Engaging Theories Of Interpersonal Communication: A Reflective Essay On Relationships.

Discuss About The Engaging Theories Interpersonal Communication.

Background information that introduces the context, significance, and the purpose of the essay

Effective business communication is significant for the development of organisations and it helps the managers to perform the several functions of management like organising, controlling and motivating. Communication skills are the basis of any business activities and each of the employees needs to learn the communication to foster the working relationship between the colleagues.

Effective business communication is the process of involving two parties sending the message which is understood by all. In this reflective essay, the weekly learning is to be summarised and application of the communication learning is to be shown in the future career goals. This essay is significant as this essay helps to show the communication learning and competence of the readers.

 In the first section of the essay, one important topic is explained by each of the weeks for one to ten week. The definition of the concept is given along with the importance of the topic in the current line of the work. In section two, a literature review is provided based on the interpersonal communication in the workplace. In the third section, two of the major concepts of the communication are explained for the future career aspiration. Finally, a conclusion of the essay will be provided with a synopsis.   

The thesis statement of the essay is to highlight the learning of the units and application of the learning in the future career goal.

In the following section, one important concept from each of the week is described for weeks one to ten.

Professional communication within the organisation is the intentional communication which has the strong objections of gaining the strategic goals within the professional or organisational context (Arnold & Boggs, 2015). The future employees need to understand the professional communication as the employees need to make out identity goals, instrumental goals and social goals of them. In the workplace, the employees must have a general purpose to share the message with the fellow employees and with the senior employees. The encoder sends the message through a channel and the decoder needs to understand the message through interpretation.

1. Week two

Non-verbal communication is about sharing the information between two or more parties without just recourse of words (Leeming et al., 2018). Non-verbal communication in the workplace is very important and non-verbal communication is associated with smiling, gesture, body movement and movement of the eyes. The relationship between non-verbal and verbal communication is associated with repeating, complementing, substituting, accenting and regulating. Non-verbal communication is very significant in the workplace as the employees have to understand the multiple channels of the workplace, unconscious thought process and ambiguity. In the workplace, non-verbal communication is shaped b the factors like gender, culture, personality and relationships.

1. Week three

Preview of the structure of the essay

The purpose of the written business communication is to assist in the decision-making process, to coordinate and to demonstrate the ability and skills through write up. Sometimes, the organisation also manages the external communication to the stakeholders through written business communication. Some forms of written business communication are the reports, emails, memos, manuals and newsletter. Written business communication in the workplace is important as readers can decide how much attention does it need and readers of the written business communication can interpret their reading as well. As stated by Bargiela-Chiappini & Nickerson (2014), written communication helps to transmit the information across the different organisational level.

1. Week four

Written academic documents must have proper sentences, paragraphs and references. The purpose of the written document is to share the understanding and follow the guideline for different types of genre in academic writing. Before writing the academic document, the writer needs to understand who the audiences are

1. Week five

In order to share own perspective through writing, reflective essay enables the professionals to write on personal, cultural and social concepts. The reflective essay must have the essay structure along with reflection on the core elements. The writer can share the analysis along with a critical evaluation of the topic. As stated by Hanauer (2015), a reflective essay is important to identify the main argument to develop the strong analysis which integrates the relevant concepts from the course materials.

1. Week six

In the professional life, public speaking is important and there are mainly four types of public speaking, impromptu, extempore, verbatim and verbatim from memory. Public speaking ability is not inherent with the speakers and the speakers have to prepare what they are going to say. The speakers need to think positively. The ability of public speaking provides the self-confidence, influence the decision and motivate the change.

1. Week seven

Intercultural communication is about communicating the message between groups who may belong from different cultural origins and linguistic. As opined by Samovar et al., (2014), intercultural communication provides the ability to deal across the culture and it increases confidence to speak to the different culture. It provides a broader scope to contact more people who are different culturally.

1. Week Eight

In the workplace, functions of organisational communication are associated with production, maintenance and innovation. Internal organisational communication is a conversation between managers, leaders and employees within the organisation. Some forms of internal communication are associated with meetings, face-to-face, e-mail and telephone. External communication is designed for the audiences which are external to the organisations. External communication has several forms like advertising, creating a desirable public image and shaping the opinion of communication issue.

1. Week nine

Thesis statement

Communication within the team is about sharing the common purpose and goals with the outcome. Team communication is associated with both individual and mutual accountability and team focus on collective challenges and outcome (Harris & Sherblom, 2018). Team communication is very important as the team works for the single goal. The team needs to communicate through both verbal and non-verbal communication Technology plays an important part in team communication.

1. Week Ten

According to Hargie (2016), interpersonal communication is the process through which people can exchange the feelings, information and meaning through verbal and non-verbal messages. Interpersonal communication refers the communication in which people can interact directly in small groups in one-to-one condition. Interpersonal relationships are shown in impersonal, professional, family, workplace and friendship. The factors of interpersonal relationship are associated with high relational maintenance, intrinsic and unique.

Interpersonal communication is the process through which people can exchange the feeling and information both verbally and non-verbally. Interpersonal relationship accomplishes the relational and personal objectives. Interpersonal communication contributes the idea of adapting and adjusting the verbal communication and the non-verbal communication and interpersonal communication influences the processes of the message in production. According to Berger (2014), interpersonal communication within the workplace involves in varying relation and interaction between the employees, superiors and subordinates. The author further stated that interpersonal communication process is included to message, sender, channel and receiver. Within the workplace, interpersonal communication is very important as the employees have to work with multiethnic groups.

