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Evaluation Of The Effectiveness And Efficiency Of ICT

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Question:

Discuss about the Evaluation of the Effectiveness and Efficiency of ICT Systems in Woolworths Organization.
 
 

Answer:

Introduction

The development and implementation of technology had been helpful for modifying the information system. The main goal of implementing the ICT or information system communication technologies for the various business organizations had been for recovering the absurd requirements of global extension (Keller and Heiko 2014). The development of the organization had been largely influenced by the deployment of the technologies and tools used. The organization had been facing some major issues in the development of the system integration in the organization. The various operations of the organization had been managed by the use of the technological development and effective tools. The development of the organization had depended upon the influence of the ICT technologies and the techniques used for modifying the operations of the organization (Gustafson et al. 2015). It is important for the manipulation of the existing operations and development of the organization.

The following assignment is a report that would provide the benefit of evaluating the ICT development and implementation in the organization. The role of the strategic management had been helpful for modifying the tools and provides the infrastructure for the modification of the organization’s operations. The report would consider the organization of Woolworths and its development. The Work Centred Analysis, Balanced Scorecard, Porter’s Five Forces, and SWOT analysis of the Woolworths had been done for considering the evaluation of the strategic management of the organization. The development of the organization and its specific functionalities had been largely influenced by the role of the compatibility of operations. The report would highlight the role played by the themes of the informatics in achieving the objectives of the project.

Background of the Organization

Woolworths is a major retail company in Australia that provides the benefit of the overall sales of day to day household goods and commodities (Woolworthsgroup.com.au. 2017). The operations of the organization had been largely dependent on the online activities and web services along with traditional brick and mortar operations. The role of the organization had been largely dependent on the influence of the technology and techniques. It is important for modifying the development of the functions and forming insolvency of the operations. The organization had started their operations with sales through their general stores and outlets. The people had to go to their shops and stores for buying any commodity for their household purpose. The development of the operations had been largely induced by the formation of the operations and development of the functionality (Keller and Heiko 2014). The operations of the organization had resulted in the development of the functions of Woolworths. It is improbable for the operations of the organization for providing the support to the development of functions. The modification of the operations in Woolworths had been largely influenced by the definite deployment of the operations in the organization. Woolworths provides its customers with the benefit of various services such as commodities of daily use, food materials, bakery products, dairy products, and confectionary options. The development of the technology had caused the modification of products and services for the operations of the organization (Gustafson et al. 2015). The influence of the operations had caused the development of functions within the organization.

 

Using Classic Themes of Informatics for Achieving the Objectives

Woolworths is a global supermarket chain that had been established from Australian country and later on with the help of technology spread throughout the globe (Woolworthsgroup.com.au. 2017). The objectives of Woolworths include the development of faster and more effective operations, global market capture, and indulging more customers in the organization. The services of Woolworths are based on the development of the technology and use of classic themes for the informatics of the language communication, foundation and implementation, recovering and deployment, and technological construction with systematically development of organization (Law, Buhalis and Cobanoglu 2014). The following section would provide some useful functions developed with the help of these classic themes and theories.

The classical theme of the language communication is based on the development of the communication system in the organization and development of the functions. It is important for the development of the proper plan and technological development (Hashim 2015). The language based communication is necessary for the completion of the operations of the organization. The communication provides the development of the functions for the implementation. The theme language would be required for the development of the electronic communication in the organization. The electronic communication methods had included in the development of the operations for the organization. Some of them are telephonic conversation, emails, messages, and social media chats (Ayvaz et al. 2017). The technological development had provided the ease of communication in the organization and development of the more improved functions in the organization. It is important for the compliance of the communication method in the operations of the organization. The telephonic conversation provides a faster communication method when it is required for the development of the operations (Law, Buhalis and Cobanoglu 2014). The role of communication had been sufficiently helpful in modifying the development of the smart technological operations and convey of plan in the organization.

