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Health Management System: Internal Operation Members

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Question:

Discuss about the Health Management System for Internal Operation Members.

 

Answer:

Stakeholder Map

The below is a quadrant showing a list of the various stakeholders in the health management system.

Internal Operation members

Health manager

General managers

Internal-Executive members

Doctors.

Nurses

 

External-Operation members

Adult patients           

Aged patients

External-Executive members

Cashiers

Cleaners.

 

(DesRoches,2013).

The above quadrant shows the  various shareholders in the hospital management system where they are categorized into four groups which includes external operation members, external-executive members, Internal-Executive members, Internal Operation members.

For the External Operation members there are health manager and general managers where the both managers control the events being carried out in the system.

The external executive members consisted of the doctors and nurses where they mainly deal with the patients where they diagnose them and give them treatment including giving prescriptions for their medication.

The internal executive members includes the adult and aged patients where they visits hospital seeking medication and also they can be able to able to search information about their health conditions status.

However there are various external executive members where there are cashiers and cleaners ,the cashier was able to take the payments from the patients after they get treated ,the cleaners were set to clean the environment and also ensure every cleaning all hospital environment.

Questionnaire

In order to implement the health management system there are the requirements needed and the following is a question are kindly feel free to give the feedback (Beach,2014).

  1. What are your full names___________________________________________________
  2. What is your occupation currently    Doctor      Nurse     Cashier      Manager      Cleaner.
  • Have you ever received treatment in this or any other hospital yes     No.
  1. If yes were you diagnosed with any disease yes     No.
  2. If yes which disease were you diagnosed with __________________________________
  3. Were you tested any test No       yes.
  • If yes which of these tests were you done urine      diabetes      diarrhea      malaria.
  • (For cleaners only) .How many times do you clean premises 1     2      more than 2.
  1. (For patients only) . After being tested how were the results? Positive       Negative.
  2. If positive were you given medication  yes      No (Nguyen,2014).
  3. If yes were you able to know the next clinic day or treatment period yes      No.
  • If yes how were you receiving the reminder , through    phone call      online      others.
  • For cashier which modes do you receive the payments from the patients Visa    
  • If you are doctor do you have all the required equipments yes       no (Aldosari,2014).

Use Case Diagram and Descriptions.

 


Use Cases Descriptions

The use cases are used to describe the events or series of events that are carried out in a system, in the above health management system where there are eight use cases as summarized in the table below.

Use Cases

Description

Actors

Registration

This use case is used by the various stake holders who includes the patients where they register in the system during their first visit to the hospitals, the mangers are registered and they have various privileges over the other stakeholders, the nurses and the doctors register as well to ensure that they can update the treatment details of the patients, however the cashier registers as well to ensure the payments details for all the patients are updated in the system.

Patients

Manager

Nurse

Doctor

Cashier

Cleaning

Health recording

This use case is used for recording the patient’s health details, there are two actors which includes the patients and doctors respectively.

Patients

Doctor

Supporting making of decision

This is a use case that is used for making the organization decisions these are done by the doctors and the managers.

Doctor

Manager

Query  management

This use case is used to ensure that various questions are answered to the patients who need to enquire some information or even the doctors themselves so that they can know how to handle their patients; there are two actors in this that includes the patients and doctors.

Patients

Doctor

Treatment

The treatment use case is used by the patients, doctors, and nurses who are able to record the treatment details, however the doctor treats the patients while the nurse give prescriptions to the patients too.

Patients

Doctor

Nurse

Making  payments

This uses case is used by the cashiers and patients where the patients pay the bills to the cashier after the treatment is given, therefore the actors involved are the patients and the cashiers.

Cashier

Patients

Medication

This use case is used to ensure that nurses are given medication by the doctors and the drugs are administered after they are prescribed by the doctors, therefore the actors involved are the nurses and the patients.

Nurse

Patients

Cleaning  services

This use case is used to ensure that the environment is clean and to ensure that the environment is clean; the actor for this use case is the cleaners.

cleaners

The Key Use Case.

In this health system there are various use case , however among those use cases the major use case is the  treatment use case where the patients visits the health center seeking medication  ,however the doctors attend to them and diagnose them where they then send them to nurses , the nurses gives these patients medications and the prescriptions ,however this use case is the major use case where three major actors patients, doctors and patients are involved.

 

References

Aldosari, B. (2014). Rates, levels, and determinants of electronic health record system adoption: A study of hospitals in Riyadh, Saudi Arabia. International journal of medical informatics, 83(5), 330-342.

Beach, J., & Oates, J. (2014). Maintaining best practice in record-keeping and documentation. Nursing Standard, 28(36), 45-50.

DesRoches, C. M. (2013). Adoption of electronic health records grows rapidly, but fewer than half of US hospitals had at least a basic system in 2012. Health Affairs, 10-1377.

Nguyen, L.(2014). Electronic health records implementation: an evaluation of information system impact and contingency factors. International journal of medical informatics, 83(11), 779-796. 

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