Case Study: Network Design for EZY-Books
EZY-Books is a specialised publisher for customised book publication services. The company’s main office is in Sydney, and its branch offices are in Melbourne and Brisbane.
The operation of the business is still quite old fashioned that all customer services rely on paper-based forms. For example, if a writer wants to publish a book, he/she has to talk with a sales representative by phone or face-to-face to receive a paper order form, and then send the paper manuscript together with the completed form back to the company. The sales representatives travel around the country to meet customers, but the only communication channel to the company is via telephone.
The customers complain that the processing cycles of orders are too long, and frequently paper-based forms get lost. Moreover, customers expect to submit their orders form and manuscripts electronically, as well as an online order status tracking capability.
The sales representatives also complain that it is not easy for them to get the latest updates from the company about the promotions or discounts. They have laptops with all working documents stored locally, but they hope there could be a file server that they can access anytime with any device, and sometimes they can share their working documents with the administration team.
The company is very concerned about these complaints, and decided to rebuild its IT infrastructure that would help it maintain its reputation for providing an elevated customer experience.
After comprehensive consultation with technical experts and business partners, EZY-Books decided to dump its current IT infrastructure because the patching changes may be more expensive and less likely to satisfy the business needs.
A fresh design for its IT infrastructure, especially the networking, is required. The design is vital to support and enable the future growth of the company. It should enable the connection of all devices, offices, branches, and staff.
You are a member of the network planning team, and need to write a formal business management report to explain your solutions and recommendations about the future network infrastructure for EZY-Books.
Your target audience is executive business people, who have extensive business experience but limited ICT knowledge. They would like to be informed as to how your solutions may be beneficial to their business. Therefore, the report needs to recommend the telecommunications and networking technologies to be used in terms of business benefit.
You may need to compare your recommendation with other available technologies.
Specifically, you should discuss possible solutions for the following 3 topics in the report.
Propose to deploy 4 types of network services. Candidates can be, but not limited to, VOIP, WWW, Intranet, Extranet, and Email.
When you provide solutions to each topic, remember to explain their benefits to some of the following items:
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