ICT is the financial effective tool which can offer valuable services to the tour and travel companies as well as their customers. The report will highlight all the facility aspects of ICT in details.
The use, facilities offered by ICT to the business operations of the travel agencies
ICT has the potential to embellish the productivity of any organisation in large scale and the organisation can stay ahead of all its customers. ICT can facilitate the tourism industry by the following means-
Travel agencies’ websites- The customers can get a clear view of the hotel, the rooms and can be aware of the accommodation facilities, the customers can know the hotel rents and the various luxury facilities provided by the hotels (Hiramatsu et al., 2016). They can even connect with the hotel representatives chatting online with them on their website.
Travel destination- The customers can get a clear view of destination with the help of ICT (Zaidan, 2017). The customers can know the boundaries of the preferred location, the communities stayed over there, water and economy power source utilities- whether they are available in the place they want to visit, the customers can see the 3D view of the desired destination which can help the customers to know every detail of the place.
Travel agencies’ apps- The travel and tourism companies utilising ICT properly have developed applications to stay connected with the customers all throughout day and night 24x7. The tourism companies are focusing on developing Android and iOS apps, so now the customers can book hotels online, can communicate with the hotel representatives all the time to solve their queries (Boes, Buhalis & Inversini, 2016). Even the tourism companies can arrange transportation facilities like plane booking, train booking to provide hassle free services to the customers, in this way the tourism earn revenues from the transport facilitators and the customers, on the other hand, can get the transportation facility at much lower price.
Travel agencies’ further facilities- ICT can help the companies to set up wireless internet connection, install smart digital television inside the hotels, all these can make the travellers’ journey more pleasurable (Hiramatsu et al., 2016).
Best deals and hotels- The travel and tourism intermediaries provide the facilities to the customers to choose best hotels with the help of hotel star ratings and customers’ feedback (Bystrowska, Wigger & Liggett, 2017). ICT definitely can help customers to know the best hotels available in the desired location with the help of those star ratings and customers’ feedback who have gone to these hotels earlier.
It can be concluded from the above discourse that ICT have lots to offer. It can help the customers to view their desired location online, can book hotels online, can know the best deals offered by the travel and tourism companies, can get the transportation facilities online too and all these facilities are available via ICT.
Boes, K., Buhalis, D., & Inversini, A. (2016). Smart tourism destinations: ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2(2), 108-124.
Bystrowska, M., Wigger, K., & Liggett, D. (2017). The Use of Information management Communication Technology (ICT) in Managing High Arctic Tourism Sites: A Collective Action Perspective. Resources, 6(3), 33.
Hiramatsu, y., Sato, f., Ito, a., Hatano, h., Fujii, m., Watanabe, y., & Sasaki, a. (2016). A New Model for Providing Tourism Information for Traditional Cultural Sites through ICT. Nature, 8(810), 189.
Zaidan, E. (2017). Analysis of ICT usage patterns, benefits and barriers in tourism SMEs in the Middle Eastern countries: The case of Dubai in UAE. Journal of Vacation Marketing, 23(3), 248-263.