The foundation and implementation theme is helpful for the initiation of any operation in the operations of the organization (Serin 2015). The development of the functions had caused the influence of the modification in the organization. The foundation of the operations and development methods had been crucially influenced by the role of the key stakeholders. The operations of Woolworths are largely influenced by the foundation of new technologies and implementing the technology by a plan. The technological development had been crucial for the modification of the operations in the organization. The foundation of new and improved technologies and implementing them for the services of Woolworths has been helpful for growth of the organization. The role played by the classic theme of foundation and implementation had resulted in deploying the successive benefit of the organization (Button, Harrington and Belan 2014). It is important for the modification of the ongoing tools and processes for the development of the organization.

The recovering and deployment theme had been largely influenced by the requirement of the modification in the organization (Serin 2015). The operations of the organization had modified the development of the operations and formation of the functions for more effective and smart benefit in the organization. The increase in the functions of the organization had deployed the need for the implementation of recovering and deployment. The recovering in an organization is helpful for deploying any change within the organization. There is possibility that while deploying an information system in Woolworths, the data might get erased or lost. The recovery option would allow them for recovering the data lost. The deployment is helpful for forming a proper plan for installing any changes required in the organization (Munoz-Miralles et al. 2016). It is important for modifying the ongoing facilities of the organization and development of the more crucial important in the organization.

 


The classic theme of technological construction is based on the development of the functions and influence of the organization (Opara and Onyije 2014). The technological construction had largely influenced the development of the functions in the organization. It is important for the development of the proper plan and technological development. The technology would be required for the development of the electronic operations in the organization. The technological development had provided the ease of development for the functions in the organization. The development of the functions had caused the influence of the modification in the organization. The operations of Woolworths are largely influenced by the foundation of new technologies and implementing the technology. The technological development had been crucial for the modification of the operations in the organization (Button, Harrington and Belan 2014). For example- the use of web services had been a result of the development of technology in Woolworths

The theme of systematically development is influenced by the development technologies in Woolworths (Munoz-Miralles et al. 2016). The foundation of the operations and development methods had been crucially influenced by the development methods used. The operations of Woolworths are largely influenced by the foundation of new technologies and implementing the technology. It is important for the modification of the ongoing tools and processes for the development of the organization. The operations of the organization had modified the development of the operations and formation of the functions for more effective and smart benefit in the organization (Opara and Onyije 2014). The increase in the functions of the organization had deployed the need for the implementation of recovering and deployment.

Assessment of efficiency and effectiveness of Woolworths

The development of technology had seen the role played by the more influenced operations and the functions. Woolworths had gradually developed from traditional methods of operations to the web services (Tong, Tak and Wong 2015). The operations of the organization had been largely dependent on the online activities and web services along with traditional brick and mortar operations. The role of the organization had been largely dependent on the influence of the technology and techniques. The development of the operations had been largely induced by the formation of the operations and development of the functionality. The operations of the organization had resulted in the development of the functions of Woolworths (Arli et al. 2013). The modification of the operations in Woolworths had been largely influenced by the definite deployment of the operations in the organization. The assessment of the ongoing technologies and functions had been influenced by the use of strategic management tools and functions. The strategic management tools and functions had been largely helpful for the development of some evaluation on the technology and tools used in Woolworths (Kurtz 2015). The four tools used for the analysis are Work Centred Analysis, SWOT analysis, Porter’s Five Forces analysis, and the Balanced Scorecard. The Work centred analysis is helpful for evaluating the missing and existent technology in Woolworths. The SWOT analysis would provide an analysis of Strengths, Weaknesses, Opportunities, and Threats for the Woolworths. The Porter’s five forces model is the study of the five forces model for the operations of the Woolworths. The balanced scorecard would provide the evaluation of the ease of implementing ICT technologies in the organization system. These four tools would provide the ease of evaluation of the ICT technologies for Woolworths.

