The current organizational structure has been described through the diagram. The topmost is the managing director who has the support of an individual. The managing director has to take care of all the management staffs which come under him. The staffs who are managed by the director are the HR director, the Finance Director, the Customer Transformation, the Chief Technology Officer, the loyalty department of Woolworths, the Marketing director, the Director of the Woolworths Supermarkets, the director of small stores run by the organization, the Directors of the Food corporations and the Managing Director Countdown (Ranadheera et al. 2013).
The above diagram explains the hierarchy of management team of Woolworths. The head of this hierarchy is the Director of Woolworths Supermarkets who has one person as his support. The director has to manage the Head of Format, the Director of stores, the General Manager, the Director Buying and Merchandising, the General Manager Digital, the Strategy Transformation Office. According to Urwin, Dwyer and Carr (2016), the Director Buying and Merchandising has to manage the General Manager of Commercial Support, the GM fresh, the GM long life and the pricing and the COGS.
1.2 Problems due to current organizational structure
There are certain problems that the Supermarket giant has to face because of the current organizational structure in the company. The problems are listed below. The problems are-
- Loss of the revenue: The Company’s shares have been facing heavy downfall. The sales of the company fell from $37.32 to $26.99 (EXO 2013). The downfall has wiped out $10 billion of the values of the company’s success
- Decrease in market reputation: The organization has many ill-fated chains of masters which is leading the organization to heavy decrement of market shares and sales. Several, retail branches of the company are also indulged in the firm.
- Less Retention of Employees: There are very few employees in the firm who are likely. This states that individual supermarket is unknown and there are certain changes, which needs to occur in the organization.
1.3 System Acquisition Method— commercial software, custom software, or ERP
The most likely system acquisition method is the Enterprise Resource Planning (ERP) system. The ERP system provides an updated and continuous view of the core system of the business (Liburd et al., 2014). The main components of the business are tracked by the ERP system such as raw materials, productivity capacity and cash. It also describes the status of the commitments of the business such as the purchase order, payrolls and orders. The data is shared to all the departments which contribute in the data collection method.
The system provides error free production and transactions. This way the system enhances the efficiency of the organization (Hill et al. 2015). The formation of an ERP system is different from the traditional method being used as it requires various hardware and software platforms to come into action. The system uses a database and an information repository system. The ERP system focuses mainly on the back office function which does not deals with directly with the customers. The CRM system dealt directly with the customers. It is an integrated system and it works in real-time (Ranadheera et al. 2013). There is a common database in the system and all the applications indulged are managed by that database only. Thus ERP system is most likely rather than the other two systems.
1.4 System flowchart of the sales procedures for Woolworths
The flowchart describes the sales procedure followed at Woolworths. The organization has many Supermarkets, Petrol, Home Improvements, Liquor and General Merchandise (Wasserberg, Kirsch and D Rowton 2014). These are the main components of the organization. The organization has these all across the world. the Home improvements department has further divisions which is the Masters managed by Danks. The Masters has Stores and Head offices under them. The head office has various departments. The departments which come under the head office indulge the Purchasing department, the account payable department, the IT department, the Vendor support department, the operations department and the finance department.
1.5 Control problems in the system and possible type of frauds
The current system of the sales in the organization is very bulky (Citovsky and Liu 2017). There are many stotes which have only one caretaker and any mistake from the side of that particular caretaker can lead to various security threats in the organization. Any defect in the work can pose fatal effects on the all other departments.
Types of frauds: The type of frauds possible in the current hierarchy are-
- Security threats: any person can get into the system and steal the sensitive information of the organization. This loss of sensitive data can result in fatal effects for the company.
- Data can be leaked: the sensitive data of the organization can fall in wrong hands and thus can be leaked very easily.
2.1 Development and adoption of accounting software package
Software has acquired place in each and every sector of business today. The software package chosen here is MYOB. It was found earlier in 1980s by Christopher Lee and a team which indulged a team of several developers at Teleware (Yusuf et al. 2015). It was turned into a private owned company by Acher Capital limited in the year 2009. The firm provides subscription based-products and browser based accounting products were brought up by the company in the year 2012.
