Discuss about the Impact of Quality Management on knowledge management.
The quality management is the firm wide management philosophy in which it continuously improving on the quality of the services aimed focusing on the knowledge management and the performance management in the organization. There have been mixed relationship on the total management on the knowledge and the organizational performance (Becker, Kugeler and Rosemann, 2013). The reasons for the mixed result could be due to the different methods, use of different variables and the various performance measures in the research model. The use of the analytical methodologies and the measuring tools may contribute significantly to investigate the research on the relationship between total quality management on knowledge management and organizational performance (Hislop, 2013). The clear definition of the concept of total management was not given until 1980s. The researchers have collectively defended on the positive effects of the practices towards the organization performance. There are many organizations, which are adopting on this management paradigm globally.
This research will be withdrawn from various theories. The researcher have identified that one of the issues that is exhibited by the quality management implementation is the lack of a definition of quality that is not universally accepted (Holsapple, 2013). In order to explain on the relationship that exists on the quality management of knowledge management of the organizational performance the study has adopted a few research to explain on this phenomenon (Patel,Messersmith and Lepak, 2013). One of theories that has been used to explain on this phenomenon is the total quality management, which has a significant factor to the long-term success of the organization (Oalkd, 2014). Other theories that would be used are the Deming’s theory, and the Crosby’s theory.
Throughout the world, many of the organization are facing very common challenges that have resulted from the changes of the business environment. There is need for the organization to focus on the improvement on performance to achieve a sustainable competitive advantage to survive in today’s business environment. Therefore, the aspect serve as the driving force to innovative strategies on the organization. There is need to continuously improve on the organizational performance. (Becker, Kugeler and Rosemann, 2013) To effectively implement on the organization performance there is need for incorporating some aspect of QM and the knowledge management. It is important to understand the impact of the QM on the KM towards the performance of the organization. The quality management on the knowledge management practices have been used to improve on the performance of many organizations today (Evans and Lindsay, 2013).
Importance of the study
The significance of the research study is to highlights out the effects of the quality management in regards to the quality knowledge and the performance of the organization. (Holsapple, 2013) The research will be helpful to the managers to gain an insight of the structures that are complex of the QM on the knowledge management and the performance of the organization. Therefore, it would enable them to make decisions that are rational through use of better management strategies to improve the performance of organization (Evans and Lindsay, 2013). The research is based on the services industry in Jordan.
The research objective will address the following;
To define on the relationship that is based on theoretical framework, and recognizes on the significant of the critical success factors of the quality management to organizational performance, and for the development of an instrument for the measurement of the quality management practices for the services company(Becker, Kugeler and Rosemann, 2013).
To investigate the relationship that exists between the QM on the knowledge management in regards to the organizational performance more so on the services company (Holsapple, 2013). Critical in regards to the QM on the management of knowledge and the performance of the organization.
To define on the relationship between the quality of management and knowledge on the performance of the organization.
To explore on relationship between the process management and the organizational performance.
The aim of the research is to examine on the parameters that are significant on the quality management and the knowledge on how they have influenced the organization. The performance of much organization is essentially based on the quality of the services they deliver (Kim and Kumar, 2012). This essentially is achieved through having quality management and available knowledge. The research problem of the study is to explore on the relationship of the quality management on knowledge management and the performance of the organization.
What is the relationship between the quality of management and knowledge on the performance of the organization?
What is the relationship between the process management and the organizational performance?
What is the relationship that exists between the knowledge management, quality management on the performance of organization?
Hypotheses of the research
The following is a research framework of hypotheses, which has developed in relation to the relationship of the quality management, knowledge management and organizational performance.
H 1: Does there exists a relationship between the quality of management and knowledge on the performance of the organization.
H2: does there exists a relationship between the process management and the organizational performance.
H3: does there exists a positive relationship that exists between the knowledge management, quality management on the performance of organization?
The theoretical framework relates to the design of the quality management, knowledge management and the performance of the organization. In the figure below shows the evaluation model of how the knowledge management, relates to the quality management in order to enhance on the organizational performance (Becker, Kugeler and Rosemann, 2013).
Contribution from the quality leaders such as Deming has influenced on the studies on the quality management in a way that the quality has gradually developed, in which he has identified on the various practices in order to have quality management. Quality leaders they have believed that both management and system are the ones responsible for the poor quality rather than the workers. According to Juran (1988), there is need to develop a quality trilogy in which entails the use of quality, control and the improvement of the quality. Further, Crosby philosophy quality management can described best by the use of four absolutes of the quality improvement processes. Based on Feigenbaum (1991) there is a need for the business to employ on the steps to the quality these aspects are quality leadership, organizational commitment and the use of technology in order to achieve on the quality management.