Work Centred Analysis of Woolworths

Work Centred Analysis would be helpful for evaluating the development of the technology and implementation of the improved technologies (Tong, Tak and Wong 2015). The work centred analysis would be helpful for providing the development of the operations in the organization. The work centred analysis is based on the human resources for the modification of the organization in information system development. The social work system provides influence to the development operations and functional improvement. The Woolworths utilizes the raw materials, capabilities, technology, and information system for forming the best possible services to the organization and development of the operations (Marshall 2013). The role of the work centred analysis is for forming a bridge for evaluation of the services provided by developed tools and system (Kurtz 2015). The development of the organization had been studied and provided for the development of the operations.

Woolworths is helpful for forming an inclusive and smart technological development of operations in the organization (Taylor 2015). The retail operations of the organization had deployed for the modification of the customer friendly approaches in the organization. The work centric development had been critically evaluated for the modification of the customer friendly approaches in the organization. Woolworths have been using management information system for the development of technology and modification of the system developed tools and techniques. The information system developed would be helpful for forming an effective and smart development option for the organization to be more effective and viable for modification (Riggins and Weber 2016). The Business intelligence system and the ERP system is also utilized by Woolworths for forming an effective and smart technological dependent operations and services to its users.

 

SWOT analysis for Woolworths

The SWOT analysis is a measure of the positive and negative aspects of the organization (Bull et al. 2016). It is divided into four parts and they are Strengths, Weaknesses, Opportunities, and Threats. The strengths section evaluates the points of crucial success factors or the possible benefits of the organization with the operations of the organization. The weaknesses section evaluates the points of downfall for the organization that can result in negating the operations of the organization. The opportunities points out the various factors that can accelerate the development of the organization and provide benefit to it. The threats point out the various factors that might result in hindering the process of development and improvement of the organization (Chen, Kim and Yamaguchi 2014). The SWOT analysis of Woolworths would provide an analysis of all these factors for the technological development of the operations and improvement of the organization.

The use of various technological developments had provided the points of success and development in the organization. It is important for the improvement of the inbuilt functions in the organization (Taylor 2015). The modification of the inbuilt functions had deployed for the role of the improvement of the functions in the organization. The Woolworths had been getting benefit of the technological improvement of the operations. The complexities of the implementation tools and system development had been the weak points in the implementation of the operations. The role played by the development of the operations had resulted in modifying the system functions for the services of the organization. The cost and time required had proved to be threat for the implementation of the ICT services in the Woolworths (Riggins and Weber 2016). The development of the functions and faster operations of the organization would serve the purpose of the opportunities in the organization. The systematic development of the functions had been helpful for forming the absolute development of the organization.

Porter’s five forces model for Woolworths

The porter’s five forces model is the analysis of the some factors within an organization and it operations (Gale et al. 2013). The Porter’s five forces model consists of five functions such as bargaining power of buyer, bargaining power of suppliers, threat of new entrant, threat of substitute, and degree of rivalry. The bargaining power of buyer is the study of the impact or influence of the buyer on the operations of the organization and is classified in terms of high, medium high, medium, medium low, and low. The bargaining power of suppliers is the study of the impact or influence of the suppliers on the operations of the organization and is classified in terms of high, medium high, medium, medium low, and low. The threat of new entrant is a measure of the threat that is faced by the organization when a new provider of same services and products in introduces and is classified in terms of high, medium high, medium, medium low, and low (Wildevuur and Simonse 2015). The threat of substitute is a measure of the threat that is faced by the organization when a new substitute product or service is introduced and it is classified in terms of high, medium high, medium, medium low, and low. The degree of rivalry is a measure of the intensity of the rivalry faced between any rival company and the organization.

