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This essay reflects on the topic of design , implementation and improvement processes in an organization. Before proceeding , we should need to know what is a business process and what is meant by its design. A business process is a collection of rational business strategies or processes which are amalgamated to produce goods, information and services of value to the customers. It can be viewed as the distinct processes or a collection of processes which add to the value of a particular product or service (also known as value chain) to fulfil the criteria of the customer. There is a difference between a functional department and a business process . Departments perform various functions while the workflow through those functional departments is termed as a business process ("BPIF - Business Process Management | Department of Finance", 2016). A business process design is a process of formulating or designing activities which define a business and enhances its function. Designing of business process makes sure that the company is efficient, supports and meets the requirements of the customer, conveys productivity and overall development of the organization.
Considering the project for improvement of process, I learned that the main focus is to ensure the effortless functionality of the process, to understand the needs of the customers and to avoid the chances of loss through futile activities. A project concerning the implementation of technology, focuses on the understanding of processes and their optimization. It also ensures the selection of proper technology and their successful application. In other words, it can be defined as the apparatus used to fulfill various projects.
Designing of an efficient business process is one of the measures taken to achieve its improvement. Business process improvement can be defined as an approach made by a business organization, to attain more efficient outcomes by making full use of its repressed processes. The strategy needs to be updated and adapted according to the dynamic market and the needs of customers (van der Aalst 2013). It is often said that change is the only constant. Changes may be positive or negative in nature and comes through diverse sources. The outcome depends on the perception of the employees of an organization and the measures taken by the management to make the employees adapt to and abide by those changes. Such changes include updation of governing policies, change in the policies of client service and even technological advancement (Harmon 2014).
It is a process of transition where the organization accepts a new methodology considering the previous methods inefficient. As a bank employee, the bank that I work had altered the use of an older version of software to a new system of banking. This new software was not only much user friendly than the previous versions but also improved the functionality of all the banking sectors (security, retail, investment and corporate). The business improvement policy is an approach to make progressive changes in implementation of business in order to attain efficient outcomes (Rosemann and Brocke 2015). I, personally, am welcome to change, as it brings about progression of an organization thus increasing the productivity and profitability. I ensure that the integrity of the team is maintained by leading them towards an implementation process, which provides them with an opportunity to work together and sustains the functionality of the team..
The first week, helped me to learn the change in the business process, which included value chain, advantage in competition and linking of strategies. Business strategy refers to the policies applied to enhance the competitive nature of a business, and to achieve commercial goals. Value chain on the other hand can be defined as the measures used by a company to added value to a particular product or a service manufactured or provided by them. This aspect is explained by the theory of competitive advantage by Michael Porter in the year 1980. The structure of a business outlines the design of an organization, which amplifies the level of understanding and cooperation and directs the business towards its target (Whelan and Meaden 2012). According to some, an organized business prioritizes their customers, focuses on the changes in the market, and adapts their business plan to it consequently. On the contrary, some consider the primary focus of a business organization should be on the customers, business operations and the overall framework of the business. This also helped in understanding the various prospects of a business which includes: strategic, knowledge, stream, abilities and organizational aspect (Kirchmer 2012).
There are always various approaches to an issue depending upon its complication which results in different decisions. The decision taken with respect to a particular issue depends on the challenges or the hurdles affecting it. The most important factor regarding decision making is realizing the consequence of the decision . (Harmon 2015). Though some decisions need no thought at all, but some are very challenging and might require analysis and research. It is quite often observed that the process of decision making depends upon the criticality of the decision. Other factors that rely on the decisions are experience, talent, performance during a time period and the amount of resources used. There are innumerable sources of information with regards to decision making. I choose the source of information very wisely and it usually includes printed sources such as journals, articles and books.
The internet is the most affordable and appropriate source since it has a huge amount of information accessible to all. Interacting with people also helps us to acquire information by sharing experiences and learning from them (Laguna and Marklund 2013). When I make a wrong decision, makes me feel guilty because I owe my company and as a consequence could lead to my termination. I evaluate my decision to check where I went wrong and make a new decision that will rectify the previous mistake. One of the major strategies in decision making is the analysis of the problems or hurdles which challenge the organization. Managers should not only have sufficient information regarding the functionality of the company, but also should analyze the probable results of the various decisions that they could possibly make (Jeston and Nelis 2014).
The pivotal factors which facilitate implementation of continuous process improvement can be encompassed within five stages (Evans and Lindsay 2014)
The business design forms the fundamental framework of any organization, the business apparatus or tools help in proper functioning of business process while the improvement enhances the efficacy of the organization and increases the profitability of the organization. Therefore I would like to conclude by saying that the designing, implementation and improvement of a business process can be considered as the steps to achieve the dream of a harmonious, successful and efficient business process.
Becker, J., Kugeler, M. and Rosemann, M. eds., 2013. Process management: a guide for the design of business processes. Springer Science & Business Media.
BPIF - Business Process Management | Department of Finance. (2016). Finance.gov.au. Retrieved 18 June 2016,
Evans, J. and Lindsay, W., 2014. An introduction to Six Sigma and process improvement. Cengage Learning.
Harmon, P., 2014. Business process change. Morgan Kaufmann.
Harmon, P., 2015. The scope and evolution of business process management. In Handbook on Business Process Management 1 (pp. 37-80). Springer Berlin Heidelberg
Jeston, J. and Nelis, J., 2014. Business process management. Routledge.
Kirchmer, M., 2012. Business process oriented implementation of standard software: how to achieve competitive advantage efficiently and effectively. Springer Science & Business Media.
Laguna, M. and Marklund, J., 2013. Business process modeling, simulation and design. CRC Press.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process management. In Handbook on Business Process Management 1 (pp. 105-122). Springer Berlin Heidelberg.
van der Aalst, W.M., 2013. Business process management: A comprehensive survey. ISRN Software Engineering, 2013.
Weske, M., 2012. Business process management: concepts, languages, architectures. Springer Science & Business Media.
Whelan, J. and Meaden, G., 2012. Business Architecture: A practical guide. Gower Publishing, Ltd..
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