Skill 1: Ability to Work under Pressure
As a worker in the health care organization, I had to encounter with several stressful situations, which have developed my ability to work under pressure. In most of the time my duty is allocated in the emergency care department of the hospital, where I have to look after the needs of the critically ill patients, who requires immediate care. I remembered a case, of road accident, where more than 50 people got injured and the status of most of the victims were critically serious. My ability to handle multiple numbers of critically cases in the same time has helped me to provide the first aid to all the patients.
The situation was of the entire emergency care unit was highly stressful for the next few days and all the workers had to work for extra hours for almost one week. As I got less time to take rest during such pressure times, I use to take short periods of breaks after the periods of long work. With the help of various types of relaxing and breathing exercise I avoided the effects of fatigue that could have occurred due to lack of sleep.
My efficient skill to work under the pressure situations can help me to deal with the stressful situations in my workplace. With the help of my co-workers, I have been able to provide the proper care that is needed for all the victims of the road accident all of them got recovered with time.
Skill 2: Conflict Resolution
The conflicts are very common within the workplace of the health care center that occurs due to lack of coordination and communication within the healthcare workers. During the time of crisis, in the emergency care unit, the conflicts are very common as most of the healthcare workers are confused with the exact kinds of treatment that are needed. In order to resolve the conflicts, I always try to maintain good relationship with all my co-workers. This helps me to deal with providing and sharing ideas that is an important part of the conflict resolution.
With the help of my conflict resolution skills, I am able to remove all the doubts within the co-workers. During the time of crisis, which is the main time period of conflicts, it is important to make sure that the opinions and suggestions of all the workers are given proper consideration. I never force to impose upon my decisions upon my co-workers.
I remembered a situation, when all of the health care workers were in ethical dilemma of whether or not to provide palliative care treatment to a critically ill patient, who was suffering from Cancer. With the help of my conflict solving ability I have been able to provide valuable suggestions to all the workers of the company and thus all the people can understand the importance of providing palliative care to the patients.
Skill 3: Communication
The communication skill is regarded as one of the most important skills in the healthcare sectors. My effective communication skills have enabled me to deal with all the conflicts that are raised in the workplace of the healthcare organizations. There are many cases in the healthcare unit, where the patients are not properly able to express the trouble that they are facing. In those cases, with my effective communication skills, I am able to make the patient feel comfortable and thus, they are able to express their trouble.
I also encourage the patients to use non-verbal or gesture mode of communication, which enable them to express the trouble they are facing within their body. I am also able to communicate with the patient groups, which enabled them to understand the importance of the treatment they are being provided from the healthcare center. There are many cases, where the patients in the healthcare center refuse to take certain types of treatment as they are feel that it will hurt their orthodox religious feelings. With my effective communication skills, it is possible for me to convince the patients to take up the proper form of treatment.
My effective communication skills have enabled me to understand and resolve the issues of all the patients and thereby have the ability to make them understand the importance of the proper medical treatment. I can also make the patients feel comfortable about the importance of all types of medical care treatment.