer services to people to fulfill their needs and expectations. The vision of the company is to remain successful within the business environment and emerge as a leading and reputed retailer in the next five years. The values offered include good quality products and services, better customers’ services and promoting safety, teamwork, innovation and improvements on a continuous basis (Burgoyne 2012).

1. Legislative and regulatory context

The legislative and regulatory policies include Work Health and Safety Act 2011, Privacy Act, Competition and consumer Act, Fair Work Act, etc. Work Health and safety Act is followed to ensure that proper health and safety measures are maintained within the workplace of BBQfun while the Privacy and Competition and Consumer Act have helped in keeping information secured and  manage good trade practices to overcome competition within the business environment (Mujtaba 2013).

1. BBQfun policies and procedures

The Privacy Act has helped to keep the data and information of customers and employees secure and prevent any unauthorized access to the database as well. Anti-discrimination policy ensured preventing any form of discrimination based on race, religion, color or ethnicity even maintain good culture, peace and harmony within the workplace to allow for effective communication and teamwork (Boin, Stern and Sundelius 2016). 

1. role of an operational plan for implementing e-commerce strategy

The e-commerce strategy implementation is part of the operational plan to manage buying of products online.  This would also allow the company to manage the commercial transactions through use of internet with much more ease and convenience. It is important to update the website, maintain confidentiality, manage liability and enhance the website design for attracting more customers and increase sales revenue for BBQfun (Austin 2012). 

1. new operational plan

BBQfun has developed an operational plan for defining the business activities and ensure that those support the strategic objectives to plan for future growth and success. The overall process of planning is focused on for developing an operational plan by keeping all the resources managed and allocated properly (Nahavandi 2016). This would accomplish the goal of promoting business online and generate more sales revenue.

Summary of BBQfun operational environment

The financial resources are required to ensure that good quality raw materials and resources are supplied for the production of good quality BBQfun items to the customers. It is important to engage customers through marketing, establish a positive brand name and image, generate more sales and control costs (Bolman and Deal 2017).

1. physical resourcing

For the implementation of e-commerce system, the resources essential include computer system, internet connection, a technically skilled and knowledgeable workforce, well-designed web site, proper telecommunication system and a good system to managing the transactions and payments done during the purchase of products and services of the company. The resources requirements are approved for ensuring that the organization promotes its products and services properly as well as promote business online with ease and effectiveness. Physical resourcing is done by protecting the IP rights, maintaining registered trademarks, managing patents and considering an IP insurance policy to develop measures for preventing disclosure and loss of important data (Burgoyne 2012).

1. human resourcing

To enhance the human resources efficiency, it is important for BBQfun to manage proper communication between the employees and managers and provide them with training sessions to improve their skills and knowledge. The human resources include customers’ services people, warehouse staffs, drivers and individuals who can deliver the products to the customers (Elloker et al. 2012).

1. timelines and milestones

The major components of the website that are needed to be protected are e-commerce systems, search engines, design of the websites, databases where important data and records are kept related to the information of customers and sales orders placed. All these information must be consulted with individuals working within the organization before making a particular decision in business. Through consultation, the risks of online sales are reduced along with deterioration of customer service quality and misunderstanding among workers (Nahavandi 2016). The medium risks should be consulted as well to know the loss of IP ownership and not complying with the organizational standards and WHS legislations. 

The key performance indicators are used to measure the performances of the workers of the organization through operational measures and managerial measures. The operational performance indicator is measured with the help of determining of machineries and equipments used for the production while the number or percentage of performance reviews done by the managers of respective teams are examples of managerial performance indicator (Schoenly 2012).

1. risk due to employee underperformance

Due to the poor performances of employees, the customers’ services can deteriorate and even result in lesser organizational productivity and profit level (Boin, Stern and Sundelius 2016).

1. risk related to intellectual property management

Resource requirements for implementing e-commerce strategy

Intellectual properties can be generated due to creativity including management of patents, trademarks and copyrights. The symbols and image used in commerce are needed to be managed as well. There could be violation of these intellectual properties and even lead to exposure of customer data and information. Other companies using the same patent, trademark or copyright can also lead to violation of intellectual property management (Shin et al. 2015).

