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DHCI 6389 Designing For Human Interaction For Organizational Context

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  • Course Code: DHCI 6389
  • University: University Of Canberra
  • Country: Australia

Questions:

1. What is the artifact? Describe the purpose of the artifact, the purpose of the user interface and how a human interacts with the artifact.

2. Describe the typical users - are they all the same, or might there be different types of users? Use clear definitions (referenced where appropriate) to describe and differentiate your user types and explain WHY that differentiation is important. Develop at least two personas to represent your user types.

3. Describe the context/setting of the interaction(s) – elaborate in terms of physical environment, social context, and organizational context

4. Give some specific examples of activities/functions – use your personas to illustrate a cognitive walkthrough of these activities (e.g. why are they doing this, how do they feel about it, what do they expect to happen, what else do they want to know).

5. Describe the technology to interact with the artifact for your personas.

6. Imagine this artifact in the future – what enhancements can you envisage to improve the interaction with this artifact. Refer to the Accessibility, Usability, and Acceptability principles, and consider how advances in technology may facilitate these improvements.

 

Answers:

1. An artifact by definition refers to the different kinds of objects made by human beings. It usually refers to any kind of object that is man made and that which will help in making some of the other kinds of work much easier. The term Artifact is of Latin origin that. It is basically taken from a Latin phrase are factum, where the word arte has been taken from ars that signifies skill and factum from facere that signifies the act of making. So, the daily everyday projects that we come across as home appliances (microwaves, fruit juicer, Air conditioners etc) ATMs, Televisions and several other such objects. These artifacts are mainly designed for the purpose of making the work easier. Speaking in this context, the artifact selected here is ATMs or the ATM Machines (Rodriguez et al. 2017).

The purpose of this artifact is the facility of anytime money. In other words, this artifact helps people make monetary transactions and also gives them the advantage of withdrawing money from the ATM machines without going to the banks and standing in long queues for hours. Human beings can interact with this machine by using their ATM cum debit cards.

2. ATM has gained a widespread popularity in the present days. Almost all the people are using the ATM machines in order to make sure that they can avail the anytime money facility and it also saves them from the trouble to going to the banks every now and then. It is tough to describe the kinds of users who use this facility because almost everyone nowadays is active in using this facility. Different types of users who use this artefact are people who go to malls and restaurants and can be in need of instant money very often. People who do not feel it safe to carry any big amount of cash with them also rely largely on the usage of ATM cards. Office goers and business person fall into the category of ATM users. Apart from them, there are also the students who do not want to carry a huge amount of money with them and also do not have time to go to the bank for withdrawing their money (Iberahim et al. 2016). Apart from them, the elder generations of people, particularly the pension earners are also avid users of ATM facilities. This is because it is often not possible for them to go to the bank every time. So, they find it easier. Apart from the families who have a huge medical expense also believe in using the ATM machines because they know that they can be in need of money every now and then. However, it must be noted that the elder generation of people and the families of the patients often get puzzled and are not able to wait for following so many different options that one has to abide by while using the ATM machine. As different users are different, there is the need for keeping different kinds of provisions for being used by different types of users. This differentiation is important because there can be situations that an old and elderly person is finding it really tough to deal with the so many options to take the money.  It can also happen that they have forgotten the pin. So, there must be some of the other options (Prasanthi et al. 2015)   

 

3. Physical environment

ATMs are usually set up in places like the localities where the users can easily use them.

Social Context

ATMs are usually set up in places where there is the physical presence of the human beings or the users.

Organizational context-Real time and online transactions between the organizations that is the banks and the clients or the customers take place.

4. One of the most important steps that the personas have to remember is to use the pin code in order to carry on any and every transaction on the ATM.  Some of the users may feel that this is really a very safe and a secure method because the pin code is an entirely personal code that is present with all the users and there is also no chance of theft. On the other hand, some users may also feel that remembering the pin every time is difficult because many of the users own multiple bank accounts and also have multiple ATM cards each with their own pin codes. So, they feel that there must be some other options as well (Betab and Sandhu 2014).

5. Currently, the personas only use the 4 digit pin code to do all kinds of transactions through the ATMs. The technology helps in making the quick, real-time and online transactions between the banks and the clients. As soon as the user or the clients enter the pin the bank identifies it and allows the desired transaction of the user to be processed.

6. In terms of usability, the number of ATM machines must be increased and the security also has to be boosted to a great deal so that there are no chances of theft. There must be proper security guards placed at each ATMs. Number of ATMs is to be set up in the remote and village areas where people usually find it tough to come to the bank for any kind of transactions.

In terms of accessibility, more modifications and up gradations are to be brought. As users can often forget the pin codes or can also be disabled, there can be some methods like security questions, fingerprints, face recognition and other such methods (Hajare et al. 2018).

In terms of Acceptability, the usage must be made more rationally acceptable. There must be more facilities that the customers might get.  There must be some guides present at every outlet to make sure that people face no problem with the procedure of using the ATMs. 

 

References

Betab, G. and Sandhu, R.K., 2014. Fingerprints in Automated Teller Machine-A Survey. International Journal of Engineering and Advanced Technology (IJEAT) ISSN: 2249, 8958.

Hajare, U., Mahajan, R., Jadhav, S., Pingale, N. and Salunke, S., 2018. Efficient Cash Withdrawal from ATM machine using Mobile Banking.

Iberahim, H., Taufik, N.M., Adzmir, A.M. and Saharuddin, H., 2016. Customer satisfaction on reliability and responsiveness of self service technology for retail banking services. Procedia Economics and Finance, 37, pp.13-20.

Prasanthi, B.V., Hussain, S.M., Kanakam, P. and Chakravarthy, A.S.N., 2015. Palm Vein Biometric Technology: An Approach to Upgrade Security in ATM Transactions. International Journal of Computer Applications, 112(9).

Rodriguez, G., Pérez, J., Cueva, S. and Torres, R., 2017. A framework for improving web accessibility and usability of Open Course Ware sites. Computers & Education, 109, pp.197-215.

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