This is the given performance problem is in Tim Hortons, conduct the organizational analysis of Tim Hortons in the context of that performance problem.
The guests are leaving the queue because of slow services provided by new employees. This is clear from the number of transactions and average ticket is going down significantly and this performance problem is impacting other employees and customers the most. Company’s reputations and sales will be at stake because businesses have to be concerned over this fact. After all, if customers refuse to wait in line or leave your store with a sour taste in their mouth because the line was too long, it will affect the business’ bottom line.
It is affecting others employees because they get frustrated to train the new person during the rush hours of the business and as a result, they try to avoid the new staff whenever possible.
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