Effective interpersonal communication has emerged from the community mediation that focuses on the quality and nature of the relationship to resolve the issues of working in the community. Symbolic interaction theory states the socio-cultural perspective which relies on the creation of shared meaning by interacting with others. According to Rock (2016), symbolic interaction focuses on the ways through which people create the structure and meaning through only interaction. Three major concepts of the symbolic interaction are the society, self and mind. Society creates the mining which is involved in a gesture of the individual. Self-stands the idea coming from the perception and mind dictates the ability to use significant symbols.

Triandis’ theory of interpersonal communication and behaviour suggests four factors of interpersonal communication and these are attitudes, contextual factors, habits and personal capabilities. In interpersonal communication, behaviour plays the important role which comes from the social factors and emotions (Ross et al., 2017). Interpersonal communication is associated with the antecedents of behaviour and the habits of the people mediate the behaviour. Interpersonal communication is influenced by the moral beliefs and this can impact through emotional drives and limitations.

Transition to section one

In the workplace, the employees face the psychological barrier which includes the embarrassment or shyness. Introvert people face the issue to talk to other people within the workplace as they are shy in nature. In addition, a cultural barrier within the organisation is related to the multiethnic background people and language (Braithwaite & Schrodt, 2014). In some of the ethnic backgrounds; physical gesture reflects extravagant and even touch is not acceptable. In Orthodox society; casual hugging is not acceptable (Berger, 2014). Sometimes; the employees within the organisation face the issue of a language barrier when multiethnic background people use different language. Finally, environmental barriers of communication within the organisation are lack of privacy and noise within the workplace. Sometimes, a ringing phone and noise distracts effective communication.

As stated by Robinson et al., (2014), a better understanding of the interpersonal communication helps to extend the ability to work with other people and finding the solution. Understanding interpersonal communication skill identifies the real needs of the staffs and clients. A better understanding of the interpersonal communication skill handles the complaints and conflicts to manage the stress. Interpersonal communication is necessary when the employees work in multicultural organisations with different types of people. As opined by Neuliep (2017), better interpersonal communication makes the workplace adaptable and flexible in nature to communicate in a better way.

 In the next five years, I want to see myself as a departmental manager in an MNC. I have always been thinking to be a manager in a large multinational company. Actually, I want to start my own business in the future, however, I want to gather the experience of doing business and I want to earn money to start my own business.  

 First of all, written business communication would help me to write a proper CV, Cover Letter and E-mail for the employment purpose. Written business communication provides the knowledge of academic writing which improves the grammatical knowledge and flare of writing. Communication within the workplace improves through building a relationship through conveying the message. Written Business Communication will help me to clear the message and share the written communication to the subordinates in an MNC. I will manage to write better notice and newsletter within the organisation. I will be able to write the contracts easily and I will be able to answer the queries of stakeholders easily through a written message.

 In an MNC, it is very important to be aware of the diversity of the people. Intercultural communication knowledge will help me to communicate with the subordinates and colleagues who belong from the different ethnic background. Intercultural communication offers to deal with a different culture which is becoming important for the employees. MNCs recruit people from different ethnic backgrounds and the knowledge of communicating inter-culture people saves the situation.

Conclusion 

Ten different concepts of communication have been discussed shortly. In the literature review section, interpersonal communication and its theoretical understanding have been explained. In the third section, the application of intercultural communication and written business communication has been shown in a future career.  

Effective business communication is a mainly two-way process to speak and listen to establish business communication. The weekly learning in this unit helps to highlight the learning of communication and application of the learning in the future career goal is explained.  

Effective business communication is necessary in the business world and the weekly learning of this unit helps the future aspirants to communicate efficiently in the workplace.

Reference List

Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Berlin: Elsevier Health Sciences.

Bargiela-Chiappini, F., & Nickerson, C. R. (2014). Writing business: Genres, media and discourses. Abingdon: Routledge.

Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future research. Journal of Consumer Psychology, 24(4), 586-607.

Braithwaite, D. O., & Schrodt, P. (Eds.). (2014). Engaging theories in interpersonal communication: Multiple perspectives. London: Sage Publications.

Hanauer, D. I. (2015). Measuring voice in poetry written by second language learners. Written Communication, 32(1), 66-86. 

Hargie, O. (2016). Skilled interpersonal communication: Research, theory and practice. Abingdon: Routledge.

Harris, T. E., & Sherblom, J. C. (2018). Small group and team communication. Waveland Press.  

Leeming, K., Swann, W., Coupe, J., & Mittler, P. (2018). Non-verbal communication. In Teaching Language and Communication to the Mentally Handicapped (238-267). Abingdon: Routledge.

Neuliep, J. W. (2017). Intercultural communication: A contextual approach. Sage Publications.

Robinson, L., Kocum, L., Loughlin, C., Bryson, L., & Dimoff, J. K. (2015). I wanted you to know: Breast cancer survivors’ control of workplace communication about cancer. Journal of occupational health psychology, 20(4), 446.

Rock, P. (2016). Making of symbolic interactionism. Berlin: Springer.

Ross, J. M., Girard, J. M., Wright, A. G., Beeney, J. E., Scott, L. N., Hallquist, M. N., ... & Pilkonis, P. A. (2017). Momentary patterns of covariation between specific effects and interpersonal behaviour: Linking relationship science and personality assessment. Psychological assessment, 29(2), 123.

Samovar, L. A., Porter, R. E., McDaniel, E. R., & Roy, C. S. (2014). Intercultural communication: A reader. Cengage Learning.