Business Process Reengineering: A Case Study Of Maroondah Hospital General Medical Process

Business Background and Any Assumptions Made

The process management is a crucial factor for any organization and Hospitals are does not differ from others in this case. The current General Medical Process of the Maroondah Hospital is not capable of handling immense patient pressure. The process reengineering is referred to as the fundamental redesign of the crucial business processes of an organization for enhancing the productivity and quality (Dumas et al., 2013, p 2). In this case the process reengineering is to be done to reduce time and cost of the patient treatment while focusing more on the improved patient treatment quality.

The report is created based on the Maroondah Hospital’ General Medical Procedure case study. Within the report, the background of the hospital along with the description of general medical process (including the visual representation of the process layer), assumptions for carrying out the project, task requirements, recommendations for implementing the change and current business process modelling has been provided into various sections.

The present area of the Maroondah Hospital is Ringwood East. The healing facility is additionally outstanding as the metropolitan educating clinic. The clinic gives five sorts of administrations, for example, general and expert drug, basic care administrations, crisis medication, wandering and unified wellbeing and general and pro surgery.

The general restorative process is alluded to as the system that each of the patient needs to involvement with a doctor's facility. The technique is started when a patient gets admitted to the healing facility and it closes with releasing the patient from the clinic. The clinic keeps up independent record for singular patients. In the middle of the strategy, different sub forms are completed, for example, test, conclusion and medicines. Specialists, receptionists, advisors, plan organizers and test specialists are accessible in the clinic for performing different undertakings.

Process layer: The process layer of Maroondah Hospital’s General Medical Process has been divided into three categories such as identification of patient illness, analyzing the diagnosis report and treatment. Each of the processes are consist of various activities that indicates the core processes of General Medical Process. The flowing diagram visualize the process layers of general medical procedure.

Assumptions: The present general medicinal process is just for times when the patient sum is low. The healing facility has every one of the hotspots for actualizing the adjustment in the clinic general restorative process. The progressions made in this procedure won't have any significant impact on alternate procedures of the healing facility. The doctor's facility has finish bolster from the staff and different stakeholders for executing the adjustment simultaneously. The healing facility specialist is prepared to actualize the IT information stockpiling system inside the doctor's facility for putting away the patient information. The correspondence among different units and associations are getting to be plainly one of the central point which is coming about into low patient treatment. The coordinated effort among the units and association can be conceivable for this situation as alternate inks in this undertaking alongside the Maroondah Hospital has settled upon common answer for the issue. The electric patient record is equipped for enhancing the dieses administration in the healing facility. The electronic wellbeing record will be actualized in house as the healing facility needs the system for a drawn out stretch of time. An outsider association will be utilized for actualizing the IT solutions.

Discussion Addressing the Task Requirements

The task requirements are as following.

1. Data storage and information flow
2. Security
3. Alarm or notification feature as a reminder to save time
4. Pharmacy Management System
5. Direct contact to the patient if any urgency occurs
6. Appointment Scheduling

Data storage and Information Flow: The EHR or electronic wellbeing record is a data innovation that serves a record of patient data. The patient record will be put away in the database and will be envisioned through the patient wellbeing record. This is on the grounds that, through an appropriate interface, the planned client can comprehend which part holds which data. This won't just spare time yet additionally financially savvy. The database will be at the focal of the system. The information put away in the database can be gotten to by different clients. The information put away by the receptionists will be obvious to the specialist progressively. Access to information has a few issues and this will be expelled through approval (said in next point). The stream of data inside the system will be continuous. The spared information cannot be lost until erased from database or the entire database gets harmed. The electronic wellbeing record is a vital factor in changing the general therapeutic process in Maroondah Hospital.

Pharmacy Management System: The pharmacy management system can be referred to as the expertise management of inventory regarding the medical equipment’s and medicines. This medicines and equipment are consisting of definitive shelf life thus required to be handled regarding the dispensing as well as educating the patients the use of those medical supplies. This system will hold all the records of the medicine and equipment that has been sold to patient or used for treatment in the general medical procedure.  

