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ICTSAS601 Implement Change Management Processes

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Case Study:

Please read the following case:

Aussie Financial and Accounting Company (AFAC) is a very successful accounting company based in NSW in Australia. Established as a small accounting business circa 30 years ago by Mr. Andrew Watson, a certified professional accountant.

Due to its excellence in rendering quality professional financial services and its growing reputations, the company now became one of the leading financial service companies in Australia.   

The Company has more than 15 branch offices now across Australia. The Company provides all sorts of accounting and financial advices to more than 500 corporates and more than 100,00 individual clients in the country. The Company’s IT

infrastructure is based on a local centralised system having a central database and their business functions are supported by a customised application software which was developed for them by a good SW development company about 10 years ago. All staff members are very familiar and comfortable in using their existing system and they have been using it for some time.

But because of their persistent growth and expansion and to keep abreast with the new cutting-edge technology, Mr Watson, the CEO has decided to change their ICT system mainly to exploit some of the contemporary technologies in IT industry such as

  • To have an ERP (Enterprise Resource Planning) system which will give a lot of benefits such as complete visibilityinto all the important processes, across various departments of an organization, a unified and single reporting system to analyse the statistics/status etc. in real-time, across all departments and will be very helpful for decision making
  • To change their system from the current centralised to a distributed system as because the centralised system has a fear of single point failure and may pose a threat to business discontinuity
  • To migrate from their own local server based operation to cloud based computing as because the maintenance and support costs of the ICT infrastructure while maintained by their own is increasingly becoming expensive
  • Also, automation in some of the business processes to incorporate better client service and to boost up employee’s efficiency

The CEO has chosen you as the project manager for this change project and gave you the responsibility to conduct some research, find its viability and to plan and implement this change project. The project will be implemented soon.

As a group you all need to be actively involved in this task and demonstrate to your trainer/assessor that you have put efforts in

  • Conducting research in change management for this ICT change project
  • Communicated with your group members regularly.
  • Has taken initiative, assigned and took responsibilities on various task of the assessment


Prepare a Change Management Plan for this assigned project. In your proposed plan you must have the following:

  1. A brief report on how you have identified the key personal in the organisation who will be directly and indirectly involved in the change process and who will be authorising the change project plan

  2. A brief policy and procedures to be applied for the project for the expected change such as the key contents of the change request and the approval procedures

  3. An effective communication plan to be used to keep all stakeholders informed about progress, issues and final outcomes

  4. Strategy you will use to gather feedbacks from all relevant staff members to know about their concerns about the change and to assess the level of support or resistance from the user’s community.

  5. How would you evaluate the current performance of the system and how the change is going to improve the business pattern?

  6. A time plan from the beginning to the end of the project

  7. How would you gather information and choose the right vendors to make this change to happen (for example which vendor would be the best to transform your system from the centralised to a distributed architecture? Which ERP solution would be the best in your case etc.)

  8. How would you carry out the impact analysis? Which key factors would you consider in that?

  9. How would you liaise with the key personal who will be affected because of the change process?

  10. What efforts you will put to engage the key stakeholders and how?

  11. How would you prioritise the different requirements of the change project?

  12. How would you plan to conduct a training need analysis and your action plan on training based on the analysis outcome?

  13. Once the changes are implemented how you are going to measure the key performances areas and how would you present this information to the key stakeholders

  14. Finally, your plan for documenting the actions, the outcomes and the lesson learned for the future change project.

  15. Present the Change Management Plan to the strategic management of Aussie Financial and Accounting Company (AFAC)including Mr Andrew Watson (in this case to your trainer and the presentation to be done in the class). You may use a power point presentation (recommended)
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[Accessed 21 April 2021].

My Assignment Help. 'Implement Change Management Processes' (My Assignment Help, 2021) <https://myassignmenthelp.com/free-samples/ictsas601-implement-change-management-processes/case-study-of-aussie-financial-and-accounting-company.html> accessed 21 April 2021.

My Assignment Help. Implement Change Management Processes [Internet]. My Assignment Help. 2021 [cited 21 April 2021]. Available from: https://myassignmenthelp.com/free-samples/ictsas601-implement-change-management-processes/case-study-of-aussie-financial-and-accounting-company.html.

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