Its earlier name was Data-tech and it is accounting software of entry level. It is considered as the best software for managing of firms. This is the basic accounting software which is used for taking care of the invoices. Using just one window the organization can get the view of full sales register of the organization. The sales register is the basic component of this accounting software (Liburd et al. 2014). The software is capable of resolving many insecurities and frauds related to the store.
2.2 Current Market Size of Australian Software Packages
The current market size of the software is shown by the pie chart above. The software has acquired about 75% of the market area because of the advantages provided by it. There are mnay advantages of the software which has made it famous across the market. They are-
Automatic ledger entries- the accounting system with general ledger gets updated automatically once the entry is made in a ledger which is subsidiary (Hill et al. 2015). Thus, the user gets an updated account with every new entry and does not have to wait for any particular time period for the updating.
Balancing the Account- the computerized system recognizes the double entry bookkeeping. Here, for every entry of debit, a correspondence credit is made each time.
Accuracy and Speed of automatic calculation- As per stated by Curtis (2015), the computerized system have the calculations built in automatically and thus, there is just a slim chance of making defects while performing the calculations.
Automatic production of a trial balance from ledger entries- a trial balance is created automatically by the computerized system. It has the potential to create customized reports and providing additional analysis- the computerized system allows the user to customize the professional looking reports.
2.3 Leaders in the market
The leaders in the market who have been identified in the market of Australia and New Zealand so far are MYOB and Reckon (Citovsky and Liu 2017). There are various competitive advantages of MYOB which makes it a leader in the particular market. The operator team of MYOB is the most efficient and thus the service provided by tem is the most effective type of service and such renowned in the market. Addition to these efficiencies provided by the firm, various surveys have proved MYOB as the best accounting software (Darmawan and Nugroho 2016).
In the era of 21st century, the most sensible and efficient software identifies is MYOB. The team of MYO has been serving the industry since many past years and thus it has gained efficient trust from the customers. The various advantages provided by the software which make it better than other are Automatic ledger entries, Account is in balance always, Accuracy and Speed of automatic calculation, automatic production of a trial balance from ledger entries and it has the potential to create customized reports and providing additional analysis (Chua and Lam 2017). The progression has been described.
2.4 Competitors in the market
There are many competitors of MYOB in the market which indulge Reckon, Xero and SAP. Reckon is well known software and is getting popularity increasingly because of various attractive services provided by it. Xero is also coming up with new ideas and thus is getting popular in the market (EXO 2013).
2.5 Challenges faced by the customers
There are certain challenges that the users of MYOB have to face. They are listed below
Data security- the most sensitive part of any organization is its data and loss of data can pose fatal effects on the company. The loss of confidential strategies of nay organization can pose harmful affect on the organization and the organization may have to dace several harmful consequences because of this.
User Friendly- the implementation procedure of the system is very tough. The employee of the organization needs to be trained properly in order to get full command iver the system and not cause any failure or defect.
The measures which should be taken by the software company are-
- Arrange data security measures- The company must arrange some data security measures for the organization using it. Pre- steps must be taken to secure the data of the organization that may be using it (Choong 2016).
- Make the procedure simple- the implication procedure may be made simple by adopting certain factors which allows the company to get better results. This needs to be done as the company will not have to spend extra money on training of employees.
Hence, from the above discussion it can be concluded that the ERP system provides an updated and continuous view of the core system of the business. The main components of the business are tracked by the ERP system such as raw materials, productivity capacity and cash. It also describes the status of the commitments of the business such as the purchase order, payrolls and orders. Softwares has acquired place in each and every sector of business today. The various advantages provided by the software which make it better than other are Automatic ledger entries, Account is in balance always, Accuracy and Speed of automatic calculation, automatic production of a trial balance from ledger entries and it has the potential to create customized reports and providing additional analysis.
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