Security: Despite the way that the database will be connected to every one of the records of clients, the entrance to the data will be confined. Just the approved client can get to the proposed data. Assume, the specialist can see the consequence of an analysis. In any case, the assistant won't have the capacity to see the consequence of any report of any patient. Then again, the receptionists can see which specialist is treating which persistent however the specialists won't have the capacity to see different specialists associated with a specific patient treatment until the point when the head gives the expert

Direct Contact with Patient: The systems will be associated with the applications introduced in the patient cell phone as talked about above. The system can send any approved information to the patient if required. As the general medicinal technique is not comprising of expansive measure of data, the system capacities are constrained. The specialists of Maroondah Hospital can send any dire information with respect to treatment to the patient or propose vesting hours for tolerant if any urgent issue is to be talked about.

Recommendation

Appointment Scheduling: The system will have all the information regarding the doctor’s activities. The system will continuously check if any doctor is available to see the patient. If the doctor is available then the appointment will be set and the patient will be informed.

Identifying Priorities: The recognizable proof of the prerequisites and needs among those necessities is exceptionally critical. All the recommended necessities cannot be actualized in the framework. The cost of the task or the spending should be placed in centered upon emphatically.

Conducting a Feasibility Analysis and Stakeholder Analysis: The feasibility examination will enable the stakeholders to comprehend the effect of the undertaking whether doable to the cost or not. This turns into an imperative factor so as to execute IT in an association surprisingly.

The stakeholder investigation is likewise a basic undertaking as without understanding the stakeholder of a task it is unrealistic to finish it.

Issues which will Influence Management Decisions for the Process Re-Design and Development: The procedure reengineering is a significant undertaking. On the off chance that a major venture is started the likelihood of confronting different issues is high. The main issue can be the cost of the venture, second, picking up partner bolster and some more.

Change Management Plan: Presenting another data framework, where one is as of now set up and is effectively utilized, requires a specific level of progress administration as this new framework mirrors 'another path' of working.  In any case, it is similarly imperative to see this new framework as being just a piece of the whole procedure of making another method for working and not its entire sole. The general population who will associate with the framework would need to get accustomed to it and will require changing degrees of hand holding as the old framework, which for the most part still is anon-IT-paper-based framework, is eliminated. Moreover, huge numbers of the business procedures should be surveyed. This will bring about some of them experiencing minor to real changes; others cleared out totally unaltered; and the rest halted for all time. This definitely implies an aggregate updating of the whole business environment of the foundation, which is a gigantic exercise in itself.

Recognize that the change, regardless of whether unimportant or noteworthy, should be feasible keeping in mind the end goal to acknowledge collected advantages minus all potential limitations degree. This will neither occur independent from anyone else nor can be relied upon to be sufficient. Actualizing the change effectively requests that the arrangement (not only the framework but rather the result of the usage completely) should in a general sense be outlined in an unexpected way.

Conclusion:

The report concludes that the proposed solution for the General Medical Process of the Maroondah Hospital. The proposed solution will allow Maroondah Hospital to facilitate the general medical process through enhancing the communication with the patients. The last accomplishment of any such execution lies in the general purchase in and entire hearted support of all partners. Through dynamic collaboration, excitement and support by the departmental heads and in addition the end-clients, combined with the conviction and want of the backers that the executed IT framework is precisely what they require is indispensable for the achievement of any IT framework usage. The key achievement factors unquestionably are strong necessities administration, effective change administration and sensible business process re-building. Productive administration of these converts into the distinction amongst progress and disappointment of any such undertaking.

The report has properly visualized all the aspects of the solution. The recommendations are appropriate for understanding basic changes need to be done. The task requirements are a great source of representing the overview of the proposed solution. Few of the areas in the report could be improved like more description of the process layer. Overall the report is complete and intact.

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