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Food And Beverage Management: Human Resource Management International Digest

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Question: Discuss about the Food and Beverage Management for Human Resource Management International Digest?   Answer: Introduction The study would focus on hiring of new Bartender for a bar namely “Luger Sports Bar and Grill” in the New York City. Mr. Luger is in search of a Bartender who can work for extended shifts and closing hours in the bar (Onyema and Ofoegbu 456). He has four applicants to select from, for acquiring the best with the ability of assisting the consumers in an exquisite manner. Required Criteria The eligibility criteria for the selection of a bartender are as follows: Urgent requirement for a Bartender with lucrative salary package   Age: Minimum 21 and above                               Sex: Preferably Male Qualification: Minimum 12TH pass, Graduates in Hospitality Management Preferable Shift Timings: 12pm – 11pm ( Extension of Shifts upon requirements) Eligibility Criteria: The individual should possess excellent communication skills and have a presentable attitude. Experienced candidates are preferable over the fresher and should have the ability to handle chaotic situation. An individual with a cool and friendly attitude is the best choice for the post. Salary: 15- 21k. Lucrative incentives are additional Contact Person: Mr. Luger Contact Number: 845******* Venue: Lugers Sports Bar and Grill Selection Procedure In the contemporary scenario of restaurant and bar business, identifying an efficient bartender is akin to striking gold.  Every bartender has the quality of mixing drinks, but every few are blessed with the dedicated mix of friendliness and aloofness, which is the trademark for a successful bartender (Pantelidis and Ioannis pp. 249). Upon selection of a Bartender, the recruiter would ask certain questions to the applicants for the position of a bartender. List of Interview Questions How would you behave with an individual who has taken too much of drinks? How would you adjust with the drunker consumers of opposite sex? What are the traits of handling a bar with a busy schedule? How would you handle a disappointed consumer? How would you handle any chaotic scenario? How would you behave if you have any issues with any other member? Are your tips certified? While selecting a Bartender, Mr. Luger always considered checking references before hiring a bartender from the blues. The selector should have a sense of vigilance for selecting the most appropriate bartender. There is an essentiality for experienced Bartenders if the organization aims to fulfill the perceived needs and demands of the consumers. While interrogating the applicant with the questions mentioned above, the selector will be able to identify the salesmanship skills of a bartender, which is the most determinant factor of success for the organization in the competitive market (Vai et al. pp. 36).   The selector shall investigate the background and reputation of the applicant for safeguarding the reputation of the bar. The Bartender shall be a good listener or at least address to fake listening. The selector should also check the patience level of handling adverse situations by asking him questions related to complicated scenario in a bar (Anders pp. 780). Upon successful interrogation with the applicant, the select should check the fact whether the applicant has any criminal record (Valta and Katerina pp. 3347). These are the primary areas of requirement for adoption of a successful bartender. Upon supervision of the needful criteria, the recruiter selected Allison for the post of a bartender at “Luger Sports Bar and Grill”.   Justification of Selection The selector has opted for Allison based on his eligibility and immense experience in the hospitality sector. The following table will demonstrate the reason of selecting Allison over Megan, Scott and John. Applicant Name Reasons behind Selection and Rejection John John has met certain requirements of the eligibility criteria, however, one of the major reasons for not selecting John, is his ill temper, which does not fulfill the basic requirement of a successful bartender. For example, a heart broken lover or a divorcee may irritate a bartender by pouring his/her heart stuffed with sorrow. In case of such situations, the bartender should be a good listener, instead of being getting irritated at regular intervals. Furthermore, John has little or no experience with mixing drinks, which again add to the needful attributes of a bartender. Scott Scott has all the eligibility of a success bartender but when compared to that of Allison, the latter takes the edge over Scott due his hospitality degree and certification course in liquors spirits and wines. Therefore, Allison
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