Mobile applications is a software that can be used on several small devices like phones and tablets. Mobile applications are easily accessible by many users and thus making it easy for use by many. It is a good framework for technologies that are used for accessing various information, and can be downloaded and accessed online or offline. It ensures the security and integrity of the data by tracking system activities (Wagner, 2014).
Overview of Customer Mobile APP
Customer Mobile application that Picoso Restaurant need to implement, is concerned with how customers will be able to request for home deliveries at the comfort of their location. Over the years, businesses are losing track of their profits due to lack of home deliveries keeping in mind the changing global technologies like people who are working at home or during bad weather days. Mobile application is a vital component and its main purpose should be making sure that users are being served well and organizations in this case Picoso, are boosting their business. The home deliveries will ease congestion at the restaurant as well as create business opportunities to some people who are jobless.
Topic 1: Benefits of Mobile application over Web Based Systems
Mobile applications have more benefits than Web based systems as discussed in length below. As Picoso Restaurant plans to develop a customer mobile application, it will grow in size and their workforce becomes large and more dispersed. Mobile users have increased with time therefore desktop is losing popularity with time. Therefore not many people are using web based systems as compared to Mobile applications.
Mobile applications have more features than web based systems, therefore many users will prefer to use such features like camera, calculators as they navigate through their mobile application. Keeping in mind the increased internet costs, Picoso customers will have ability to work offline and request for their deliveries and therefore the restaurant will have more clients using the application unlike web based system whereby one is required to use internet connectivity. Mobile application is highly available especially to people that do not own desktops and standalone. Mobile applications have better personalized communication features than web based systems, therefore the customers will feel a touch of ownership while using the mobile applications compared to web based systems whereby they are customized by the organizations and cannot be changed.
Keeping in mind Picoso Restaurants are the ones who are coming up with their own design application, this shows that they will have a well-tailored applications and thus the feel of proprietorships. Picoso Clients will feel the strength of customer care and thus use the application more thus boosting the business. Customers tend to trust and love organizations that come up with great innovations that ease livelihood. Picoso Restaurant will also have a better and faster way of sending notifications to their clients. Mobile applications have better features of sending applications better than web based systems, and thus clients will be up dated in case of any new communication or advert that the Restaurant is giving. The clients get ready hand information while it is still new.
Topic 2: Work Breakdown Structure
For Picoso Restaurant, the following WBS will be effective for the restaurant:
The management should come up with the implementation plan. The mobile application system should have user login where the user signs up for the application. The application should manage accounts for different clients where a client creates his or her own account.
The mobile application of Picoso Restaurant should be able to make clients be able to move items between accounts as they make their orders.
A client should be able to make an order or cancel it in case of any changes needed. The application should be able to help a customer make payments then close the account. The mobile application should then send a receipt to the client and management of Picoso, for accounts balancing. The client should be able to print the receipt of the items purchase.
The group that will implement the customer mobile application, will be required to create the project work breakdown structure by identifying the major functional deliverables and splitting them to smaller systems and sub-systems. The sub-systems are further split until a single person can be assigned a particular task to handle for efficiency. Here, the specific work packages supposed to be delivered are arrange and grouped together. The work packages shows list of jobs that at the end produce the specific unit of work. As usually realized, tasks placed under stuff need to be completed by a specific time and within a specific level of effort limits.
Looking at the Mobile Application implementation of Picoso Restaurant from a cost perspective, these work packages will be grouped and allotted to exact department to produce the work accordingly. The departments, or cost accounts, will be defined in an administrative analysis structure and are allocated a budget to produce the specific results as required.
When Picoso Restaurant will be creating a WBS, it will be a major project but not the only planning deliverable a project manager will be required to complete when planning a project. As NMC Consultancy, I will advise Picoso Restaurant that WBS is not only thing you will do for deliverable but it’s a must to do it. Once the WBS is completed, you must develop a dependency network, estimate Activity duration, acquire and assign resources, calculate and refine the schedule, and baseline the plan. Most of the steps can be carried simultaneously, but it is absolutely true that you cannot complete the dependency network, the estimates, the work assignments, or the schedule until the WBS is complete. See below an example of a WBS diagram.
Topic 3: Alternative to in-house development of a mobile Application.
For Picoso Restaurant to develop an in-built mobile application, it would be a great idea as discussed above. However, as NMC consultancy, I would recommend that Picoso Restaurant Management should try to consider purchasing mobile application that has already been developed, used by other restaurants for surety due to the following issues;
- Picoso Restaurant may not have enough time needed to develop an in house mobile application.
- Ready-made mobile applications might be cheaper than in-house built applications.
- In Built application may be a new experience to Picoso, therefore there will be lack of experience on how to use the new application. Also, a ready-made system that has been in the market has the capability of increasing productivity because it has been tested and verified many times.
- In this case, Picoso are not developing a mobile application for sale, it is for their own use, therefore no profit to their business.
- A ready-made application is already available, so no need to develop another one.
Developing a customer mobile application is not an easy task especially to an organization like Picoso Restaurant, who needs to come up with a great application for effective customer services. Therefore Picoso Restaurant will have to dedicate their time, money and resources for them to come up with the best Customer Mobile Application that will suit their business. Mobile application will increase the efficiency of home deliveries and ease communication between Picoso and its vast customers. The application will help minimize disappointments to client.
Mobile applications are the new trend that various businesses are using to reach out to their clients compared to the old way of web based systems. This is technology makes the clients and business owners have a good relationship for they learn in depth what the customers really need. Mobile application is an instant platform that helps the business manager’s instant information how the client feels and wants.
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