Answer:
Cycle time from request to delivery is one of the major indicators of performance criteria of efficiency. The vital measure of the performance of an internal business development is referred as the cycle time from request to delivery. Cycle time of delivery is the measure of time engaged during the duration of receiving an order from a customer to the time when the completed order is shipped. Customers likes to have their product as quickly as possible and so this is a major concern for the service providers. The company achieves a significant advantage if the company is successful in cutting down the cycle time of delivery. Average cycle time is the measure of time that the car service takes responsibility of a request to the time it delivers the request (Bajdor & Grabara, 2014).
Accessible data is the measure of performance criteria of effectiveness. This determines and guarantees the accessibility of data to the proper users with authorisation. The effective accessibility of data of the customers provides the car services business to give updated and reliable data to the supervisors for proper monitoring of the clients.
Transformation efficiency is the measure of efficacy of a new information system. The intent of the new information system to meet the expected outcome if the major measure of efficacy.
The positive impact of the new information system on the stakeholders can be grouped as:
- Cost effectiveness and productivity: the information that are provided to the stakeholders are improved with the help of new information system and this new system introduces more effective operation for the company.
- Communication: the communication between the employees of the organisation or the communication between the employees and the stakeholders are significantly improved. The stakeholders can monitor the organisational needs and implement required features for increased productivity.
The negative impact can be grouped as:
- Cost of implementation: the new information system has a significant high implementation cost, so proper budget planning is necessary for successful implementation of the information system.
- Security related issues: the new information system introduces the use of computerised system and so this system brings the threat of cyber-security.
The positive impact of the new information system on the organisation can be categorised as:
- New job opportunities: There can be a significant rise in the job opportunities for the organisation. The new information system introduces several job opportunities as there is an increase in the need of maintenance and handling of the automated system.
- Globalisation aspects: There can be a significant reduction in the cultural gap within the employees of the organisation. The new information system produces the chance of interconnectivity among the users in various geographical locations (Demir & Krajewski, 2013).
The negative impact can be classified as:
- Dominance of culture: when several employees with various cultural background work under the same roof or on the same platform, there is an increase in the threat of dominance of one culture over another.
The form of organisation that is discovered after an analysis of the Mintzberg’s classification is the machine organisation (Dwivedi et al., 2013).
The machine organisation can be defined by the means of standardisation. A formalised method of conducting business is maintained with the help of several procedures and routines. The implementation of centralisation of decision-making within the organisation is achieved and all the tasks are grouped for the individuals of the organisation by the functional department. Planning process is maintained formally with clear audits and budgets. The jobs and tasks for each employee is clearly defined. A tight vertical structure is maintained in the machine organisation. Functional lines assists in creating a centralised control that is maintained by the top managers. The business is dependent on the scale economies for success, which makes the business efficient.
Correspondence failure can be predicted from the critical analysis of the Lyytinen and Hirschheim’s categories of system failure (Tikkanen, 2015).
When the design of the system are not met according to the expectations, then the new system design is considered a failure. The measurement of achievements can be executed effectively with the help of proper determination of requirements and the design goals. The managerial control is implemented with the help of performance measures that are majorly based on the cost benefit analysis. The aspects of correspondence disappointment, and goal-seeking in viewpoint does not inclines to distinguish that the users do not procure the systems that might encounter design purposed and specifications.
The methods of ensuring system success is the process of proper designing of the structure of the system. Proper cost benefit analysis is necessary for ensuring proper implementation of new information system.
Bibliography
Bajdor, P., & Grabara, I. (2014). The Role of Information System Flows in Fulfilling Customers’ Individual Orders. Journal of Studies in Social Sciences, 7(2).
Demir, I., & Krajewski, W. F. (2013). Towards an integrated flood information system: centralized data access, analysis, and visualization. Environmental Modelling & Software, 50, 77-84.
Dwivedi, Y. K., Ravichandran, K., Williams, M. D., Miller, S., Lal, B., Antony, G. V., & Kartik, M. (2013, June). IS/IT project failures: a review of the extant literature for deriving a taxonomy of failure factors. In International Working Conference on Transfer and Diffusion of IT (pp. 73-88). Springer, Berlin, Heidelberg.
Tikkanen, I. (2015). Typology of the Four Theoretical Perspectives on Competitive Advantage: Mirror of Effectiveness and Efficiency.
