Purpose of the enquiry
The purpose of Enquiry 3 is to consider how people’s progression through health and human services settings can be influenced by person-related factors of both the client and practitioner. Following a developmental sequence, this enquiry builds on Enquiry 2 by asking you to consider factors that may influence the progression of an older person. Specific person-related factors to be considered in this enquiry include the following.
Learning principles
Human development
Memory and Intelligence
Psychological Disorders
Health-Risk Behaviours
Motivation
Behaviour Change
Social Psychology
Communication
Personality
Pain
Emotions
Stress
Understanding the factors that are imposing impact on the physical as well as clinical wellbeing of the healthcare professionals can be considered as on of the crucial aspect of clinical practice (Adler & Rodman, 2006). Being a student of final year, I have been appointed to take care of Rosa Caliper who is an adult 81 years old woman and is suffering from a series o acute and chronic health condition.
While taking care of Mrs. Rosa Calpari, I had faced several challenges while dealing with her extreme anxiety and aggressiveness. The two major health related challenges I feel that have imposed major impact on my behavior while working with Rosa are motivation and stress. According to researchers, motivation can be defined as the internal process that helps an individual to move towards his or her goal (Rollnick, Miller & Butler, 2008). Lack of motivation had often made me feel that I would not be able to effectively manage the adverse situation I was going through while treating the mentioned healthcare service user. Secondly, due to lack of prior experience, I was facing communication while handling even the smallest situation. High stress level while managing the emotions issues of Mr. Calpari had imposed negative impact on my verbal communication with her. This in turn had resulted in deterioration of the relationship between the healthcare professional and healthcare service user and had the potential to impose highly negative impact on the health of the patient.
Considering the fact that the mother tongue of Rosa is French, she was not able to communicate with the nurses as well as with me. Since my first language is English, I , on the other side was not able to understand her French accent. However, Rosa have given effective effort to deal with the issue. Lack off communication between the me and the healthcare service users had given rise to lot of issues. Firstly, being an elder citizen, Rosa was getting immensely frustrated since the healthcare service users were unable to understand her specific requirement. Communication gap between the healthcare service provider and Rosa made her fill that she was not getting effective treatment. Moreover, this had imposed negative impact on her philology as well. Rosa was demonstrating reluctance to listen to my advice since she was unable to completely understand the same. Besides that the fear of not bwing able to recover completely due to lack of treatment and effective communication had made her highly aggressive and rude towards the staff. This in turn was imposing highly negative impact on her health.
When it comes to motivation, I feel lack of experience and seeking instance result was highly affecting my professional skills. Being an elderly health care service user, Rosa had refused to comply with the physiotherapist’s recommendations as she was fearful that this would cause her pain. I, being the practitioner who is responsible for taking care of her had taken several verbal as well as communicational steps in order to pursue her to undergo the above mention test. However, she had demonstrated high resistance to the suggestions given. This in turn had imposed negative impact on my motivation. Several time it made me feel that I wont be able to recover her completely from her current condition. Along with that, the fear of failure had even pushed me show inappropriate attitude towards Rosa which in turn had enhanced the gap between me and the patient.
In order to deal with the above mentioned issue that has the potential to adversely affect my carrier, I will undergo the following steps. In order to enhance my communication skills, I will undergo effective training session. The training session will help me to assess the reason behind the demonstration of anger of the healthcare service users. Moreover I will be able to demonstrate more sympathy and concern towards the elderly healthcare service users. In order to deal with the language issue faced by Rosa, I will recruit an interpreter. An interpreter is defined as an individual who has the ability to translate one language to another so that both the parties can understand it. Involvement of an interpreter will solve the issue faced by m as well as Rosa due to her French accent (Kring et al., 2010).
In order to motivate myself, I will undergo various educational sessions which will enable to motivate myself while suffering from burnout. Apart from that I will watch motivational videos in order to keep myself motivated and provide quality care to elderly healthcare service user.
Adler,R.B.&Rodman,G.(2006).UnderstandingHumanCommunication(9thed.).NewYork:Oxford
Kring,A., Johnson,S., Davison,G., & Neale,J. (2010).AbnormalPsychology.(11thed.).New
Rollnick,S., Miller,W.R., & Butler,C.C. (2008) Motivational Interviewing in HealthCare:Helping Patients Change Behaviour. New York: Guilford Press
University Press (Chapter4:Listening,&Chapter5:Nonverbal Communication)
York:Wiley (especially Chapter5 :AnxietyDisordersandChapter8:MoodDisorders)
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