First and for most, I would try my best to explain to Mr. Wilson that I would use all power vested in me to assist him. However, he should understands that he needs to assist us to fill the form he was sent, however, we will have to concentrate individual level quality of care as one of the key policy meant for addressing the billing and the cost of healthcare growth (Hartman et al., 2015).
Should you alert the physician or office manager or try to handle on your own?
It is important to note that I ought to alert the physician or the office manager due to the fact that it is a culture or a norm to inform them on the complaints concerning fee and also in instances where I am not in a position to handle the situation at hand. The physician or the manager will assist me in solving some issues which I might not have tackled well. However, in case of a law suit, they will be witnesses who will help me explain the matter.
Should this incident be documented in the patient's medical record? Why or why not?
Any medical incident is subject to documentation irrespective of its status (Kuhn et al., 2015). The incident is very crucial and it should be documented. This is due to the fact that by taking time to document the very details is a safeguard which I cannot do without. However, the incident is significant in the case when one file a law suit in the court of law.
Hartman, M., Martin, A. B., Lassman, D., Catlin, A., & National Health Expenditure Accounts Team. (2015). National health spending in 2013: growth slows, remains in step with the overall economy. Health Affairs, 34(1), 150-160.
Kuhn, T., Basch, P., Barr, M., & Yackel, T. (2015). Clinical Documentation in the 21st Century: Executive Summary of a Policy Position Paper From the American College of PhysiciansClinical Documentation in the 21st Century. Annals of internal medicine, 162(4), 301-303.