1. risk related to breach of health and safety compliance responsibilities

The Health Care Act and Health and safety within workplace Act should be implemented properly to meet the requirements of the organization as well as ensure that every workers and the customers are kept safe and healthy from any kinds of harm or abuse within the organizational premises. The handling of equipments manually should be done properly to make sure that people were not subjected to any kinds of harm. A confined space is maintained and people with musculoskeletal disorders are provided with support and help for making them relax and enjoy during their stay at BBQfun (Austin 2012).

1. proposed implementation of resourcing

The financial, human and organization assets are considered as major resources for implementing the e-commerce strategy.

1. Costs breakdown

The costs are incurred at various operational levels of the organization such as nearly $350000 have been spent on plants and machineries, promotional costs and website development activities incurred $200,000 and cost for recruitment of new workers and training is more than $50,000. Store managers, leaders of teams, Gold Coast store manager also are paid wages that can rake up to $30,000. There could also be spending of money, nearly up to $50,000 for the management of office infrastructure. Thus, the total would be nearly $900,000.

1. Benefits to organization

Based on the financial projections, it could be understood that the company had a present value of initial investment up to $861000 and the profitability index was 1.39, which represented that the organization maintained a good financial status.

1. approaches for developing KPIs

There are various ways of developing KPIs like strategic approaches managed to answer the queries of customers and develop products and services according to their needs and preferences. The operational approaches needed to develop KPIs are management of customer service personnel and provide training to the staffs for enhancing their skills and expertise level (Bolman and Deal 2017).

1. risks

E-commerce strategy could bring issues like poor sales online, low quality customer service, loss of IP and IP ownership and not recruiting the most skilled and knowledgeable workers that might often lead to inaccurate website development and inability to attract customers.

1. contingency planning

Development of an action plan

A contingency plan is developed for deriving a good outcome that is somewhat different from the actual expected plan. The contingency plan is developed for risk management and is mainly devised by the business organizations or Government. Risk management practices are adopted by BBQfun to develop policies and practices and manage online business successfully. This could also prevent any kinds of internet fraud activities and maintain proper security and authentication of seers as well who login to the website to purchase the barbecue and outdoor lifestyle products of the company (Elloker et al. 2012).

The manager has approved all the resources needed to set up the e-commerce system and strategy and it showed that costs incurred at various levels of the organization have been broken down, key performance indicators have been identified along with the risks experienced and contingency plan to prevent those issues.

The legislative policies including Privacy Act, Anti-discrimination and Health and safety at workplace have helped in maintaining a good culture and enable proper communication and teamwork within the organization as well. The e-commerce strategy is implemented with the help of managing web development agreement to create a long term vision and evaluate approaches to gain material ownership and IP rights. The human resources management included recruiting of new staffs within the workforce while the financial resources had been obtained with the management of organizational assets (Nahavandi 2016). The operational plan was created by developing strategic framework, make decisions and implement the budgetary procedures to ensure development of e-commerce strategy with ease and effectiveness.

Conclusion

The simulated business considered here was BBQfun for which the resource requirements were identified and then an operational plan had been developed. It had been done by consulting with the various stakeholders in business such as shareholders, customers, managers, employees and suppliers. The key performance indicators were identified as well along with management of risks and development of contingency plan to implement a successful e-commerce strategy at BBQfun, Australia.

References

Austin, D., 2012. Human services management: Organizational leadership in social work practice. Columbia University Press.

Boin, A., Stern, E. and Sundelius, B., 2016. The politics of crisis management: Public leadership under pressure. Cambridge University Press.

Bolman, L.G. and Deal, T.E., 2017. Reframing organizations: Artistry, choice, and leadership. John Wiley & Sons.

Burgoyne, J., 2012. Management learning. In Encyclopedia of the Sciences of Learning (pp. 2090-2092). Springer US.

Elloker, S., Olckers, P., Gilson, L. and Lehmann, U., 2012. Crises, routines and innovations: the complexities and possibilities of sub-district management: leadership and governance. South African Health Review, pp.161-73.

Mujtaba, B.G., 2013. Managerial skills and practices for global leadership. ILEAD Academy.

Nahavandi, A., 2016. The Art and Science of Leadership -Global Edition. Pearson.

Schoenly, L., 2012. Management and Leadership. Essentials of Correctional Nursing, p.327.

Shin, Y., Sung, S.Y., Choi, J.N. and Kim, M.S., 2015. Top management ethical leadership and firm performance: Mediating role of ethical and procedural justice climate. Journal of Business Ethics, 129(1), pp.43-57.