Discuss about the Importance of Facility Management.
SingTel is one of the most reputed telecommunication company based on Singapore. Currently SingTel is the largest mobile network operator in the land of Singapore having more than 4 million subscribers. In last few years the expansion of SingTel has been quite aggressive and it is seen that they now own networking businesses outside the market of Singapore. SingTel has market shares in various organizations like Bharti Airtel, Optus, Australian Telco and many more (Mahoney, 2014). The main purpose of this report is to highlight the contribution of facility management that contributes immensely to achieve the targets set by the management o the company. The report further stresses on certain factors of facility management to understand how they support an organization to achieve their aims.
Role of facility manager
Facility management is one of the most vital aspects of any organization. The facility managers have to make sure that at the critical situations the organization’s workforce can perform optimally. To ensure the productivity and profitability of the organization the facility management of SingTel has a specific value proposition and those are mentioned in this section.
- Asset management: the facility managers have to proactively check the conditions of the workspace in order to ensure that the organization is running without a hitch.
- Communication: to make sure that everything within the premises of the organization is running smooth, the employees of the facility department will have focus on increasing the inter-organizational communication (Vetráková, Potkány & Hitka, 2013).
- The managers of facility department will have to ensure that the customer service department of the organization is running without any issues. As the organization operates in the telecom industry, the customer service of the organization should be good, else it would potentially affect the reputation of the organization.
- General management: the facility department will have to ensure that all the employees of the organization are content with their experience in the organization and along with that, the general management includes the capital and asset plans, training and development procedure for the employees of the organization and many more (Vetráková, Potkány & Hitka, 2013).
- Maintenance management is one of the most important tasks of the employees in the facility department, as in a telecom organization the devices that are used to maintain a continuous high speed network must be maintained with high priority.
- Standards: The facility manager has to ensure that the company liabilities should not exceed the profitable amount of the organization and along with that facility department should make sure the consistency for the space layouts, fit up, furniture and capital projects (Shohet & Lavy, 2017).
For the growth of any organization or to ensure the productivity and profitability of an organization the importance of facility management cannot be denied. In this scenario, it can be said that behind the success of SingTel, there are enormous contribution of the facility department. In today’s market, SingTel has earned a name and the directors of the organization during a press meet stated that without the strong support from the facility department of the organization, the corporation would not have achieved the success they have acquired now. The facility department is mission critical for SingTel and the challenges the facility managers have to face are numerous.
The facility manager of SingTel has to ensure that while operation lowest energy is consumed, they have to ensure increased lease revenues along with that the facility management will have to ensure that there is a decrease in work order response times (Allen et al., 2017). The facility department should do the budgeting work and financial planning before initiation of a project. The facility department also has to understand the health and safety issues of the employees of the organization in order to keep the environment of the workplace safer (Shohet & Lavy, 2017). The facility department ensures that all the employees are content with their stay in the workplace and when in emergency the employees of the facility department has to be present their physically to solve the issues. The facility department has to understand the business process of SingTel, so that they can provide the best facilities to the employees of SingTel, so that they can emerge as the best organization as per the productivity along with the profitability. The employees of the facility department should have a clear idea about the mission and objective of SingTel in order to ensure that for the both parties the goals are matched.
For a business organization like SingTel, every financial year does not go equally and at the time of emergencies, the facility department has to act as quickly as they can to ensure that the organization operates smoothly (Shohet & Lavy, 2017). In most cases within the premise of the Singtel, the employees of the facility department have to have a basic idea regarding technologies and latest software. As the operations of SingTel are totally technology based, thus to ensure that the employees are getting enough technological assistance the employees of the facility department should have a basic knowledge of latest technologies.
The facility department should make sure that all the devices that are used to maintain continuous network throughout the nation are maintained well and those are in the probably best hands. Thus, it can be said that the facility department have some extra roles to play while working for an organization like SingTel.
The facility employees of SingTel are rich with their intrapersonal skills and thus they can have the ability to connect with all the employees of the organization and have the ability to encourage them to work harder if needed.
Figure: Model of facility management
Considering the model of facility management, the management of the organization should improve the facility management in order to keep the facility department effective. The facility department of SingTel is highly competent and it can surely be said that behind the success of SingTel, the contribution of the facility department is enormous. Somehow, it can be said that there are some places where the facility department can improve and that will surely boost the productivity along with the profitability of the organization (Mahoney, 2014).
