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Introduction of Information Communication Technology (ICT) in Organizations


Discuss About The Employee Acceptance Unified Communications?

The introduction of the Information Communication Technology (ICT) has changed the mode of operation of the organisations (Bloom et al. 2014). The organisation’s operation achieves simplification, and their productivity gets enhanced. However, if the technology is not appropriately adopted, it can prove to be a great trouble and stressful for the organisation (Lee and Lee 2015). The subject of the report is Curtain Co. who had a bitter experience with the technological adaptation. The deemed report is devised to supervise and guide the subject towards the benefits offered by the network infrastructure. While designing the report it has been kept in mind to keep the language understandable for the corporate people. After reading the report, the readers will be able to understand about network infrastructure and the benefit offered by them. An insight into the network service has also been offered by the in the report along with the services that the deemed organisation can adopt. Finally, the report has been concluded with the data processing facilities along with discussion over data storage solutions and data processing model. Appropriate recommendations on the technological adaptations have been made depending on the needs of the deemed organisation ‘Curtain Co.’

 The software and hardware resources of an organisation together form the network infrastructure of the organisation (Vange et al. 2015). The role of the network here is to enable connectivity, communication, management and operations of the organisation (Ramachandran et al. 2012). The deemed infrastructure offers communicative services and channel among the users, services, operations, external networks (internet) and applications. The most relatable components of the network infrastructure have been discussed in the following subsections along with the organisational benefits they offer.

Network convergence refers to the mode where multiple communicative techniques like video communication, telephonic communication and data communication co-exist within the network. The reason for making the multiple communicative modes co-exist is to earn flexibility and convenience that is commonly not offered through separate infrastructure (Kinne 2013). Multiple other benefits are offered by a converged network of which some has been mentioned as follows.

Less spacious and cost-efficient: Converging of the network enables equipping of less hardware to operate the same workload while supporting energy-efficient and smaller data centre devices.

Smartness to the systems: The organisational system enjoys enhanced efficiency from both business and technological perspective through centralising the management of the IT resources, system consolidation, resource utilisation rate boosts and cost reduction.

UC or unified communication is equipped by the organisations to enhance the productivity, collaboration and communication of the organisation. To achieve the described objective UC integrates the communication services that consists of instant messaging, audio, video & web conferencing, presence information and others together (Silic, Back and Sammer 2017). Multiple organisational benefits are offered by unifying of the communication mediums, some of the priors are mentioned as follows:

  • Freedom to work: Unifying of the communicative system offers flexibility of communication from anywhere at any hour. This freedom can prove to be of great significance for Curtain Co. as their units are spread throughout the country with three different time zones.
  • Enhanced Security: All the communicative mediums are unified as one, and thus, the organisation will need to monitor only a single channel that minimises the chance of trespassing or whistleblowing from within the organisation.
  • Information safekeeping: Unified communication replaces the multiple bills for communicative modes from the vendors to a single bill from the vendor providing unified communication. Other records are also merged as one for a complex free and resilient safekeeping.

The method of connecting computers and other devices in a small geographical location (a campus or a building) is known as Local Area Networking or abbreviated as LAN (Mahalingam et al. 2014). The deemed networking type offers high speed along with the ease of implementation at cost-efficient rates. The LAN can be sub-categorised in two different categories, the first being wired LAN and the second and is wireless LAN (wLAN). The former use cables as the mode of communication channel and the data are transmitted through the channel. The following types of cables can be equipped to act as the data communication channel.

  1. Unshielded Twisted Pair
  2. Shielded Twisted Pair
  3. Multi-Mode Fibre
  4. Single Mode Fibre

Understanding Network Infrastructure and Organizational Benefits

While for the wLAN the air or open space is the communication channel. Unlike the wired mode the talked about system offers flexibility of the connected device within its domain. It is recommended that the organisation equip both the mode of LAN. The reason for stating the same lies on the fact that due to some physical error the wired LAN may stop operation and interference from other waves will affect the quality of wLAN. Hence, it is recommended to keep both the modes as a contingency for the other.