Woolworths is a major company that provides the influence of the development of the operations of the organization and influence of the functions (Wildevuur and Simonse 2015). The porter’s five forces analysis for Woolworths have been helpful for forming the effective and smart analysis of the factors like bargaining power of buyer, bargaining power of suppliers, threat of new entrant, threat of substitute, and degree of rivalry. The bargaining power of buyer is the study of the impact or influence of the buyer on the operations of the organization and for Woolworths it is high as the organization is customer dependent (Jones et al. 2014). The bargaining power of suppliers is the study of the impact or influence of the suppliers on the operations of the organization and for Woolworths it is low as the organization has its own source of farm, bakery and poultry products. The threat of new entrant is a measure of the threat that is faced by the organization when a new provider of same services and products is introduced and for Woolworths it is medium as there are some organizations that are trying to capture the Woolworth market. The threat of substitute is a measure of the threat that is faced by the organization when a new substitute product or service is introduced and for Woolworths it is low as the organization had been supplying day to day needed commodities and supply (Thistlethwaite et al. 2014). The degree of rivalry is a measure of the intensity of the rivalry faced and for Woolworths it is high as the organization had major rivalry with the local market vendors and supplier.

Balanced Scorecard for Woolworths

The balanced Scorecard is models that is used for evaluating the strategic information system of the organization and develop some ideas for the improvement of the operations (Vu 2013). The balanced scorecard allows the development of the objectives and modification of the system developed functions in the organization. The role played by the business integrated operations is evaluated with the improvement of the functions and integration of the console. The tool is used for analyzing the efficiency and modification of the operations. The ratios used for Woolworths include the analysis of past, present, and future development of operations. The risks and weaknesses of the problems would be deduced for the evaluation of the balanced scorecard perspectives (E. Dobbs 2014). The balanced scorecard for Woolworths had shown that the development of the operations and its dependency on various factors. The various factors like cost, labour expenses, commodity prices, and other components had been helpful for forming the evaluation of the operations of the system.

 

Recommendations

The deployment of the ICT technologies and implementation of information system had deployed the role for the modification of the ongoing technologies and tools. There are some recommendations that could be followed for successful implementation of the ICT technologies in Woolworths and they are,

Follow Waterfall Model for development: The waterfall model is helpful for forming the development of operations in the organization. Woolworths would be assisted for compliance of the ICT technologies and their existing system with the help of waterfall model of software development. The software development would be helpful for increasing the efficiency of operations in the organization. The role played by the waterfall model would be helpful for assisting the functions of the organization. Waterfall model is a step by step process and it involves modification of the system developed tools and functions in the organization.

Formation of a Plan: The formation of a plan would be helpful for modifying the functions and develop some methods for implementing the ICT technologies. It is important for forming the successful implementation of the technology. The plan making can be done by using project management concepts and tools. The strategies developed would be helpful for making the operations of the organization more effective and viable.

Improve Security Measures: The security measures would be helpful for the successful implementation of the operations of the organization. The security measures would be helpful for forming more effective and smart implementation of the operations. The security of the ICT can be deployed by the use of user authentication and identity verification. The encryption is another factor that develops some effective and smart methods for forming continuous development of operations.

Implementation Plan

Figure 1: Implementation Plan for ICT in Woolworths

(Source: Created by the author in MS-project)

Conclusion

The operations of the organization had been largely dependent on the online activities and web services along with traditional brick and mortar operations. The role of the organization had been largely dependent on the influence of the technology and techniques. The objectives of Woolworths include the development of faster and more effective operations, global market capture, and indulging more customers in the organization. The classical theme of the language communication had provided the ease of communication in the organization and development of the more improved functions in the organization. The foundation and implementation theme had caused the influence of the modification and it had been crucially influenced by the role of the key stakeholders. The recovering and deployment theme had been largely influenced by the requirement of the modification in the organization. The classic theme of technological construction had largely influenced the development of the functions in the organization. The theme of systematically development been crucially influenced by the development methods used. The social work system had influenced the development operations and functional improvement and formed a bridge for evaluation of the services provided by developed tools and system.

 

References

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