The employees of the facility department of SingTel can improve their intrapersonal skills, so that they can establish better communication with all the employees of the corporation (Atkin & Brooks, 2014). If a good communication among the workforce is established, then it can surely be said that there will be a significant increase in the productivity of the organization and an overall understanding among the employees will get better over time. If the management can focus more on the training and development procedure for the facility employees, then this type of shortcoming can easily be rectified.
The employees of the facility department can improve their reaction time at the time of emergencies. If they can at quickly when needed, they will be able to solve the issues faster than before and that can directly have a positive impact on the productivity of the organization. For this a thorough training session must be conducted by the management of SingTel for the facility employees (Lin, Su & Chen, 2014).
The facility department can enhance their technological skills so that they can solve the technical issues faster than before (Atkin & Brooks, 2014). As the business operation of SingTel is mostly dependent on the electronic and electrical devices, to ensure that the network is provided without a hitch, the facility employees should have sound knowledge regarding the latest technologies.
Considering this model management of SingTel should consider that they must invest some time for training the facility employees about the work safety management for the betterment of the company. Better knowledge of work safety can surely enhance the level of confidence of the workers towards the organization (Lin, Su & Chen, 2014). If the general workforce notices that the management of the organization is doing something for them, then it will increase their level of motivation and loyalty towards the organization. It is a matter of fact that a motivated workforce is a nucleus of any organization, but it can surely be said that a motivated and loyal workforce is certainly an asset for the organization.
From the real life data collection an noticing the success graph of the organization of the last few years it can surely be said that due to massive improvement in the facility management in the SingTel has resulted in a boost in the productivity and the profitability of the organization. The CEO of SingTel during a press meet has shown his utmost respect for the facility employees of the organization, saying that they always remain behind the curtain and in most of the times do not get enough recognition (Lavy & Jawadekar, 2014). But the facility employees are the ones who ensure that the operations of the organization run smoothly and the service that the customers get are uninterrupted (Allen et al., 2017). A data was collected almost a year ago regarding the productivity and the profitability of the organization and then various steps to improve the facility system were taken by the management. After implementing those regulations data were again collected. The management was happy to see that the organization got positively influenced by the improvement of the facility department. The competency level of the facility employees were tested by the management by simulating real life situations within the workplace and the core management of the organization was happy to see that after providing training to the facility employees, they successfully completed the tasks in that simulated situation and proved their competency level (Atkin & Brooks, 2014).
Recommendation and Contingency Plan
The management of the organization can take some initiatives to make the facility management of the organization more effective. The fields where the management wants to work on for the employees of the facility department are mentioned in this sector (Lavy & Jawadekar, 2014). The following recommendations will also contribute in the contingency plan of the facility management.
The management has already given training regarding improving the intrapersonal relationships, but lack of proper cultural intelligence the employees would not be able to give in their full potential. In an organization like SingTel, there are employees from various ethnic and cultural backgrounds (Allen et al., 2017). The issue that the employees of the facility department face nowadays is that they cannot communicate with the individuals in the workforce, who are from different cultural background. Thus the management of the organization should focus on training the facility employees along with all the employees of the organization to enhance their cultural intelligence so that a proper communication is established within the employees of the organization.
The management of the organization must make sure that they provide the facility employees with the best possible equipments that can improve their work rate. The facility department is engaged in such works where they will need better equipments in order to ensure a continuous productivity of the organization (Lavy & Jawadekar, 2014).
Recruiting talented workforce
The management of the organization should ensure that they recruit the best possible talented people for their facility department to ensure a great contribution of facility department towards the productivity and the profitability of the organization. The hiring process can be changed according to the present needs of the organization (Lavy & Jawadekar, 2014). If the management wants competent employees who will mostly look after the equipment’s maintenance the recruitment type would be different and if they want their facility department will be strong dealing with the work safety issues the recruitment criteria would be different. Thus for SingTel it would be wiser if the organization recruits individuals for the facility department in a balanced nature.
Thus to conclude, it can be said that the organization like SingTel, they should focus more on strengthening the facility department in order to ensure a sound productivity and profitability. The management of the organization thus has already taken some initiatives and can work on the issues more for the betterment of the situation. In short it can be said that facility management is one of the most important department of an organization that can ensure the reputation of that particular corporation.
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