Explain the key features of the financial services industry and the way it operates
Explain the ethical principles that apply when working in the financial services industry
explain key features of organisational policy and procedures, and work practices
Describe effective questioning and listening techniques
Describe approaches to environmental and resource efficiency, and relevant procedures for own work area
Identify key features of industry codes of practice and relevant legislation and statutory requirements that impact on the industry, including WHS and sustainable work practices
Identify proprietary and/or organisational software that can be used to develop workplace documents, input and extract data, and make calculations.