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GSBS6015 Managing Service Relationship

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Question

You will produce a report analysing some selected service company’s key aspects. The report should present information and analysis on the following topics:

Describe, in brief, the characteristics of the nominated company.

Identify, and briefly assess the relationships with key stakeholders.

Determine the key strategic issues that have impacted on the relative success/failure of the company. Assess the external environment and the customer portfolio.

Evaluate the company’s personnel management and its current related performance.

  • Demonstrate advanced knowledge of the nature, scope and role of service relationships in the economies of nations and in world commerce and how to maintain the relationship between stakeholders.
  • Recognise the service function relationships in different industries or disciplines and how those relationships can contribute to creating and sustaining competitive advantage locally and internationally.
  • Identify and analyse ways to improve the quality of service relationships in terms of mutual interest and social responsibility as well as business ethics.
  • Demonstrate creative and strategic thinking so as to make optimal decisions regarding managing service location, demand and inventory, and communicate this in an engaging manner.
  • Use critical thinking to develop and assess blueprints of service delivery to identify failure points and resolutions.
  • Demonstrate the high-order thinking skills for sourcing, analysing and synthesising information, which can be applied for effective and innovative solutions to current and future problems
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