Patient centred care can be described as the way of doing things and thinking based on the patients and takes into account of the various aspects like the social services and health in the process of monitoring, developing and planning of care procedures. This means putting the families of the patients at the centre of the decisions. This puts the experts beside the health care providers to achieve the best outcome (Zaretzky, 2013).
The patient centred care is an effective strategy for the betterment of the patient and the patient’s family. Thus, any new policy will include the hospitals that provide the first line of care to the patients. The patient centred care is one of the most important aspects of healthcare and the new policy will be based on the effective role played by the hospitals. The benefits of the patient centred care will include: improve the quality of the available services, help and assist the patients in getting the care that they need, patients will be more active in terms of taking care of themselves, reduce the pressures on the social services and he health services (Gabutti, Mascia & Cicchetti, 2017).
The policy of the Patient centred care will include the several common approaches that are undertake by a healthcare provider like a hospital. The process includes the following: 1) standards of performance- for all the employees a standard is created which is to be maintained and followed by every employee. This standards of performance will include the procedures of how to quickly respond to the patient’s needs and how to also respond to the concerns or complaints of the patients. 2) multidisciplinary rounds- this aspect of car delivery will include and involve all the members of the care team and this include the families, patients and the healthcare providers in rounds (Manfuso, 2018). 3) post discharge phone calls- the nurse of the concerned hospital will call the patient after two to three days of discharge to check the status of the patients and also to answer the questions related to the self-care and instructions. 4)discharge folder- after a patient gets admitted in to a hospital, patients will receive a folder containing the checklist information and it is important for the patient when he or she returns home for the purpose of medications and symptoms. 5) bed shift report- nurse conduct a report during the timings of shift change and this is done in the presence of the family, patient for accurate entry of information. 6) communication in the patient room- patient room will house the list of information relating to contact care provider, tests and procedures, discharge goals, existing mediations. 7) Hourly rounds- the clinical staffs and the nurses will conduct rounds to the patient’s room every hour so as to make sure the necessary items are present within the reach of the patient, bathroom needs, address the pain (Manfuso, 2018).
Gabutti, I., Mascia, D., & Cicchetti, A. (2017). Exploring “patient-centered” hospitals: a systematic review to understand change. BMC health services research, 17(1), 364.
Manfuso, J. (2018). Best Practices in Patient-Centered Care | Johns Hopkins Armstrong Institute. Retrieved from https://www.hopkinsmedicine.org/armstrong_institute/centers/patient_centered_care/projects/patient_centered_care/index.html
Zaretzky, L. (2013). Patient-centred care. Canadian Pharmacists Journal: CPJ, 146(6), 308.