There are various model that can be used to evaluate on the performance of the organization. Each of these models are usually based on the perceived model of the quality management. The model does not only focus on the knowledge and the quality management there are other parameters that are employed in the organization performance such as technology (Kim and Kumar, 2012).
Researchers have reported that of one the problem of implementation of the quality management is the aspect of lack of the global accepted definition of quality. (Holsapple, 2013)According to research, quality is defined as the multidimensional aspect of producing or the delivery of a service, which is able to meet on the expectation of the customer and to ensure they are satisfied. The quality depend of those elements that meets the need of the customer and thus provide product satisfaction. (Kim and Kumar, 2012)On the aspect of the knowledge, management entails the process of transforming of the individual knowledge into the organizational knowledge. Quality management encompasses on the information that leads toward the high quality decision and the problem solving goals. (Holsapple, 2013)Nonetheless, in the past little was paid to moderating on the conditions on the relationship in regards to the quality management adoption on the knowledge management and organizational performance. This perspective has changed in the present time, as many are more implementing and considering these aspects to gain the competitive advantage over the rival organizations. According to (Evans and Lindsay, 2013), they posit that organizations that adopt on the quality management on the management knowledge are likely to perform better than those that do not. There is positive relationship that exists, in the adaptation of the quality management and the organizational performance and adopting the practices improves on the performance. Nonetheless, according to (Holsapple, 2013) evidently there exists a relationship on the implementation of the knowledge management and the likelihood of adopting on the quality management that has both the theoretical and the practical importance to the organization. There is need to recognize these viewpoint of the association that exists and seek on the link of the variables together. Besides, (Rasula, Vuksic and Stemberger, 2012)confirmed that a positive association is found to implement the KM and adopt the quality management. In the currently knowledge management has become a growing field in the business. It is regarded as the source of the competitive advantages and an important component that could influence on the organizational performance. (Supyungony and Swierczek, 2013) On the quality management on knowledge management there is integration process that is important so as the organizations can gain the benefits and create on the competitive advantage. The literature has identified on the dispersion of the knowledge through the entire organization with the process of sharing of knowledge, the transfer and exchange. (Patel,Messersmith and Lepak, 2013) The knowledge management enhances the productivity improvement on the organization and hence improve the performance.
On the research instrument entails the testing of the hypotheses that are formulated from above research. The use of the empirical research was also employed on the research. (Hislop, 2013) There is also formulation of the questionnaire of which are based on the previous findings reports of the literature. There will be formulation of 20 questions about the quality management on knowledge management and performance of organization. There would be use of the mail and the survey that would be employed to collect the data and test of the hypotheses. (Wang and Wang , 2012) On this study, it will examine on a sample size in the services company in Jordan since its intense of knowledge organization. Moreover, the company would be good to provide a setting on the research in regards to the management of knowledge. (Wiig, 2012) On the measure and the validation, some of the items will also be adapted and reworded to fit the research. To providing a subjective assessment of the content on validity, a survey instrument would be sent to the some scholars that are explicit with the literature.
Becker, J., Kugeler, M. and Rosemann, M. eds., 2013. Process management. a guide for the design of business processes. Springer Science & Business Media.
Evans, J.R and Lindsay, W.M., 2013. Managing for quality and performance excellence.Cengage Learning.
Hislop, D., 2013. Knowledge management in organizations: A critical introduction. s.l.:Oxford University Press.
Holsapple, C. e., 2013. Handbook on Knowledge management I. Knowledge matters(vol. 1). Springer Science & Business Media.
Kim, D.Y., and Kumar, U., 2012. Relationship between quality management practices and innovation. Journal of operations management, pp. 30(4), pp.295-315.
Oalkd, J., 2014. Total quality management and operational excellence. texts with cases. Routledge.
Patel, P.C., Messersmith, J.G. and Lepak, D.P., 2013. Walking the tightrope: An assessment of the relationship between high-performance work and organizational ambidexterity. Academy of Management Journal, pp. 56(5), pp.1420-1442.
Rasula, J., Vuksic, V.B and Stemberger, M.I., 2012. The impact of knowledge managementon organization performance. Economic and Business Review for Central and South-Eastern Europe, pp. 14(2), p.147.
Supyungony, V. and Swierczek, F.W., 2013. Knowledge management process and organizational performance.
Wang, Z. and Wang, N., 2012. Knowledge sharing, innovation and firm perfomance. Expert systems with applications, pp. 8899-8908.
Wiig, K., 2012. People-focussed knowledge management.