Strategic information systems are becoming an integral part of the organizational strategies. Currently, organizations are implementing SIS for aligning the business strategies with various organizational information systems. It helps in supporting the present strategies of the business and also helps in assisting the change in the business structure as well as strategies (Altaf and Khalil 2016). SIS facilitates the senior management group to make appropriate strategic decisions by accurately channelizing valuable information. Organizations have become aware of the benefits of SIS, and their current focus is on utilizing the functionalities of SIS to resolve the existing inefficiencies in the business processes (Altameem, Aldrees and Alsaeed 2014). SIS efficiently utilizes information for enhancing operational efficiencies of the strategic business units as well as departments.
This literature review describes the services and products that are offered by the organization. It focuses on the structure of Woolworths. It discusses the existing processes of Woolworths and identifies the gap in the processes. This literature review discusses specific issues that can be resolved by the new system. It explains IS strategy and briefly outlines the various difficulties that Woolworths can face while implementing the IS strategy. It also provides suggestions for overcoming the difficulties. The following literature review critically analyses the main causes responsible for the IS project failures and recommends remedies for preventing project failures.
Woolworths is known as the largest supermarket chains in Australia. It operates 995 stores in the country, and it has 11500 employees across its distribution centres, support offices and stores (Woolworthsgroup.com.au 2018). Its main focus is on giving superior range, value, convenience and services to the customers. It ensures best quality services and products to the consumers. Woolworths is one of the innovative retailers in Australia which allows customers to buy the products from the store as well as the online app.
Alignment of IS structure and organizational strategies are supported by IS strategies (Amrollahi, Ghapanchi and Talaei-Khoei 2014). Woolworths supermarket chains need this strategy for the purpose of supporting its current IS structure for making sure that the valuable information of the current systems is utilized accurately for achieving the business goals. IS strategies play a major role in synchronizing the existing technology platforms of Woolworths with its IS (Whittington 2014). Competitive advantages can be achieved by Woolworths by carrying out integration between IS and organizational strategies (Sakas, Vlachos and Nasiopoulos 2014). IS strategy helps in identifying informational needs at the different organizational levels and gives insight into the business issues (Pearlson, Saunders and Galletta 2016). Organizations get proper direction and new business development opportunities by implementing IS strategies .
The above discussed benefits clarify why Woolworths requires IS strategy to be incorporated into its organizational strategy. Woolworths will be able to improve its operational efficiency and productivity by integrating the IS and organizational strategy (Argenziano, Severinov and Squintani 2016). IS strategy can help Woolworths to enhance its customer experience and relations. IS strategy will help in enhancing customer experience by improving the internal processes (Peppard and Ward 2016). The top management team will get access to the strategic information and make correct decisions regarding strategic approaches and procedures. Woolworths will be able to improve its products and strategies by implementing information system strategy that will facilitate in optimally utilizing strategic information.
iii) Technical competencies of the employees can be enhanced through training programs. Competent staffs will be able to prepare accurate project schedule, project budget and properly align the business needs with the IS of the organization. Dynamic staffs can be hired for adjusting with the changing needs of the market.
It can be seen from the above literature review that strategic information systems can help Woolworths to achieve competitive advantages and enhance its operational efficiency. This supermarket chain can enhance its productivity by implementing IS strategy. The above discussion has shown that IS strategy will enable Woolworths to align the business strategies with the current IS structure. The current processes of Woolworths include customer service, marketing, inventory, sales and accounting process. It has been found out that the gap in the current processes of Woolworths has decreased its market growth. Lack of innovative marketing strategies can be overcome by the new system. According to this literature review, system performance is one of the main criteria for proving that the new system has met the requirements. Woolworths can face certain challenges such as lack of technical staffs, lack of top management support and technical issues while implementing IS strategy. Technical training, effective communication and proper identification of technical specifications are suggested for overcoming these problems. This literature review suggested that the software crisis issue can be resolved by regular system maintenance and gaining top executive support. This literature review concludes that Woolworths will be able to overcome its current limitations and achieve market growth by developing and implementing SIS.
Altaf, M. and Khalil, M., 2016. Strategic Information System: A source of Competitive Advantage.
Altameem, A.A., Aldrees, A.I. and Alsaeed, N.A., 2014, October. Strategic information systems planning (SISP). In Proceedings of the World Congress on Engineering and Computer Science (Vol. 1).
Amrollahi, A., Ghapanchi, A.H. and Talaei-Khoei, A., 2014. Three Decades of Research on Strategic Information System Plan Development. CAIS, 34, p.84.
Argenziano, R., Severinov, S. and Squintani, F., 2016. Strategic information acquisition and transmission. American Economic Journal: Microeconomics, 8(3), pp.119-155.
Bajdor, P. and Grabara, I., 2014. The Role of Information System Flows in Fulfilling Customers’ Individual Orders. Journal of Studies in Social Sciences, 7(2).
Boonstra, A., 2013. How do top managers support strategic information system projects and why do they sometimes withhold this support?. International Journal of Project Management, 31(4), pp.498-512.
Cassidy, A., 2016. A practical guide to information systems strategic planning. CRC press.
Cecez-Kecmanovic, D., Kautz, K. and Abrahall, R., 2014. Reframing Success and Failure of Information Systems: A Performative Perspective. Mis Quarterly, 38(2).
Liu, S. and Wang, L., 2014. Understanding the impact of risks on performance in internal and outsourced information technology projects: The role of strategic importance. International Journal of Project Management, 32(8), pp.1494-1510.
Mir, F.A. and Pinnington, A.H., 2014. Exploring the value of project management: linking project management performance and project success. International journal of project management, 32(2), pp.202-217.
Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2016. Managing and Using Information Systems, Binder Ready Version: A Strategic Approach. John Wiley & Sons.
Peppard, J. and Ward, J., 2016. The strategic management of information systems: Building a digital strategy. John Wiley & Sons.
Petter, S., DeLone, W. and McLean, E.R., 2013. Information systems success: The quest for the independent variables. Journal of Management Information Systems, 29(4), pp.7-62.
Rainer, R.K., Cegielski, C.G., Splettstoesser-Hogeterp, I. and Sanchez-Rodriguez, C., 2013. Introduction to information systems. John Wiley & Sons.
Sakas, D., Vlachos, D. and Nasiopoulos, D., 2014. Modelling strategic management for the development of competitive advantage, based on technology. Journal of Systems and Information Technology, 16(3), pp.187-209.
Whittington, R., 2014. Information systems strategy and strategy-as-practice: a joint agenda. The Journal of Strategic Information Systems, 23(1), pp.87-91.
Woolworthsgroup.com.au., 2018. Woolworths Supermarkets - Woolworths Group. [online] Available at: https://www.woolworthsgroup.com.au/page/about-us/our-brands/supermarkets/Woolworths [Accessed 4 Jan. 2018].
Holtshouse, D.K., 2013. Information technology for knowledge management. Springer Science & Business Media.
Liebowitz, J. and Frank, M. eds., 2016. Knowledge management and e-learning. CRC press.
Willcocks, L., 2013. Information management: the evaluation of information systems investments. Springer.
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