This report focuses on the experience of a staff conflict scenario. The description of the scenario, feelings during the incident, the positive and negative aspects of the incident, its analysis and action plans are elaborated in the following paragraphs.
Like every day, I was examining the blood sugar and blood pressure of the patients and taking a note of the same, but all of a sudden, a senior nurse approached me in a rage and started yelling at me citing that I was doing it in a wrong way. She accused me of not paying attention to her instructions and ordered me to move out of her way. She furiously asserted that she has no time to teach me the same thing repeatedly and she will take the readings instead. All these happened in front of the patients, and I felt eminently bad. I apologized to her and proceeded to leave the room and check on another patient, but to my utter dismay, she followed me there and ordered me to take Mr. Jones, the patient of bed 9 to Shower. She further stated that she could not work with incompetent nurses like me. She simply refused to teach me anything or even work with me all through the shift. I felt bad was an understatement. I felt dejected (Bulman and Schutz, 2013).
I followed her order and worked accordingly. I took care of Mr. Jones and carried on with my duties sincerely. I tried to approach her all throughout the day, but she was enraged with me all day. I was not able to fathom the reason of her anger and that disturbed me the most. I was quite confident about my work and was happy about my record of accomplishment, but this incident shattered that belief and I was completely broken at that time. I was bound to feel bad as I was being yelled at without even getting to know my fault. I was a bit angry on her as well for scolding me in front of the patients, as I believe she could have avoided that (Standring, 2015).
This incident shook my confidence to some extent. All the experience I had gathered while working as a student nurse seemed void to me. I started feeling scared of undertaking any task fearing that I would be yelled at in front of all the patients. However, this experience helped me a lot to become a better learner as now, I keenly observe what is being taught to me so that I can implement the same flawlessly (Tashiro et al., 2013). I have developed an intense urge to prove the senior nurse that I am not, an incompetent nurse but a sincere learner.
While analyzing the incident, I understood that even I was at fault. I being a student nurse should have been more careful with my work. It was my responsibility to learn the things precisely and work accordingly. Senior nurses have many patients to look after and many works on queue. It was natural for her to get angry, as she has to handle everything taking place in the ward. She could not have afforded any mistakes, as she is the one who is answerable to the higher authorities. Therefore, she would naturally want everything to be flawless (Jones, 2016).
I should have taken the permission of the senior nurse before proceeding to attend the patients, as she being the senior has every right to know my whereabouts. Moreover, I could have handled the situation calmly and should have politely asked her about my mistakes and how can I rectify them, instead of simply walking out of the room. On the other hand, the senior nurse could have pointed my mistake and teach me the right way to handle things instead of throwing me out of the ward. However, it was my duty to approach her, know my mistakes, and rectify it. I put a very little effort in that and that might me the reason of her being angry with me all through the day. Moreover, I should have been more careful while attaining the patients (Husebø, O'Regan and Nestel, 2015).
I have learnt a lot form this incident and have set up my mind not to repeat the same mistakes, so that similar incident never occurs again. I have decided to follow all the instructions given to me, very sincerely. I would be more focused on my work and learn everything thoroughly so that I never give my seniors any opportunity to get angry on me. I would consult my senior nurses whenever needed and follow their instructions accordingly. This way I would not only be able to learn more effectively but also have a good performance record. I need to be a good listener and keen observer to achieve my target (Davies, 2012).
Bulman, C., & Schutz, S. (Eds.). (2013). Reflective practice in nursing. John Wiley & Sons.
Davies, S. (2012). Embracing reflective practice. Education for Primary Care, 23(1), 9-12.
Howatson-Jones, L. (2016). Reflective practice in nursing. Learning Matters.
Husebø, S. E., O'Regan, S., & Nestel, D. (2015). Reflective practice and its role in simulation. Clinical Simulation in Nursing, 11(8), 368-375.
Standring, S. (Ed.). (2015). Gray's Anatomy E-Book: The Anatomical Basis of Clinical Practice. Elsevier Health Sciences.
Tashiro, J., Shimpuku, Y., Naruse, K., & Matsutani, M. (2013). Concept analysis of reflection in nursing professional development. Japan Journal of Nursing Science, 10(2), 170-179.