In the deemed case the subject needs communication that extends throughout Australia and hence they need the type of networking that will enable them to communicate to its branches. LAN is suitable for other networking needs, however; its limited range is an issue for the subject. WAN can sort the domain problem of the organisation. Wide Area network abbreviated as WAN is the mode of networking with a vast domain. The domain of the WAN services can extend from a state to entire world (Bitar, Gringeri and Xia 2013). The benefits of the WAN network are not limited to the domain only; it also offers centralisation of IT infrastructure that is the organisation will have to set up only one data storage facility at the headquarter and it will manage the rest. Other benefits include privacy enhancement as the information is transmitted through the WAN channel instead of the internet. However, for Curtain Co., the most suited mode of networking will be a combination of LAN and WAN. The diagram below suggests the network infrastructure for Curtain Co that is a combination of LAN and WAN. The LAN is equipped for operational purpose within the organisation’s branches and for inter-branch communication the small LANs are merged to establish a WAN.

IP management system allows the user optimisation of the IP addresses that are being used in a network (Sparks, Roach and Campen 2014). The talked about management solution also offers interaction between other systems and protocols of the network to maintain a balance between them. The management of the IP will enable the organisation to keep track of all the activities being performed through an IP address and thus prevent many undesired able situations. On the other hand, DNS is the method through which a user is enabled to navigate the servers using a name instead of the code (Orduña-Malea and López-Cózar  2015). Hence, it is more important to manage the former to prevent any leakage of data or whistleblowing. However, other advantages are also offered by the same like rerouting of traffic in case it exceeds the limit, prevention of interruption and global monitoring of the organisational informational assets.

Multiple network services are available in the commercial market for the organisational use, and they are simplifying the organisational operations. Some of the considered services that can prove to be of great significance for the organisation has been discussed as follows:

Voice over IP: Voice over IP as abbreviated as VoIP offers the users to advantage of making calls by use of the broadband over conventional phone systems that operate using analogue methods (Carter 2012). The mode of call is not limited to voice calls only but also offers the advantage of communication through video and instant messaging mode as well. The talked about system’s advantage is not just limited to offering multiple modes of communication on a single unit but also offers a cost advantage over the primitive mode of communicational techniques. VOIP also offers the advantage of accessing the service of VoIP from remote locations, if the user has access to a communication channel along with the credentials to log in to the server.

Network Convergence – Benefits and Importance

Email: Electronic mail or email is the process that enables the exchange of information through electronic devices. Adopting the deemed network service will offer the organisation with lots of benefits and opportunity that have been mentioned as follows. First and foremost, to its advantage is that it provides communicative ease to the users and can also be used for collaborative communication as it enables sharing of information to multiple users (Mark, Voila and Cardello 2012). The considered service saves the expenditure on the stationary items and on posting the mails consisting of essential documents and others while offering sustainable physical security. The service can also assist the organisation in marketing as email marketing is one of the most popular marketing methods in existence.

Extranet: The talked about network service is a form of intranet (restricted and private network) that can be accessed with limited accessibility by the stakeholders on receiving credentials from the organisation (Sun et al.  2012) The foremost advantage that the organisation will gain on equipping the service is that of safekeeping of the personal and stakeholders’ information which can also be manipulated when needed. The controls of the network are withheld to the organisation which reduces the chances of errors. The organisation can also earn a sense of credibility for the organisation as the former is giving them access to their server. Supply chain management of the organisation also earns a positive boost from an adaptation of the considered system.

Simple Network Management Protocol (SNMP): The talked about network service is a network management protocol equipped for gathering information from and configuring various network devices such as servers, hubs, router, switches and other on an IP network (Hale 2012). The considered service offers the benefit of establishing a secure connection between the headquarter and other units of Curtain Co. The considered network service also offers the advantage of keeping track of the attempts made to hijack the network. The service also offers certain other minor benefits of keeping track of the consumables.

