Discuss about the:-
A JAD session with key stakeholders revealed the following information. The business processes described below are the system requirements for this information system solution:
It has been decided to focus of building and implementing the customer relationship management application and run a separate project for the purchasing project later. Therefore, do not model any of the purchasing system (this is where FFSL purchase from their suppliers).
Before a retail store can become a customer of FFSL, that store must fill in an application. Applications are reviewed by the management team and not all applications are approved. FFSL records the following details for all customers: Name, Business number, Address, Telephone, Email, Application date, Discount level, Sales area, and Date last visited.
The geographical sales areas for the sales people have been defined for the whole of Australia using current population numbers, however FFSL does not yet have enough sales people to cover all of Australia so some sales areas do not yet have a sales person assigned while some sales people are assigned to more than one geographical sales area in cities such as Melbourne.
Steven Smith wants to run a sales report on the first of every month that shows the amount of sales, per sales area and per sales person.
Steven Smith also requires that the following information on each sales visit be kept, the customer, the date of the visit, sales people (s) who visited, and amount of order. Please note for unsuccessful sales visits to potential customers, it is planned that a customer called "potential customer" be created for each geographical sales area to track these visits.
The party plan representatives are expected to manage their own customers and work load so FFSL so does not store any details of the parties held.