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Importance Of Communication And Patient Safety

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Discuss about the Importance of Professional Communication and Patient Safety.


The patient-oriented care is essential for healthcare professionals in order to provide effective treatment and maintaining the safety by undertaking different values such as empathy, autonomy, choice, desire, dignity, respect, transparency and others. Furthermore, the patient-oriented treatment can be effectively undertaken by optimal regulation of effectual communication to be initiated by the healthcare professionals to the patient under distress. This effective communication must be recorded by especially electronic measures, must be circulated among different associated healthcare professionals for targeting the severe prevailing condition among patients, and must be confidentially undertaken to maintain the safety of the patient (Riley, 2015).

The essay determines the importance of effective communication between the healthcare professionals and patients and discusses the importance of effective recordkeeping.

This essay outlines the role of professional communication, recordkeeping and its implications while regulation of the treatment and the maintenance of the safety among patients.

Communication plays an essential role in formulation, regulation and implementation of patient and associated family oriented remedial interventions. Furthermore, this allows healthcare professionals to provide optimal safety to the patient in terms of regulating the pharmacological and non-pharmacological interventions (Ballangrud, Hall-Lord, Persenius, & Hedelin, 2014). The effectiveness of communication can be enhanced by establishing a mutualistic friendly relationship between the healthcare professional and patient. Furthermore, initiation has to be taken by the practitioners in accordance with the regulating optimal safety, friendly communication, maintaining privacy, optimal judgement on the prevailing condition, concerned participation and respecting the beliefs of the patient. The resultant of effectual communication soothes the stressful patients allowing them to respond better to the imparted treatment that is in accordance with preserving their beliefs leading to early discharge from the healthcare facility. Additionally, communication must be documented efficaciously that leads to formation of patient record and must be circulated effectively among associated practitioners. This allows optimal transferring of critical information among healthcare professionals for enhanced and targeted treatment (Burnard & Gill).

In accordance with the Australian Charter of Healthcare Rights, for the implementation and regulation of effective remedial treatment certain factors such as safety of patient, active participation, comment, respect, privacy and communication are integral components leading to effective imparting of remedial treatment (Arnold & Boggs, 2015). The healthcare professionals must ensure safety of patient by respecting the dignity, moral and ethical values of the patient. Furthermore, optical communication must be undertaken in accordance with active participation by the healthcare professionals and regularly commenting on the concerns and needs of the patient. Lastly, maintenance of the privacy plays an essential role that must be effectively undertaken after the communication by maintaining confidentiality of the information of patient. Additionally, in accordance with the above mentioned factors, a healthy discussion must be undertaken on somatic and mental distress, answering queries of the patients, optimal understanding of the condition of the patient through effective questioning, optimal imparting of information on the remedial treatment, efficacious pain management, awareness on rights and responsibilities of the patient while conduction of the treatment (Ryan, 2016).

Effective communication must undertake the safety of the patients by legally preserving their rights and undertaking optimal compliance with pharmacological and non-pharmacological interventions, stress management, pain management, maintaining optimal functioning of them, balancing the psychological status, decreasing the cost of treatment, building of self esteem and many others. Furthermore, undertaking of these factors in providing remedial treatment will help the healthcare professionals in building effective relationship with the patients (Slade, et al., 2015).


The patient-centered care is essential components of imparting of effective remedial treatment and can be undertaken with optimal communication and regulation of the patient safety whiles the regulation of treatment. Furthermore, all the factors that affect optimal communication coincide with factors of regulating patient-oriented treatment. The healthcare professionals must respect the life experiences of the patients based on their social, cultural, psychosocial and economic beliefs. Furthermore, professionals must promote active involvement of the patient, associated family members, and must regularly create awareness in accordance with the references for the remedial treatment by the patients. In accordance with this, the main aim of all professionals practicing must provide somatic and mental relief and maintain dignity of the patient throughout the treatment (Gluyas, 2015). Effective follow up of this procedure will ensure patient safety in accordance with regulation of effective treatment to be imparted to the patient. Additionally, the main aim of effective documentation is to formulate a record keeping that must be environment friendly, timely updated, confidential and accurate. Different healthcare professionals such as nurses and midwifery practitioners must regular undertake the practice of optimal record keeping to be circulated among different healthcare professionals in accordance with the Change of Shift Report (CoSR). In addition to this, the most essential point need to be followed by the practitioners is that there should be no scope for errors in the recorded document. This is so because an error in the document can lead to regulation of wrong treatment by other professionals that can be extremely detrimental for the wellbeing of the patient. Furthermore, the latest technology used for maintaining and updating the patient record is undertaking of Electronic Health Records (EHR). This method undertakes electronic recording of the information of the patient electronically in order to get rid of the barriers of manual recordkeeping such as paper damage, large storage area and many others (Cherry & Jacob, 2016).

Conclusively, the role of healthcare professionals in providing optimal remedial treatment is extremely tough. Furthermore, they are required to be experienced in terms of imparting effective treatment through effective communication and must be open-minded in order to respect the moral and cultural beliefs of the patients in order to provide patient-oriented treatment. The remedial treatment is required to be patient-oriented and can be effectively undertaken with the help of effective communication only. Furthermore, the healthcare professionals can only regulate effective communication by providing friendly and relaxed environment to the patient that can assist the patient in responding better to the needs and requirements of him regarding the treatment. Besides this, optimal recording of the communication must also be undertaken in order to record each detail associated with the patient that will eventually help the healthcare professionals with formulating, implementing and regulating patient-oriented treatment in accordance with maintain the confidentially to the patient. In accordance with this, maintenance of the confidentially will also protect and preserve the ethics and integrity of the patient suffering from severe conditions.



Arnold, E. C., & Boggs, K. U. (2015). Interpersonal relationships: Professional communication skills for nurses. . Elsevier Health Sciences.

Ballangrud, R., Hall-Lord, M. L., Persenius, M., & Hedelin, B. (2014). Intensive care nurses’ perceptions of simulation-based team training for building patient safety in intensive care: A descriptive qualitative study. . Intensive and Critical Care Nursing.

Burnard, P., & Gill, P. (n.d.). Culture, communication and nursing. . 2014: Routledge.

Cherry, B., & Jacob, S. R. (2016). Contemporary nursing: Issues, trends, & management. Elsevier Health Sciences.

Gluyas, H. (2015). Effective communication and teamwork promotes patient safety. . Nursing Standard, , 50-57.

Riley, J. B. (2015). Communication in nursing. . Elsevier Health Sciences.

Ryan, C. A. (2016). The Power to drive change: working together for excellence. Creating a continuously improving consumer engagement framework for excellence in patient-centered care. . World Hosp Health Serv, , 37-41.

Slade, D., Manidis, M., McGregor, J., Scheeres, H., Chandler, E., Stein-Parbury, J., & Matthiessen, C. M. (2015). The Role of Communication in Safe and Effective Health Care. In Communicating in Hospital Emergency Departments . Springer Berlin Heidelberg., (pp. 1-23).


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