Describe about the Information Technology System for Developing Book Sellers.
Background of wordery.com
The wordery.com has been founded in the year 2012 and it is an online book retail site. The wordery.com has been founded by Independent Publishers Guild (IPG) organization and it has become the fastest developing book sellers (wordery.com, 2016). They have formed a competitive seller reputation of huge number of books (approximately 10,000,000). The organization operates in over 100 countries. The website provides the book lovers the option to choose from a wide range of book genres. The online services have helped the organization to increase more customers and increase the efficiency of operations. The number of customers of the organization has increased to 5 million with an average of 25000 orders on a daily basis.
Services Delivery features of wordery.com
The wordery.com offers the following services to its customers:
- An alternative online book shop to their retail shops
- Latest books of all renowned authors and writers at reasonable price
- Free delivery around the globe
- Great service to the customers with 24X7 access
- Express delivery (1 or 2 working days) costing 1.85 pounds per order and Tracked Next Day Courier Service (delivering next working day, excluding holidays) costing 3.95 pounds per order (com, 2016)
Role of Delivery Technologies and Tools
The wondery.com has been providing free delivery services around the globe with the help of Royal Mail. The time consumed for delivering the books is United Kingdom (3-5 working days), USA and Canada (maximum 14 working days), Europe (less than 10 working days), Australia and New Zealand (maximum 10 working days), and Rest of the World (less than 2 weeks). The technologies and tools used for managing the service delivery options for wordery.com are information system, contact centers, CRM and social media (Bhardwaj et al., 2015). These tools and technologies have prominent role for providing the following benefits:
Accessibility: The contact centers and web services of wordery.com has helped in providing the benefit of accessing the books and placing orders whenever it is required (Brambilla et al., 2014). The online stores have made shopping easier and comfortable by providing the customers with ease of shopping from anywhere. Even the delivery option of wordery.com is all around the globe by using the Royal Mail Air service. Hence, the customers can order from any place of the world.
Communication: The customers can reach the wordery.com at “[email protected]” for any problems, complaint or query regarding their orders or the website. The helpline of wordery.com would also provide the option for establishing communication between the customers and organization. Social media platform would also serve the platform for communication channel (Koile et al., 2013). For example- Facebook has become the most common platform for promoting different products of big companies.
Integration: CRM has served the purpose of keeping the information and data about the customers on a systematic database. The information would be helpful while supplying the products to the delivery. The integration of database had helped in easing the process of delivery for wordery.com.
Bhardwaj, A., Kumar, L., Mehta, S., & Mehta, A. (2015). Stimuli-sensitive Systems-an emerging delivery system for drugs. Artificial cells, nanomedicine, and biotechnology, 43(5), 299-310.
Brambilla, D., Luciani, P., & Leroux, J. C. (2014). Breakthrough discoveries in drug delivery technologies: The next 30years. Journal of Controlled Release, 190, 9-14.
Koile, K., Kimball, N., & Pryputniewicz, S. (2013). Evaluating the Benefits of Technology-Enabled Formative Feedback in the Science Classroom. In Paper presented at the 86th NARST Annual International Conference April (Vol. 6, p. 9).
wordery.com - your online bookshop - free delivery worldwide (2016). wordery.com. Retrieved 2 December 2016, from https://wordery.com/