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COR109 Communication And Thought 2

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Question:

IT professionals perform various functions within an organization and must demonstrate strong interpersonal and communication skills in addition to their technical abilities. These communications can involve the creation of technical instructions to end users and should be displayed in a clear, concise, and consumable fashion. The final project for this course is the creation of a training manual.

Prompt

For your training manual, consider the following situation. You are an employee of the XYZ Company and work in the corporate training division of the company. XYZ Company is planning a move from using Outlook for a corporate email system to Gmail. As a part of the Gmail rollout, you are being tasked with the development of a training manual for employees of XYZ that will ensure a smooth transition to the new email system. As part of the training document, you will address the issue of different technical abilities of the various audiences within the corporation. The manual should provide the end user with clear and concise instructions that can be used effectively by any member of an organization.

Specifically, the following critical elements must be addressed:

 

  • Describe the key features of the product specific to the target audience (users that will be trained).
  • Explain how the content of the manual will address the needs of end users at various levels of technical expertise.
  • Describe your manual and discuss how it will be comprehensive and logically organized.
  • Create an exemplar to showcase the specific training format and delivery method(s) appropriate for the target audiences. Be sure to include research or rationale to justify your formatting and delivery methods.

 

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