Colocation Data Centre: Data centre is the term that is used for the facility (a group of networked storage and servers) that the organisations use for the purpose of storing, processing or even distribution of data in bulk amount. Thus colocation refers to the data centre that is used by more than one organisation for its networking accessibility (Chang and Wills 2016). The colocation data centres benefit can be classified into following three categories:

Scalability: The colocation data centres offer scalability to the organisation that is the organisation can change accordingly with its need.

Sustainability: The considered solution also offers sustainability by safekeeping the informational resource while maintaining its operations by minimising the power, network and others lose along with substantial cost savings.

Cost: Colocation centre offers high security because it holds accountability towards the organisation associated with it.

Storage Area Network (SAN): Decusatis, Carranza and DeCusatis (2012) have quoted SAN as the network that offers access to block-level, consolidated data storage. The talked about storage solution is primarily adapted for the purpose of enhancing storage devices (disk arrays, optical jukeboxes and tape libraries) to the servers. The above mentioned process is done to make the devices appear as locally attached device for the operating system.   Like the data centre, SAN also offers scalability option to the organisation along with an isolated data keeping and performance. The talked about solution also offers long distance connectivity and centralising of the database while offering a disaster recovery option.

Unified Communication (UC) – Benefits of Integration in Organizations

Cloud: Cloud computing has proven to be the most desired preference for the current commercial market. The reason for the such a high demand for the talked about solution lies in its attributes. The data in the considered model is saved in a remote server of cloud vendor that can be accessed through the internet. The cloud servers use the virtualisation techniques (Yang and Jia 2013). Another reason for the desirability for the talked about storage solution is the benefits offered by it. The first and foremost advantage offered by the talked about service is the saving offered by the same in saving the physical space and cost saved in maintaining and implementation of the solution. The storage solution also offers high security if offered from an appropriate vendor. Cloud vendors like Google, Amazon, Microsoft and Apple store the data in layers on multiple that makes it difficult for the trespasser to hack in (Chang and Wills 2016). The storage solution can easily be accessible by the organisations headquarter and units with appropriate authorisation. All the benefits offered by the considered solution makes it most suitable for the considered firm, however, the latter need to keep consideration of the cloud vendor.

Distributed Database: The considered solution uses multiple computers that can be located at same or geographically dispersed locations (however must be internetworked) to store the data. It makes the data secure and out of reach from the cyber attackers (Abadi 2012). The discussed solution also offers advantages like reliability, enhanced performance, cost savings and others. Though it is recommended over the cloud storage solution because the data will be stored at multiple units of the organisation and the employees will have access to it which increases the chance of whistleblowing or leakage of data.

Client server (C/S) model: Oluwatosin (2014) has stated that the discussed server model is an interactive server framework where the user posts the query and the server responds accordingly. The benefits offered by the discussed model includes strong security along with backup and in undesired situation s recovery of the information. It also enables centralisation of the controls which in response enhances the overall productivity of the organisation.

Peer-to-Peer (P2P): The discussed solution is the most suitable for the considered organisation as the server connects the computing devices in peers that enable continued operation of all the units of the organisation in case of failure of one server. In the C/S model, the centralisation of controls can lead to situations where the failure of the central server to crash the operations of the headquarter along with all the units but P2P is immune to the discussed situation (Mayer et al. 2013). The advantage of the considered server model also offers minimisation of the bills and others.


In conclusion, it can be stated that technological adaptation is a necessary measure for the organisations to maintain their position in the competitive market. However, selection of appropriate network infrastructure is mandatory for an organisation otherwise, the former can prove to be of high annoyance for the organisation. Hence, the discussed report has offered a brief overview of the factors that need to be considered before building the network infrastructure of the organisation. It has also discussed the various advantage that different networking services, storage solutions and server models can offer to the organisation. The above mentioned measure has been achieved by evaluating multiple options available for each of the discussed topic and making appropriate recommendations for the discussed organisation Curtain Co. The recommendations are offered based on the requirements of the deemed organisation along with its experience with an adaptation of the technology in its operations. Hence, the report can be emphasised to state that the organisation should not omit technological adaptation into its organisational operations due to its previous experience instead should devise an appropriate infrastructure for the same and gain a competitive advantage in the market.

Local Area Networking (LAN) and its Types


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