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Enterprise Planning And Implementation: Indian Rail

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Describe about featues of Indian railway?


Introduction is the formal web page to look for all the Indian railways train. First, it has a lot of pop-ups and marketing which create the customer unpleasant. This website does not display the traveller and display practice which do not have a booking trainer. Here a customer must know the practice name or variety and also place rule without this detail he cannot look for the train. They have given the web link for looking the place rule, but if the customer does not know the appropriate punctuation of the place name he cannot get the placement rule. One more factor is for each access the traveller will have to go to get it from an individual web page. If the traveller do not know the time frame of operations of the practice, then also the traveller are not able to look for the train (irfca, 2010).

Features of the site

The website servicing actions occur from 211:00 PM to 12:30 AM every day. During this interval details will not be available. Also, observe that since the program is closed for servicing actions no position changes take position during this interval (Indian Railways, 2015).


Internet Reservation Facility through Credit Cards:

Lately, internet booking service has begun on Indian Railways. The website is functional, wherein the traveller can get the train booking done through credit/debit cards.

Online PNR and Seat Availability Query Timings:

The online PNR and chair accessibility concerns are fetched from the automated booking programs.

Network Connectivity Failures:

For the PNR and chair accessibility concerns, the outcome is fetched from the automated booking programs at the five websites. If there is any system web link failing, or if the system collections are very crowded, then this mistake concept is shown (RVNL, 2015).


SMS Services:

Now all the inquiries provided on the website are available on the cell phone through SMS support.

Latest Arrival and Departure Timings:

The newest appearance and leaving timings of late trains, along with redirected tracks, etc. will be made available soon on this website only.

Grievances against Amenities in Trains/ Platforms /Officials:

The issue application is currently under growth. We try our best to ahead the issues to the involved division. However, please observe that this is not always possible. Please observe that all the problems and recommendations for the enhancement of the website can be put on the Reviews & recommendations web page (CRIS, 2015).


Trains between Important Stations:

On initiating this case the traveller will be persuaded to choose the resource and location from the fall down record box. Also choose the appropriate type of travel and just click get it. This choice shows a record of all trains that ply between the described places couple along with the seasons, appearance and leaving time and days of the run. After choosing a practice and corresponding sessions of importance it is possible to find the provision, stand up and path of the practice using the available control buttons.

Passenger Status:

This choice shows the present position of a reserved solution. Please observe that in the situation there is any modify in the position after graph planning it will not be available through the program and can be known only at the place, which in impact indicates that the position indicated by the program after the graph planning will not be further modified (IREPS, 2015).

Concessional Fare Enquiry for a Train:

This option shows a complete split of the stand up for legitimate sessions of a practice and a couple of channels. Observe that legitimate sessions relies on the couple of channels and the joined concession rule. It is also possible to view the stand up for different age categories. Accessibility for this practice can also be acquired from here using the available control buttons.


Station Codes:

This choice allows the traveller to acquire the list of place requirements of those channels where the place name suits the feedback sub-string. This provides the choice of looking for channel titles which start with the feedback sequence or which somewhere in their name contain the feedback sequence. The traveller may see the outcome categorized in either the place name or rule.

Train Schedule:

On initiating this option the traveller will be persuaded to get into few figures of either the Practice name or Practice number of the train the traveller are looking for. On posting the question a list of all trains that coordinate the joined figures will be shown along with their specific source and location information (Maps of India, 2015).


Indian Railways are experiencing range problems almost exclusive to itself. While there are developments required at every level, there can’t be an important enhancement in solution booking encounter without making primary changes. All these efficiency developments can decrease traveller disappointment by finishing the booking encounter quicker without many problems, but still will not do anything to the number individuals who end up not getting a booking. Insufficient resource is the bigger issue that needs to be handled by helping the efficiency of the system, improving the costs a little more than the current levels, and then making an investment a lot of potential building.



  • CRIS, 2015. CENTRE FOR RAILWAY INFORMATION SYSTEMS. [Online]  Available at: [Accessed 17 March 2015].

  • Indian Railways, 2015. INDIAN RAILWAYS PASSENGER RESERVATION ENQUIRY. [Online]  Available at: [Accessed 17 March 2015].

  • IREPS, 2015. Indian Railways E-Procurement System. [Online]  Available at: [Accessed 17 March 2015].

  • irfca, 2010. General Information on travelling by IR. [Online]  Available at: [Accessed 17 March 2015].

  • Maps of India, 2015. Indian Railways TimeTable. [Online] Available at: [Accessed 17 March 2015].

  • RVNL, 2015. Rail Vikas Nigam Limited. [Online] Available at: [Accessed 17 March 2015].

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