Discuss about the Impermanent Organization of Leadership and Management.
An Australian owned company, JKL industries is into the business of selling small trucks, spare parts and forklifts to industry. JKL Industries also have a division of their own that rents small trucks and forklifts. The company has its head office in Sydney with branch offices in places like Melbourne.
JKL Industries have been in the business for 12 long years and have discussed the sales rights ranging from medium and large trucks from a foreign supplier. Opportunity of such kind will provide JKL Industries with the required advantage over its customers. The results of sales for the last 5 years depicts that there has been a strong growth in the segment of truck sales and forklift averaging around 10% of the sales growth. The sales right opportunity will bring in some changes inclusive of the present organizational structure. The company has been through the phase of grievances among employees in accordance to the pay and a condition existing in the current plan where the company has recognized that poor communication and the organization’s inclination towards conflict is a risk for the business.
The organization is hoping to build a culture that will be positive with less amount of risk, where achievement of organizational goals would be achieved through development of a successful policy structure for supervision of the internal communication and consultation in accordance to the ethical business considerations and objectives of organizations.
A review of the internal management of the organization suggests that there is no formal approach in the common understanding of the goals of the team and the response regarding the needs of internal and external customer needs are slow. There is absence of current technologies in communication, where employee engagement is below the standard level required in organizations. Managers have not been consistent enough in their applications of grievance techniques posturing a risk to the relations among employees.
Diversity issues in the JKL industries accounts to poor leadership, low personal responsibility, lack of interpersonal skills and lack of any proper business ethics. Networking issues include any lack regarding the external and internal opportunities in networking and their understanding in how it is related to an individual and team.
The company is very much dependent on its shareholders of suppliers and customers of its forklifts and small trucks.
Updating Strategies and processes to manage communications within the organization:
As a communication consultant the first job would be to communicate through the numerous channels. Proper research has resulted in showing that information is being processed in different ways by people. It may have occurred at some point of time in the JKL industries that a next week’s meeting schedule has been send to everyone through a mass mail. It may happen that certain members would respond to that mail while some others might require certain other forms to stick. This information can be used as an advantage where multi channels can be required to reach to more people and let them know about the happenings of the company.
Moreover, all the employees should be invited and encouraged to take part in the decision making process of the organization which are mainly the day to day working of the company (Cummings and Worley 2014). Such things encourage employees to be more productive and come up with creative ideas for better results.
The communication method that is to be adopted by the JKL industries needs to be friendly and accountable towards the employees. Whatever may be the communication strategy, it should not be delineated on within the discipline structure but in a friendly way. A friendly framework would make the employees communicate freely with each other.
JKL industries can follow any one of the following technologies of communication:
Online Transaction Processing (OLTP): An organization has to accomplish certain formal and informal objectives. Using this OLTP the management can collect input information, information processing and updating the existing one. Database technologies are often being used by the companies to manage the process.
-Decentralized Computing: An environment in which the organization divides the power of computing and position it in places where they have certain knowledgeable workers. This is a less expensive process of communication and more effective as computers through a centralized database will access all the information (Weick 2012).
Cummings, T.G. and Worley, C.G., 2014. Organization development and change. Cengage learning.
Weick, K.E., 2012. Making sense of the organization, Volume 2: The impermanent organization (Vol. 2). John Wiley & Sons.