Think of yourself as a management consultant. The objective is to present an organisation with research-based insights on key issues within the organisation and recommendations for fixing them.
Choose an organisation that you would like to research. You need to have access to this business in order to be able to conduct both primary and sec-ondary research. It is recommended you choose the organisation that you currently work for, as you will have greater accessibility to material and resources.
ShopSmart Wholesale Pharmacy is a reputable private company of Western Sydney that mainly operates in the health care industry. It was founded in the year 2000, the company provides a wide range of good quality of products and health care consultation services to the customers. The joint efforts of ShopSmart Medical and Healthcare centre at Westfield Mount Druitt are aimed to fulfill and increses the expectations of the local community at Mount Druitt, by providing a variety of health related services that are patient centered and services that are closely related to health services. The ShopSmart medical centre is located in Westfield shopping and retail complex (Westfield.com.au 2017).
Problems faced by ShopSmart Wholesale Pharmacy
Inventory management is of the main problem that the company is facing, it becomes very difficult for the company to manage the stocks, and the space available to them for inventory management is very less for management of the variety of the products (Westfield.com.au 2017).
Human resource dependency
Health care sector requires skilled human resources, this particular pharmacy also requires skilled labor force who would be able to give the right medicine that the patients or customers asks for unskilled professionals can end up giving wrong medicines and will not be able to describe the medicine related information and dosage (Westfield.com.au 2017).
Medicines often have expiry date, when the supply is more than the demand then some of the medicines are wasted (Stmarysstar.com.au. 2017).
Medicines are to be kept in a particular temperature if the temperature is not maintained then the medicines will be destroyed (Westfield.com.au 2017).
Order management is another issue faced by the pharmacies when there is too much customers on the pharmacy maintaining the order becomes tough (Westfield.com.au 2017).
Increase in the demand for the medicines creates shortage of the medicines.
Lack of coordination
Lack of coordination between the employees and management is also a major issue of the (Martins et al. 2017).
ShopSmart pharmacy also provides consultation services so providing consultation to the local aborigines of Mount Druitt is also a major challenge. The patients are needed to be explained about the medicine, it dosage, apart from that creating awareness about some of the health care conditions like obesity and diabetics becomes very difficult to be explained to those people who have limited knowledge about healthcare (Leafletm.en.china.cn 2017).
The research conducted will use research tools like interviews and surveys. The survey of 10 customers including 2 retailers will be conducted to find out the problems faced by the ShopSmart Wholesale Pharmacy, and what would be the recommended solutions required for the improving of the services and the distribution. The data, which will be collected by the customers and the employees will be qualitatively analyzed because the information requires a detailed and descriptive analysis.
Data collection and analysis
The researcher will use both the primary and secondary data for the project proposal. Primary data is the data that is collected directly from the field of survey and secondary data is collected from published and authentic sources. The researcher has set up a questionnaire to conduct a survey on the employees of Shopsmart Wholesale Pharmacy. Interviews would also be conducted to get detail information about the challenges faced by the pharmacy. The researcher will collect secondary data from the company website, annual reports, CSR reports and from several local newspapers, such as, Mt Druitt-St Marys Standard, Philippine Bayanihan news and leaflet media. For the recommendations and conclusion, various books on Organizational Behavior would be consulted.
After the data collection, the researcher will proceed with the data analysis. As an open-ended questionnaire will be used to conducted in the survey, hence, qualitative data analysis process will be applied. In this project proposal, the case study design approach will be used. Smartshop Wholesale pharmacy is the chosen company for case study. Hence, a thematic approach will be used, which include descriptive analysis of the data. Graphs and charts will be used for visual representation of the data. The research philosophy would follow interpretivism, that is, the researcher would interpret the elements of the paper in the context of human interests (Bayanihan 2017).
None of the employees and the customers will be forced to participate in the interview and the survey that will be conducted to collect research related data. The name of the employees will not be published anywhere in the research report. The name and the personal details of the customers will also not be revealed in the research report. If the employees and the customers are not willing to answer to the questions they will not be asked twice to participate in the survey or the interview. The secondary data, which will be used for publishing the report would be genuine and taken from reliable sources. The privacy of all the participants will be given the topmost priority. The process of collection of primary data from the company will not hinder the normal functioning of the business.
Bayanihan. (2017). Contact Us - Bayanihan. [online] Available at: https://bayanihannews.com.au/contact-us/ [Accessed 5 Jul. 2017].
Gereffi 2017. The pharmaceutical industry and dependency in the third world. Princeton University Press.
Leafletm.en.china.cn. 2017. Leaflet Media-. [online] Available at: https://leafletm.en.china.cn/ [Accessed 5 Jul. 2017].
Martins et al. 2017. An optimization-simulation approach to the network redesign problem of pharmaceutical wholesalers. Computers & Industrial Engineering, 106, pp.315-328.
Stmarysstar.com.au. 2017. St Marys News, sport and weather | St Marys-Mt Druitt Star. [online] Available at: https://www.stmarysstar.com.au/ [Accessed 5 Jul. 2017].
Westfield.com.au. (2017). Stores at Westfield Mt Druitt. [online] Available at: https://www.westfield.com.au/mtdruitt/stores/all-stores/shopsmart-wholesale-pharmacy [Accessed 5 Jul. 2017].